Bella Terra Streamwood
Strong Medicare quality ratings; families often praise dedicated and compassionate individual nursing and cna staff. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
While Bella Terra Streamwood has a strong therapy department and some highly dedicated staff members, the facility suffers from inconsistent care standards. If you choose this facility, it is critical to have a family member present daily to advocate for the resident, as multiple reviewers noted that responsiveness and hygiene can decline significantly without active oversight.
Google Reviews
Google Reviews
74 reviews on Google“Bella Terra Streamwood presents a polarized experience where quality of care is highly dependent on the specific staff member and unit. While many families praise individual nurses and therapists for their compassion and effectiveness in rehabilitation, a significant number of reviewers report severe neglect, including unresponsiveness to call lights, poor hygiene, and medication errors. Families should be aware that while the facility has undergone recent renovations and has dedicated staff, systemic issues regarding staffing levels and communication persist.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual nursing and CNA staff
- Effective physical and occupational therapy programs
- Clean and recently redecorated facility environment
- Responsive administrative leadership for some families
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Poor hygiene and neglect (e.g., residents left in soiled linens) (mentioned by 8 reviewers)
- Inadequate communication with family members regarding patient status (mentioned by 6 reviewers)
- Medication management errors and dosage mistakes (mentioned by 3 reviewers)
- Poor quality or cold food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for you, what specific protocols are in place to ensure call lights are answered promptly during peak hours?
- 2I noticed the facility has been recently redecorated; how do you ensure that the same level of attention is paid to maintaining high standards of daily hygiene and resident comfort?
- 3Could you walk me through your process for keeping families updated on a loved one's health status, especially regarding changes in medication or care plans?
- 4I appreciate that the leadership team is active in responding to feedback; how do you use that input to improve the quality and temperature of the meals served in the dining room?
- 5How does your nursing team coordinate with the therapy department to ensure that residents are receiving consistent, error-free medication management throughout their recovery?
- 6What opportunities are there for residents to socialize and participate in activities, and how do you encourage those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, the CNA’s, the front door reception person they are all Angels! My dad has been there since February and the fallowing people are like family to us!”
“My sister just spent several weeks here following a serious medical event. During that time, there were several aspects of the experience that we truly appreciated. Many members of the staff were kind, caring, and encouraging during a very difficult time.”
“My father came in here for rehab and dialysis. Was often left needing to be put on oxygen and FALLING (to the point of a bloody face) in the hallways without adequate support. Sat in his own feces for HOURS.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 64 deficiencies across 8 surveys, including families filing complaint reports. Recurring problems involve fire safety systems, resident rights violations, and accident prevention. Most troubling are recent complaints about abuse/neglect, medication errors, and residents' dignity, though the facility reports correcting each issue. The persistent fire safety deficiencies across multiple years suggest ongoing facility maintenance challenges.
Dec 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2025Routine24
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jan 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Ownership & Operations
Who Operates This Facility
Bella Terra Streamwood
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 20 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit bellaterrastreamwood.com
Medicare data downloads
Original nursing home datasets
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