Nursing HomeMedicaid Medicare 5-star

Ignite Medical Hanover Park

Strong Medicare quality ratings; public reviewers often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

2000 West Lake Street, Hanover Park, IL 60133|150 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 301 Google reviews

(630) 556-2000 Directions Website

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What this means for your family

Ignite Medical Hanover Park has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: modern, clean, and well-maintained facility and highly effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

301 public Google reviews available

Ignite Medical Resort Hanover Park is frequently praised for its modern, clean, and resort-like atmosphere, with many families highlighting the professionalism of the physical therapy and nursing staff. However, several reviewers have raised serious concerns regarding inconsistent care, including slow response times to call lights, medication management errors, and occasional dismissive behavior from staff. Families should carefully weigh the facility's aesthetic appeal against these reports of inconsistent clinical oversight.

Quality Themes

Tap a score for details

Strengths

Modern, clean, and well-maintained facility
Highly effective physical and occupational therapy
Welcoming and professional front desk staff
Compassionate and attentive individual nursing staff

Concerns

Slow response times to call lights (mentioned by 4 reviewers)
Medication management errors (mentioned by 3 reviewers)
Inconsistent or inattentive nursing care (mentioned by 5 reviewers)
Poor communication regarding medical status or transfers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 225 analyzed

187

⚡16 reviews posted between Dec 7, 2025 – Dec 11, 2025 · 14 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It is wonderful to see how clean and modern the facility looks; how do you ensure this high standard of maintenance is maintained throughout the entire building?
2I noticed the front desk team is so welcoming; how do you ensure that same level of communication and warmth extends to the nursing staff during shift changes?
3With the high quality of physical and occupational therapy mentioned by others, how would you tailor a personalized therapy plan for my loved one?
4How does the nursing team manage medication administration to ensure everything is accurate and timely for every resident?
5What is the protocol for responding to call lights during the night or during busy periods to ensure no resident is left waiting?
6How does the facility keep families updated on any changes in a resident's medical status or if they need to be transferred to a hospital?

Personalized based on this facility's data

Key Review Excerpts

“The nurses once left my grandma with a wet pamper on all morning—get it together or get out of the industry”

Memory care family member · 2025★☆☆☆☆

“My mom is allergic to all dyes and can only take white pills, which is clearly noted in her file. Even after telling the staff, they still tried giving her yellow pills multiple times.”

Long-term resident's family · 2025★☆☆☆☆

“The unit they show on the tour is nothing like the actual unit you will be living in. She was happy with the physical rehab therapy she was receiving as well as the staff.”

Friend of resident · 2025★★★★☆

Source: 225 Google reviews in the current analysis set; Google reports 301 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.14hrs

Registered nurses for medical care

Total Nursing

3.37hrs

82%

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

15%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility72.6%

Worse than Avg

Here

72.6%

12.8%

54.2%

Cook

72.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

15.4%

21.7%

Cook

26.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.6%

Better than Avg

Here

97.6%

93.5%

90.3%

Cook

87.3%

Residents vaccinated for the flu

↑ Higher is better

This Facility90.0%

Worse than Avg

Here

90.0%

95.5%

91.8%

Cook

90.1%

Residents who lost too much weight

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

5.2%

6.3%

Cook

5.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility16.7%

Mixed vs Avgs

Here

16.7%

19.5%

18.3%

Cook

11.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.5%

Better than Avg

Here

91.5%

82.0%

69.7%

Cook

60.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.1%

Better than Avg

Here

88.1%

79.8%

63.1%

Cook

56.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

57findings in history

Latest survey: 2 · well below IL avg (12.0)

19 complaint-triggered findings

This facility shows concerning patterns with families repeatedly filing complaints about daily care assistance, medication management, and safety supervision, resulting in 20 complaint-triggered deficiencies. The same issues recur across multiple surveys, including problems with helping residents with basic daily activities, medication errors, and accident prevention. Additionally, the facility has persistent fire safety violations appearing in every survey period, though these infrastructure issues appear to be corrected when cited.

Mar 5, 2026Routine2 findings

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 4, 2025Routine9 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Apr 4, 2025Complaint4 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 10, 2024Complaint2 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 8, 2024Complaint3 findings

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 31, 2024Complaint1 finding

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ignite Medical Hanover Park

Organization Type

for profit

Chain Affiliation

Chain Name

Ignite Medical Resorts

Chain Size

23 facilities nationwide

Chain avg rating: 2.7/5 · Rank 1 of 22 (Highest rating)

Ownership & Management

Owners

Ignite Hanover Park Jv, LLC

Owner · Organization

50%

Prestige Worldwide Hanover Park LLC

Owner (parent company) · Organization

10%

Gold Pearl, LLC

Owner (parent company) · Organization

Carr, Jared

Owner (parent company)

Gillis, Karen

Owner (parent company)

Gobst, Ryan

Owner (parent company)

Hammond, Amy

Owner (parent company)

Jablonski, Nicole

Owner (parent company)

Mcfarlane, John

Owner (parent company)

Rose, Marc

Owner (parent company)

Thengil, Mathew

Owner (parent company)

White, Jim

Owner (parent company)

Key personnel

Berger, MenachemManaging Control - Governing BodyCarr, BarryManaging Control - Governing BodyFields, TimothyManaging Control - Governing BodyIsrael, BenjaminManaging Control - Governing BodyStern, ToddManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(630) 556-2000

ignitemedicalresorts.com

2000 West Lake Street

Hanover Park, IL 60133

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

301 reviews from families & visitors

Official Website

Visit ignitemedicalresorts.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.