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Assisted Living

North Point Village, Assisted Living & Memory Care

Limited public data on North Point Village, Assisted Living & Memory Care. Call, tour, and ask to meet current residents' families — your own impression matters most.

1110 E Westview Ct, Shiloh Hills · Spokane, WA 99218126 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.2/5

based on 40 Google reviews

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North Point Village, Assisted Living & Memory Care Assisted Living in Spokane, WA — Street View
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What this means for your family

While North Point Village is often praised for its beautiful facility and helpful sales team during the initial move-in, families should be aware of a clear pattern of medication management errors and high staff turnover. We strongly recommend asking for specific details on current nurse-to-resident ratios and the process for handling medication administration before committing.

Google Reviews

Google Reviews

40 reviews on Google
North Point Village receives polarized feedback, with many families praising the initial sales and transition process, while others report significant concerns regarding management turnover, staffing levels, and medication management. While some residents and families describe a warm, caring environment, multiple reviewers highlight a decline in quality under current ownership and frequent issues with professional leadership.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean8.0Activities7.0Meds2.0Memory5.0Comms4.0Value3.0

Strengths

  • Warm and welcoming initial tour experience
  • Helpful and supportive sales/transition staff
  • Beautiful, well-maintained building and grounds
  • Strong sense of community among some residents

Concerns

  • High staff turnover and understaffing (mentioned by 6 reviewers)
  • Medication management errors and delays (mentioned by 4 reviewers)
  • Frequent management and leadership turnover (mentioned by 3 reviewers)
  • Poor food quality and lack of nutritional value (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'19(7)'21(4)'23(3)'25(7)'26(7)

Distribution · 42 analyzed

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How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how well-maintained the grounds are; what are some of the favorite outdoor spots for residents to enjoy during the day?
  • 2We noticed the sales and transition team is very helpful; how do you support families during the initial move-in process to ensure a smooth transition?
  • 3Can you walk us through the specific protocols in place to ensure medication is administered accurately and on schedule every day?
  • 4What is the process for communicating important updates or changes in care to family members to ensure we are always in the loop?
  • 5How would you describe the dining experience here, and are there ways to ensure meals are both nutritious and enjoyable for our loved one?
  • 6What is the staffing structure like during the overnight hours, and how do you handle medical emergencies after the main daytime team has left?

Personalized based on this facility's data


Key Review Excerpts

Robert and his staff have really bent over backwards to spend time with us and especially my loved one to help him feel welcome, easing the transition.

Long-term resident's family · 2022★★★★

The medical staff leadership is uncooperative and unresponsive. They searched my dads room at night and took his over the counter medicine and ointments, made him feel very uncomfortable.

Memory care family member · 2023★★☆☆☆

This community was 5-stars when owned by Brookdale. Unfortunately, it has plummeted under Pegasus. Staffing is a major issue. It's a revolving door.

Family member · 2021★★☆☆☆
Source: 40 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

40total
169deficiencies
May 6, 2026Enforcement
$700.00Report

Civil fine of $700.00 imposed. Deficiency noted as recurring, previously cited on April 4, 2024, January 30, 2024, and December 5, 2023.

Tuberculosis—Two Step Skin TestingWAC 388-78A-2484 (1)(2)

The licensee failed to conduct two-step tuberculosis testing for one staff member.

Apr 7, 2026Fire

Facility was initially disapproved on 02/20/2026, then approved following a follow-up inspection on 04/07/2026.

Owner's ResponsibilityIFC 701.6

Wall penetration in room 213; facility unable to provide documentation for annual fire wall inspection.

Maintenance (Emergency Power)IFC 1203.4

Missing documentation for monthly load tests and weekly inspections for the backup generator.

Abatement of Electrical HazardsIFC 603.2

Missing electrical face plates in 2nd floor tool room and 1st floor medical room behind refrigerator.

Unobstructed and UnobscuredIFC 907.4.2.6

Manual pull stations blocked by furniture in dining room, Cottage-A, and Cottage-C.

Equipment RoomsIFC 315.2.3

Combustible storage found in 1st floor mechanical/electrical room next to receiving.

