Hope Human Services, LLC (spokane County)
Limited public data on Hope Human Services, LLC (spokane County). Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 17 Google reviews
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What this means for your family
Given the serious allegations regarding staff training and care quality, we strongly recommend requesting a copy of their most recent state survey results. While some clients report positive experiences, the reports of frequent tardiness and neglect are significant red flags that require thorough vetting before choosing this provider.
Google Reviews
Google Reviews
17 reviews on Google“Hope Human Services, LLC receives highly polarized feedback, with some reviewers praising the company as professional and others reporting severe neglect and operational failures. Critical reviews highlight concerns regarding staff training, frequent tardiness, and a lack of adequate care that reportedly led to hospitalizations and state citations.”
Quality Themes
Tap a score for detailsStrengths
- Professional interactions reported by some clients
- Helpful in improving quality of life for certain individuals
- Responsive to initial inquiries
Concerns
- Staff tardiness and unreliability (mentioned by 2 reviewers)
- Inadequate staff training and poor care quality (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very responsive to initial inquiries; how do you maintain that same level of clear, proactive communication with families once a resident is settled in?
- 2What specific training or onboarding programs are in place to ensure staff are consistently prepared to meet the unique needs of each resident?
- 3How do you handle scheduling and reliability to ensure that caregivers arrive on time and provide consistent support for my loved one?
- 4Could you walk me through the steps your team takes to ensure professional, respectful interactions between staff and residents at all times?
- 5What does a typical day look like for residents here, and how do you tailor activities to keep them engaged and active?
- 6In the event of a medical emergency or an urgent health concern, what is your protocol for notifying family members and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Horrible agency to trust in the caring for a loved one. Do not allow them to care for your family member. It was obvious that the needs of the individual were not being met.”
“These guys are always late I mean several times were there 45 minutes 30 minutes late and several times where they're 5 minutes 15 minutes late they record whatever they need to record but people in the backgrounds are also making reports that are false allegations and none of their business to begin with.”
“Great company to work with they are professional and polite always gelp you to improve your life.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 6, 2026Investigation
References complaint numbers 207868 and 207822. Facility director indicated new cleaning protocols and checklists were being implemented.
Provider failed to ensure a safe and healthy environment for 2 of 6 clients. Staff were not following care plans to ensure fresh food supplies, and client homes contained rotten, spoiled, and expired food. Refrigerators were observed to be dirty and stained, and staff were unclear on responsibilities for cleaning and food disposal.
Jun 5, 2025EnforcementPenaltyReport
This letter serves as official notification that the Provisional Certification placed on the facility's certification on April 16, 2025, has been lifted effective June 4, 2025.
May 22, 2025Dispute
This document represents the results of an Informal Dispute Resolution (IDR) process regarding the Statement of Deficiencies report dated 04/03/2025.
Deleted following Informal Dispute Resolution (IDR) process.
Apr 16, 2025EnforcementPenaltyReport
This letter serves as a formal notice of imposition of provisional certification for 90 days effective April 16, 2025, due to serious non-compliance.
The provider failed to protect a client by leaving a razor accessible to the client after they returned from the hospital, resulting in self-harm that required medical treatment.
Apr 3, 2025Investigation
Follow-up inspection on 2025-06-02 indicated these deficiencies were corrected. The facility also received a written warning for staff non-compliance with support plans.
Provider failed to protect a client by leaving a razor unsecured and accessible after use, resulting in the client engaging in self-harm requiring medical treatment.
Provider failed to implement the IISP regarding secure storage of sharps, directly contributing to a client accessing a razor multiple times and engaging in self-harm.
Jun 22, 2023Inspection
A follow-up inspection letter dated 12/19/2023 indicates that deficiencies were found to be corrected.
Provider failed to complete a Functional Assessment for one sampled client who required extensive behavior support, specifically regarding threats of self-harm and suicidal gestures noted in records.
—Dispute
This document is a scheduling letter for an Informal Dispute Resolution (IDR) regarding a Statement of Deficiencies (SOD) dated April 3, 2025, and a Notice of Provisional Certification letter dated April 16, 2025.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit hopehumanservices.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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