Alden Poplar Creek Rehab & Hcc
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
While the rehabilitation therapy team is highly regarded and can be excellent for recovery, the facility struggles with chronic understaffing and administrative communication. We strongly recommend that you visit in person, observe the response time to call lights, and ensure you have a clear, direct line of contact with a specific supervisor before admitting your loved one.
Google Reviews
Google Reviews
78 reviews on Google“Alden Poplar Creek Rehab & HCC presents a polarized experience, with many families praising the dedicated therapy team and specific staff members for their compassionate care. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication from administration, and inconsistent hygiene standards. Families should be aware that while some residents have successful rehabilitation outcomes, others have experienced neglect and difficulty getting timely assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual nursing staff
- Engaging holiday events and activities
- Convenient location near Ascension St. Alexius Hospital
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Poor administrative communication and unreturned phone calls (mentioned by 8 reviewers)
- Facility cleanliness and maintenance issues (outdated decor, odors) (mentioned by 6 reviewers)
- Inconsistent quality of care and neglect of basic hygiene (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's proximity to Ascension St. Alexius Hospital, what is your standard protocol for coordinating urgent medical care or emergency transfers for residents?
- 2I noticed the therapy department is highly regarded; how do you integrate those physical and occupational therapy programs into the daily routine for residents who need ongoing rehabilitation?
- 3With a large resident capacity, how does the nursing team prioritize and manage call light response times to ensure residents receive timely assistance?
- 4Could you walk me through your process for keeping families updated on their loved one's care, and who is the best point of contact for ensuring consistent communication?
- 5I understand that maintaining a clean and comfortable environment is a priority; what is your current schedule for room maintenance and deep cleaning to ensure the facility stays fresh and well-kept?
- 6The holiday events and social activities sound wonderful; how do you encourage residents to participate and ensure there is a variety of activities that cater to different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“The occupational therapist and physical therapist are outstanding. When I came, I could hardly walk and now I am able to get around easily with my walker.”
“They are short staffed, but I never had anyone ignore our needs. I found everything about Alden to be for the patient's comfort from the patio with a smoking area, allowing pets to visit and the option of eating with others or alone in your room.”
“The staff keeps up with making the residents safe and entertained. The meals are tasty and looked forward to. Physical therapy keeps limbs and minds sharp.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family complaints that triggered multiple inspections, with 12 of 29 deficiencies stemming from resident or family reports. The most recurring issues involve accident prevention and safety supervision, resident rights violations, and abuse prevention policies. While the facility has corrected past violations, the persistent nature of safety concerns and the high number of complaint-driven investigations suggest ongoing care quality challenges that families should carefully investigate before choosing this facility.
Mar 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 6, 2024Complaint2
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 11, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 12, 2024Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Federal Penalties
Fine
Jul 10, 2025
$12,740
Ownership & Operations
Who Operates This Facility
Alden Poplar Creek Rehab & Hcc
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 27
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit aldenpoplarcreek.com
Medicare data downloads
Original nursing home datasets
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