Autumn Lake Healthcare at New Britain
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 355 Google reviews

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What this means for your family
Autumn Lake is highly regarded for its physical environment and effective rehabilitation programs, making it a strong candidate for post-surgical recovery. However, families should be aware of reports regarding inconsistent responsiveness and food quality; we recommend asking specifically about the nurse-to-patient ratio on weekends and how the facility handles dietary requests.
Google Reviews
Google Reviews
355 reviews on Google“Autumn Lake Healthcare at New Britain receives high praise for its physical environment, cleanliness, and the dedication of its rehabilitation and nursing teams. However, a recurring pattern of complaints highlights issues with food quality, inconsistent responsiveness to call bells, and occasional unprofessional or rude behavior from specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective and dedicated rehabilitation (PT/OT) programs
- Compassionate and attentive nursing staff
- Strong communication from administration for many families
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
- Poor food quality and inaccurate meal orders (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Understaffing leading to overworked aides (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've noticed how much the administration values feedback from families; how do you typically incorporate resident or family suggestions into your daily operations?
- 2Since we are looking for consistent care, what specific steps are in place to ensure call bells and requests for assistance are answered promptly, even during busy shifts?
- 3Can you tell us more about the dining experience, specifically how you ensure meal orders are accurate and that the food remains high quality for all residents?
- 4With the high praise for your rehab programs, how would you describe the transition process for someone moving from physical therapy back into regular long-term care?
- 5How does the nursing team manage medication administration to ensure everything is handled accurately and safely every day?
- 6What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I showed up on a stretcher and walked out on my own 2 feet. The therapy department was absolutely amazing.”
“If there are ever any issues that arise administration contacts me immediately by phone and lets me know what the isssue is, and the what treatment plan is.”
“My father spent his final month at Autumn Lake and I am very grateful for the attentive care he recieved there. The staff was amazing, the food was excellent, the coffee was hot and tasted great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints resulting in 12 complaint-triggered deficiencies, with recurring problems in care planning, resident rights, and treatment quality. Issues span from 2019 to 2024, showing persistent patterns in areas like developing proper care plans, respecting resident treatment preferences, and medication management. While all deficiencies show correction dates, the repeated nature of core care issues across multiple surveys and ongoing family complaints suggest systemic challenges that warrant careful consideration during any visit.
Jul 18, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 10, 2024Routine11
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 10, 2024Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Sep 27, 2023Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nov 24, 2021Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at New Britain
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 60
Ownership & Management
Owners
New Britain Parent LLC
Owner · Organization
New Britain Associates INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
355 reviews from families & visitors
Official Website
Visit autumnlakenewbritain.com
Medicare data downloads
Original nursing home datasets
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