Testing, Maintenance and Portable Fire ExtinguishersNFPA 25 / IFC 906.2

Missing quarterly sprinkler reports, missing 5-year testing documentation, particulate/paint on sprinklers, unreadable PIV, and expired fire extinguisher service.

Ceiling ClearanceIFC 315.2.1

Storage found too close to the sprinkler in room 413.

Door OperationIFC 705.2.4

2nd floor laundry door did not latch; 1st floor medical room door propped open.

Relocatable power taps and current tapsIFC 603.5

Improper use of power strips/multiplug adapters in room 414, 2nd floor activities room, and 2nd floor activities office.

Repair of penetrations / Inspection and MaintenanceIFC 705

Multiple penetrations in ceilings/doors (basement mechanical room, C-cottage, 3rd floor kitchen, laundry room).

Smoke Detector SensitivityIFC 907.8.3

Facility unable to provide documentation for required smoke detector sensitivity testing.

Jun 30, 2025Enforcement
PenaltyReport

The document is a Notice of Conditions on License based on a prior Statement of Deficiencies dated June 16, 2025. It mandates the hiring of a Registered Nurse Consultant to address medication system deficiencies and requires adherence to a meeting schedule and progress reporting.

medication system complianceWAC 388-78A-2210
Jun 16, 2025Enforcement
$1,500Report

Letter details imposition of civil fines totaling $1,500 and conditions placed on the facility license requiring a Registered Nurse Consultant to address medication system deficiencies.

Policies and proceduresWAC 388-78A-2600 (1)(a)(b)

Failed to follow fall program policy and procedures for six residents sampled for falls; falls were not tracked to decrease risk.

Monitoring residents' well-beingWAC 388-78A-2120 (1)(2)(b)

Failed to monitor the need for as needed medications for bowel movements for one resident.

Intermittent nursing services systemsWAC 388-78A-2320 (1)(a)(b)(2)(a)(b)(c)

Failed to provide safe intermittent nursing service practices for three residents; delegated tasks performed without RN oversight.

Medication servicesWAC 388-78A-2210 (1)(a)(b)(2)(a)(b)

Failed to ensure residents received medications as prescribed and failed to follow provider orders for blood pressure medications and antibiotics.

Jun 16, 2025Inspection

Follow-up inspection noted several recurring deficiencies previously cited on 04/15/2025 and 10/04/2024.; Reports include recurring deficiencies previously cited on 04/15/2025 and 12/05/2023. Documents refer to multiple intake IDs (170137, 170693, 170938, 171269).; The document references complaint numbers 170137, 170693, 170938, 171282, 171269.; The document spans pages 15-29 of a larger report. Multiple recurring deficiencies noted.; The document references complaint numbers 170137, 170693, 170938, 171282, and 171269.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Jun 16, 2025

Facility failed to monitor the need for as-needed medications for bowel movements for 1 of 7 residents.

Staff training and certificationWAC 388-78A-2474

Some staff were missing required certifications; one medication technician was missing CPR training.

Signing negotiated service agreementWAC 388-78A-2150Corrected May 30, 2025

Facility failed to ensure Negotiated Service Plans were signed by the resident, representative, or facility representative for 4 of 13 residents.

Policies and proceduresWAC 388-78A-2600

Facility failed to follow policies and procedures related to fall management for 4 of 5 residents, resulting in un-tracked falls and a lack of interventions.

Medication administrationWAC 388-78A-2210

Facility failed to ensure residents received medications as prescribed, resulting in missed doses for multiple residents and inability to determine reasons for missed doses.

Medication servicesWAC 388-78A-2210Corrected Jun 16, 2025

Facility failed to ensure residents received medications as prescribed for 2 of 7 residents and failed to follow physician orders for blood pressure monitoring for 1 of 1 resident. Resulted in delayed administration and failure to complete antibiotic courses.

Fall and incident investigationsWAC 388-78A-2600

Facility failed to investigate all falls for sampled residents and had inconsistent responses regarding falls.

Falls/Risk ManagementWAC 388-78A-2600

Facility failed to follow policy regarding weekly review and documentation for residents with more than two falls in a 30-day period.

