Maple View Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise attentive and professional nursing staff. Still worth an in-person visit.
based on 128 Google reviews
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What this means for your family
Maple View shows strong performance in long-term and memory care, with many families praising the consistency of the staff. However, families of short-term rehab patients should be vigilant regarding medication schedules and call-bell response times, as these remain recurring pain points in recent reviews.
Google Reviews
Google Reviews
128 reviews on Google“Maple View Health & Rehabilitation Center receives high praise for its attentive, professional nursing and therapy staff, with many families noting that their loved ones are well-cared for and thriving. However, a pattern of negative experiences exists regarding inconsistent bedside care, slow response times for medication, and occasional issues with cleanliness and facility maintenance. While many visitors report a clean and welcoming environment, others have raised serious concerns about staffing levels and the quality of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive and helpful administrative team
Concerns
- Inconsistent or delayed medication administration (mentioned by 4 reviewers)
- Slow response times to call bells and patient requests (mentioned by 3 reviewers)
- Understaffing or perceived neglect during off-hours (mentioned by 4 reviewers)
- Dated facility infrastructure and small room sizes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the administrative team values feedback through your responses to families; how do you typically involve residents and families in facility improvements?
- 2We are so impressed by the 5-star health inspection rating; could you walk us through your specific protocols for ensuring medication is administered accurately and on schedule?
- 3Since the nursing staff is so highly regarded, how do you ensure that level of attentive care remains consistent during the overnight and weekend shifts?
- 4What is your process for responding to call bells to ensure that residents' requests are met promptly, even during busier times of the day?
- 5How do you manage the transition for new residents into their rooms to help them feel comfortable with the layout and space?
- 6What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My Mom has been at Maple View for three years now - I’m happy to say she has Excellent care. We got very lucky in her placement here. The staff is friendly, thorough and trustworthy.”
“My mom has been there for 2 years now in the memory care unit. She is extremely well cared for, and I never worry about her. The place is always clean, her sheets are always fresh, she is always dressed and washed.”
“The entire staff is excellent, caring and the best. Thank you so very much from Willy and myself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including reports about abuse and neglect incident handling and safety hazards. The facility shows recurring issues with resident rights protections, safety and accident prevention, and specialized medical care like respiratory services. While all deficiencies have been corrected according to state records, the pattern of complaints and repeated safety concerns across multiple surveys suggests families should thoroughly evaluate current conditions during visits.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 13, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 18, 2022Routine3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 22, 2019Routine15
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Maple View Health & Rehabilitation Center
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 8 of 43 (Best)
Ownership & Management
Owners
Edsr Associates, LLC
Owner · Organization
Senga Trust
Owner · Organization
Ostreicher, Marvin
Owner
Susan Ostreicher 2012 Family Trust
Owner (parent company) · Organization
Zitter, Agnes
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit mapleviewrehab.com
Medicare data downloads
Original nursing home datasets
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