Encore Village
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and facilities. Still worth an in-person visit.
based on 344 Google reviews
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What this means for your family
Encore Village offers an impressive, resort-like environment with excellent social programming and physical therapy, making it a strong choice for independent living. However, families of prospective residents requiring skilled nursing or memory care should be cautious; please specifically ask about current nurse-to-patient ratios and observe response times to call buttons during a weekend visit to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
344 reviews on Google“Encore Village is a large, amenity-rich senior community that receives significant praise for its beautiful grounds, diverse activities, and professional sales and administrative staff. While many families report high satisfaction with the independent living and rehab services, there is a recurring pattern of concern regarding staffing levels in the skilled nursing and memory care units, specifically regarding slow response times to call buttons and inconsistent care for non-ambulatory residents.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and facilities
- Extensive range of activities and social events
- Professional and informative sales and administrative team
- High-quality physical and occupational therapy services
Concerns
- Slow response times to call buttons in skilled nursing/rehab (mentioned by 4 reviewers)
- Understaffing in memory care and nursing units (mentioned by 3 reviewers)
- Inconsistent quality or temperature of dining services (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your campus has a wonderful reputation for social events; could you walk me through what a typical week of activities looks like for residents in the nursing unit?
- 2Given the importance of timely assistance, what is the current process for ensuring staff respond promptly when a resident uses their call button?
- 3I see that medication management is a high priority for our family; what specific protocols do you have in place to ensure accuracy and consistency in daily medication administration?
- 4How does your team handle the transition and support for residents in the memory care wing, and what steps are you taking to ensure consistent staffing levels in that area?
- 5I appreciate that your team is active in responding to feedback online; how do you incorporate that resident and family input into improving the quality and temperature of your dining services?
- 6With your strong focus on physical and occupational therapy, how do you coordinate those services with the nursing staff to ensure a resident's daily medical needs are met during their recovery?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and their assistants provide great care. And her room is spotless as is the rest of the immaculate facility. It is so well run.”
“The staffing has really been horrible the past few months. You are understaffed, especially in the dining areas, and the staff you have are poorly trained and often rude to the residents.”
“My mom was in the SNF for rehab. There is not enough staff and my mom was neglected. The staff that works there should be held accountable for lack of care. My mom would press the button for assistance and wait times would be well over two and half hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
4
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Encore Village has concerning patterns with families filing 11 complaint-triggered reports leading to deficiencies in medication management, resident rights, and protection from abuse/neglect. The facility shows recurring issues across multiple surveys, particularly with medication errors, safety hazards, fire safety systems, and emergency preparedness. While all violations report correction dates, the persistence of similar problems across recent surveys suggests ongoing challenges in maintaining consistent care standards.
Oct 14, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Aug 20, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 20, 2024Routine16
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Oct 31, 2024
$10,413
Fine
Jul 24, 2024
$15,041
Ownership & Operations
Who Operates This Facility
Encore Village
for profit
Ownership & Management
Owners
Encore Village Holdings LLC
Owner · Organization
Barax, Harry
Owner (parent company)
Norman, Daniel
Owner (parent company)
Satt, Avraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
344 reviews from families & visitors
Official Website
Visit encorevillage.com
Medicare data downloads
Original nursing home datasets
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