Nursing HomeMedicaid Medicare 5-star

Hearthwood Snf Senior Living

Strong Medicare quality ratings; public reviewers often praise warm, welcoming staff and management. Still worth an in-person visit.

829 Carillon Drive, Bartlett, IL 60103|60 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 164 Google reviews

(630) 483-3905 Directions Website

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What this means for your family

Hearthwood Snf Senior Living has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, welcoming staff and management and beautiful, well-maintained campus and grounds. Review the component ratings and current source records before deciding.

Google Reviews

164 public Google reviews available

Hearthwood Senior Living (formerly The Oaks at Bartlett) is a large, multi-level care facility that receives overwhelming praise for its independent living environment, friendly staff, and beautiful campus. However, recent reviews from 2025 and 2026 indicate significant concerns regarding skilled nursing and rehab, specifically citing understaffing, slow response times, and inconsistent food quality under new ownership.

Quality Themes

Tap a score for details

Strengths

Warm, welcoming staff and management
Beautiful, well-maintained campus and grounds
Strong variety of activities and social opportunities
Helpful and knowledgeable admissions/social work team

Concerns

Understaffing in skilled nursing/rehab leading to long wait times (mentioned by 3 reviewers)
Inconsistent food quality and cold meals (mentioned by 3 reviewers)
Poor communication from administrative/accounting departments (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 126 analyzed

106

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; what is the best way for families to communicate with the administrative and accounting offices to ensure concerns are addressed promptly?
2Given the high variety of social opportunities mentioned by residents, what does a typical day look like for someone who enjoys staying active and engaged?
3With your beautiful campus and grounds, how do you ensure that residents in skilled nursing have consistent opportunities to enjoy the outdoor spaces?
4I understand that providing timely care is a priority; how do you manage staffing levels during peak times to ensure that residents receive assistance without long wait times?
5Regarding the dining experience, what steps are you taking to ensure that meals are served at the appropriate temperature and meet the dietary preferences of your residents?
6How does your nursing team coordinate with local hospitals or specialists when a resident experiences a medical emergency or requires urgent care?

Personalized based on this facility's data

Key Review Excerpts

“They are terribly under-staffed. Patients have to wait a very long time to be tended too. The food quality has diminished, for example, my mother got one sausage and one piece of dry toast for breakfast.”

Skilled nursing resident's family · 2025★☆☆☆☆

Source: 126 Google reviews in the current analysis set; Google reports 164 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.16hrs

Registered nurses for medical care

Total Nursing

3.85hrs

94%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

21%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

12.8%

54.2%

Cook

72.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility33.6%

Worse than Avg

Here

33.6%

19.0%

20.6%

Cook

17.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility84.3%

Worse than Avg

Here

84.3%

93.5%

90.3%

Cook

87.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility19.2%

Mixed vs Avgs

Here

19.2%

19.5%

18.3%

Cook

11.6%

Residents vaccinated for the flu

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

95.5%

91.8%

Cook

90.1%

Residents needing more daily help over time

↓ Lower is better

This Facility14.7%

Worse than Avg

Here

14.7%

13.9%

13.4%

Cook

8.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility61.5%

Mixed vs Avgs

Here

61.5%

79.8%

63.1%

Cook

57.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility67.4%

Mixed vs Avgs

Here

67.4%

82.0%

69.7%

Cook

60.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

31findings in history

Latest survey: 1 · well below IL avg (12.0)

Hearthwood SNF has 35 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems (sprinkler maintenance, smoke doors, alarm systems), medication management, and resident care quality. Fire safety issues have persisted across all three surveys, suggesting ongoing maintenance challenges that families should inquire about during visits.

Nov 26, 2025Routine1 finding

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 21, 2025Routine12 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Apr 25, 2024Routine11 findings

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 14, 2023Routine7 findings

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hearthwood Snf Senior Living

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Services

Chain Size

43 facilities nationwide

Ownership & Management

Owners

Focus Sh II Trs III LLC

Owner · Organization

100%

Alfred I Dupont Charitable Trust