Full assessment topicsWAC 388-78A-2090

Failed to complete a full assessment within 14 days of admission for 2 of 2 residents reviewed.

Ongoing assessmentsWAC 388-78A-2100

Facility failed to complete an annual self-medication assessment for 1 of 1 residents sampled (Resident 1).

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to develop a plan with interventions to monitor weight loss and nutritional deficiency for 1 of 1 resident (Resident 4) at risk for weight loss.

Policies and proceduresWAC 388-78A-2600Corrected Jun 16, 2025

Facility failed to follow fall program policy/procedures for 6 of 6 sampled residents. Falls were not tracked in the Weekly at Risk Meeting, increasing risk of harm.

Incident investigationWAC 388-78A-2371

Facility failed to investigate all falls for sampled residents.

Medication servicesWAC 388-78A-2210Corrected May 30, 2025

Failed to ensure a safe medication system; medications were not given as prescribed for 5 of 12 residents, including missed doses, undocumented refusals, and failure to follow physician parameters for blood pressure and blood sugar.

Electronic monitoring equipmentWAC 388-78A-2690

Facility failed to reevaluate need for electronic monitoring, obtain dated signatures from residents, document in service agreements, and obtain court orders for audio monitoring for residents 7 and 13.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure required orientation, safety, basic, specialty, CPR, and first aid training/certifications were completed for several staff members.

StaffWAC 388-78A-2450

The facility was unable to locate the orientation checklist for one Medication Aide and unable to locate three weeks of staff schedules showing actual work hours.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Jun 16, 2025

Facility failed to document bowel movement monitoring for Resident 3; failed to provide safe delegated nursing practices for Residents 2, 13, and 15 (missing re-evaluations, missing delegation assessments).

InvestigationsWAC 388-78A-2371Corrected May 30, 2025

Failed to investigate, document findings, and determine circumstances of falls for 3 of 5 residents reviewed.

Monitoring residents' well-beingWAC 388-78A-2120

Facility failed to monitor changing physical health conditions for 1 of 9 residents (Resident 3) regarding bowel movements and 'as needed' medications.

Tuberculosis Testing RequiredWAC 388-78A-2480

Facility failed to ensure TB screening was completed within three days of hire for 3 of 6 staff members sampled.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to obtain necessary consents and conduct required assessments/supervision for nurse delegation regarding insulin administration for 1 of 1 residents sampled.

May 23, 2025Investigation

The report notes this is a recurring deficiency previously cited on 12/05/2023 and 01/04/2023. A follow-up inspection on 07/15/2025 found no deficiencies.; This page is the final signature page for a Plan of Correction.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Jul 1, 2025

Facility failed to ensure staff evaluated and took appropriate action for wounds sustained by a resident, leading to pain and risk of ongoing skin breakdown.

Resident rightsWAC 388-78A-2660Corrected Jul 1, 2025

Facility failed to provide care in a manner that promoted resident health and well-being, resulting in pain, discomfort, lack of wound assessment/treatment, infection, and need for surgical intervention.

May 23, 2025Enforcement
$2,000.00Report

Civil fines totaling $2,000.00 were imposed. WAC 388-78A-2120 (3)(b)(4) is noted as a recurring deficiency previously cited on 2023-01-04 and 2023-12-05.

Resident rightsWAC 388-78A-2660 (1)(7)

Failed to provide care in a manner which promoted health and well-being for one resident, resulting in pain, discomfort, lack of wound assessment/treatment, infection, and risk of health complications.

Monitoring residents' well-beingWAC 388-78A-2120 (3)(b)(4)

Failed to ensure staff evaluated and took appropriate action for wounds sustained by one resident, resulting in lack of assessment/treatment and risk of ongoing skin breakdown.

May 20, 2025Investigation

This was a repeated deficiency previously cited on 10/28/2024. A follow-up inspection on 07/08/2025 found no deficiencies.

Infection controlWAC 388-78A-2610Corrected Jun 30, 2025

Facility failed to provide appropriate personal protective equipment (gloves) to 3 of 5 staff observed providing resident care. Staff reported the facility had run out of gloves multiple times.

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References & Resources

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