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Nursing HomeMedicaid

Autumn Lake Healthcare at New Britain

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

400 Brittany Farms Rd, New Britain, CT 06053282 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 355 Google reviews

5
4
3
2
1
Autumn Lake Healthcare at New Britain Nursing Home in New Britain, CT — Street View
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What this means for your family

Autumn Lake is highly regarded for its physical environment and effective rehabilitation programs, making it a strong candidate for post-surgical recovery. However, families should be aware of reports regarding inconsistent responsiveness and food quality; we recommend asking specifically about the nurse-to-patient ratio on weekends and how the facility handles dietary requests.

Google Reviews

Google Reviews

355 reviews on Google
Autumn Lake Healthcare at New Britain receives high praise for its physical environment, cleanliness, and the dedication of its rehabilitation and nursing teams. However, a recurring pattern of complaints highlights issues with food quality, inconsistent responsiveness to call bells, and occasional unprofessional or rude behavior from specific staff members.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean9.0ActivitiesN/AMeds4.0Memory8.0Comms7.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Effective and dedicated rehabilitation (PT/OT) programs
  • Compassionate and attentive nursing staff
  • Strong communication from administration for many families

Concerns

  • Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
  • Poor food quality and inaccurate meal orders (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 5 reviewers)
  • Understaffing leading to overworked aides (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.42023(12)4.62024(92)4.72025(76)4.82026(31)

Distribution · 211 analyzed

5
178
4
17
3
3
2
3
1
10
14 reviews posted between Apr 1, 2024Apr 6, 2024 · 14 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've noticed how much the administration values feedback from families; how do you typically incorporate resident or family suggestions into your daily operations?
  • 2Since we are looking for consistent care, what specific steps are in place to ensure call bells and requests for assistance are answered promptly, even during busy shifts?
  • 3Can you tell us more about the dining experience, specifically how you ensure meal orders are accurate and that the food remains high quality for all residents?
  • 4With the high praise for your rehab programs, how would you describe the transition process for someone moving from physical therapy back into regular long-term care?
  • 5How does the nursing team manage medication administration to ensure everything is handled accurately and safely every day?
  • 6What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I showed up on a stretcher and walked out on my own 2 feet. The therapy department was absolutely amazing.

Rehab patient · 2025★★★★★

If there are ever any issues that arise administration contacts me immediately by phone and lets me know what the isssue is, and the what treatment plan is.

Long-term resident's family · 2024★★★★★

My father spent his final month at Autumn Lake and I am very grateful for the attentive care he recieved there. The staff was amazing, the food was excellent, the coffee was hot and tasted great.

Long-term resident's family · 2023★★★★★
Source: 355 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
12.1%
CT
19.7%
Capitol
19.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CT
88.0%
Capitol
91.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
19.5%
CT
17.4%
Capitol
19.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.4%
CT
17.8%
Capitol
17.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.8%
Mixed vs Avgs
Here
23.8%
US
19.4%
CT
24.9%
Capitol
24.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
15.3%
CT
17.4%
Capitol
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
CT
71.0%
Capitol
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.9%
Worse than Avg
Here
54.9%
US
79.7%
CT
69.7%
Capitol
71.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (12.8)
12 complaint-triggered

This facility has faced multiple family complaints resulting in 12 complaint-triggered deficiencies, with recurring problems in care planning, resident rights, and treatment quality. Issues span from 2019 to 2024, showing persistent patterns in areas like developing proper care plans, respecting resident treatment preferences, and medication management. While all deficiencies show correction dates, the repeated nature of core care issues across multiple surveys and ongoing family complaints suggest systemic challenges that warrant careful consideration during any visit.

Jul 18, 2024Complaint
2
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 11, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 10, 2024Routine
11
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0700Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 10, 2024Complaint
7
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Sep 27, 2023Complaint
2
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Nov 24, 2021Routine
8
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Lake Healthcare at New Britain

Organization Type

for profit

Chain Affiliation

Chain Name

Autumn Lake Healthcare

Chain Size

60 facilities nationwide

Chain avg rating: 2.8/5 · Rank 6 of 60

Ownership & Management

Owners

New Britain Parent LLC

Owner · Organization

100%

New Britain Associates INC

Owner (parent company) · Organization

Key personnel

New Britain Realty LLC5% or Greater Mortgage InterestSchwartz, MarkOfficer / DirectorDauphinais, KarlManagerSchechter, JoshuaManagerSchwartz, MarkManager
Source: Medicare provider data

Contact

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References & Resources

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