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Limited public data on Hope Human Services, LLC (spokane County). Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 17 Google reviews
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Every family's needs are unique. We encourage you to visit Hope Human Services, LLC (spokane County) in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Hope Human Services, LLC receives highly polarized feedback, with some reviewers praising the company as professional and others reporting severe neglect and operational failures. Critical reviews highlight concerns regarding staff training, frequent tardiness, and a lack of adequate care that reportedly led to hospitalizations and state citations.
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Key Review Excerpts
“Horrible agency to trust in the caring for a loved one. Do not allow them to care for your family member. It was obvious that the needs of the individual were not being met.”
“These guys are always late I mean several times were there 45 minutes 30 minutes late and several times where they're 5 minutes 15 minutes late they record whatever they need to record but people in the backgrounds are also making reports that are false allegations and none of their business to begin with.”
“Great company to work with they are professional and polite always gelp you to improve your life.”
Source: WA Dept. of Social & Health Services
References complaint numbers 207868 and 207822. Facility director indicated new cleaning protocols and checklists were being implemented.
Provider failed to ensure a safe and healthy environment for 2 of 6 clients. Staff were not following care plans to ensure fresh food supplies, and client homes contained rotten, spoiled, and expired food. Refrigerators were observed to be dirty and stained, and staff were unclear on responsibilities for cleaning and food disposal.
This letter serves as official notification that the Provisional Certification placed on the facility's certification on April 16, 2025, has been lifted effective June 4, 2025.
This document represents the results of an Informal Dispute Resolution (IDR) process regarding the Statement of Deficiencies report dated 04/03/2025.
Deleted following Informal Dispute Resolution (IDR) process.
This letter serves as a formal notice of imposition of provisional certification for 90 days effective April 16, 2025, due to serious non-compliance.
The provider failed to protect a client by leaving a razor accessible to the client after they returned from the hospital, resulting in self-harm that required medical treatment.
Follow-up inspection on 2025-06-02 indicated these deficiencies were corrected. The facility also received a written warning for staff non-compliance with support plans.
Provider failed to implement the IISP regarding secure storage of sharps, directly contributing to a client accessing a razor multiple times and engaging in self-harm.
Provider failed to protect a client by leaving a razor unsecured and accessible after use, resulting in the client engaging in self-harm requiring medical treatment.
A follow-up inspection letter dated 12/19/2023 indicates that deficiencies were found to be corrected.
Provider failed to complete a Functional Assessment for one sampled client who required extensive behavior support, specifically regarding threats of self-harm and suicidal gestures noted in records.
This document is a scheduling letter for an Informal Dispute Resolution (IDR) regarding a Statement of Deficiencies (SOD) dated April 3, 2025, and a Notice of Provisional Certification letter dated April 16, 2025.
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17 reviews from families & visitors
Official Website
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WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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