Limited public data on North Point Village, Assisted Living & Memory Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 41 Google reviews

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Every family's needs are unique. We encourage you to visit North Point Village, Assisted Living & Memory Care in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
North Point Village receives polarized feedback, with many families praising the initial sales and transition process, while others report significant concerns regarding management turnover, staffing levels, and medication management. While some residents and families describe a warm, caring environment, multiple reviewers highlight a decline in quality under current ownership and frequent issues with professional leadership.
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Key Review Excerpts
“Robert and his staff have really bent over backwards to spend time with us and especially my loved one to help him feel welcome, easing the transition.”
“The medical staff leadership is uncooperative and unresponsive. They searched my dads room at night and took his over the counter medicine and ointments, made him feel very uncomfortable.”
“This community was 5-stars when owned by Brookdale. Unfortunately, it has plummeted under Pegasus. Staffing is a major issue. It's a revolving door.”
Source: WA Dept. of Social & Health Services
Civil fine of $700.00 imposed. Deficiency noted as recurring, previously cited on April 4, 2024, January 30, 2024, and December 5, 2023.
The licensee failed to conduct two-step tuberculosis testing for one staff member.
Facility was initially disapproved on 02/20/2026, then approved following a follow-up inspection on 04/07/2026.
2nd floor laundry door did not latch; 1st floor medical room door propped open.
Wall penetration in room 213; facility unable to provide documentation for annual fire wall inspection.
Missing documentation for monthly load tests and weekly inspections for the backup generator.
Missing quarterly sprinkler reports, missing 5-year testing documentation, particulate/paint on sprinklers, unreadable PIV, and expired fire extinguisher service.
Combustible storage found in 1st floor mechanical/electrical room next to receiving.
Storage found too close to the sprinkler in room 413.
Multiple penetrations in ceilings/doors (basement mechanical room, C-cottage, 3rd floor kitchen, laundry room).
Manual pull stations blocked by furniture in dining room, Cottage-A, and Cottage-C.
Facility unable to provide documentation for required smoke detector sensitivity testing.
Improper use of power strips/multiplug adapters in room 414, 2nd floor activities room, and 2nd floor activities office.
Missing electrical face plates in 2nd floor tool room and 1st floor medical room behind refrigerator.
The document is a Notice of Conditions on License based on a prior Statement of Deficiencies dated June 16, 2025. It mandates the hiring of a Registered Nurse Consultant to address medication system deficiencies and requires adherence to a meeting schedule and progress reporting.
Follow-up inspection noted several recurring deficiencies previously cited on 04/15/2025 and 10/04/2024.; Reports include recurring deficiencies previously cited on 04/15/2025 and 12/05/2023. Documents refer to multiple intake IDs (170137, 170693, 170938, 171269).; The document references complaint numbers 170137, 170693, 170938, 171282, 171269.; The document spans pages 15-29 of a larger report. Multiple recurring deficiencies noted.; The document references complaint numbers 170137, 170693, 170938, 171282, and 171269.
Facility failed to investigate all falls for sampled residents.
Facility failed to ensure TB screening was completed within three days of hire for 3 of 6 staff members sampled.
Facility failed to monitor changing physical health conditions for 1 of 9 residents (Resident 3) regarding bowel movements and 'as needed' medications.
Failed to complete a full assessment within 14 days of admission for 2 of 2 residents reviewed.
Failed to investigate, document findings, and determine circumstances of falls for 3 of 5 residents reviewed.
Some staff were missing required certifications; one medication technician was missing CPR training.
Facility failed to investigate all falls for sampled residents and had inconsistent responses regarding falls.
Failed to ensure a safe medication system; medications were not given as prescribed for 5 of 12 residents, including missed doses, undocumented refusals, and failure to follow physician parameters for blood pressure and blood sugar.
Facility failed to reevaluate need for electronic monitoring, obtain dated signatures from residents, document in service agreements, and obtain court orders for audio monitoring for residents 7 and 13.
Facility failed to complete an annual self-medication assessment for 1 of 1 residents sampled (Resident 1).
Facility failed to develop a plan with interventions to monitor weight loss and nutritional deficiency for 1 of 1 resident (Resident 4) at risk for weight loss.
Facility failed to monitor the need for as-needed medications for bowel movements for 1 of 7 residents.
Facility failed to document bowel movement monitoring for Resident 3; failed to provide safe delegated nursing practices for Residents 2, 13, and 15 (missing re-evaluations, missing delegation assessments).
Facility failed to ensure required orientation, safety, basic, specialty, CPR, and first aid training/certifications were completed for several staff members.
Facility failed to obtain necessary consents and conduct required assessments/supervision for nurse delegation regarding insulin administration for 1 of 1 residents sampled.
Facility failed to follow policies and procedures related to fall management for 4 of 5 residents, resulting in un-tracked falls and a lack of interventions.
The facility was unable to locate the orientation checklist for one Medication Aide and unable to locate three weeks of staff schedules showing actual work hours.
Facility failed to ensure Negotiated Service Plans were signed by the resident, representative, or facility representative for 4 of 13 residents.
Facility failed to follow policy regarding weekly review and documentation for residents with more than two falls in a 30-day period.
Facility failed to ensure residents received medications as prescribed, resulting in missed doses for multiple residents and inability to determine reasons for missed doses.
Facility failed to follow fall program policy/procedures for 6 of 6 sampled residents. Falls were not tracked in the Weekly at Risk Meeting, increasing risk of harm.
Facility failed to ensure residents received medications as prescribed for 2 of 7 residents and failed to follow physician orders for blood pressure monitoring for 1 of 1 resident. Resulted in delayed administration and failure to complete antibiotic courses.
Letter details imposition of civil fines totaling $1,500 and conditions placed on the facility license requiring a Registered Nurse Consultant to address medication system deficiencies.
Failed to follow fall program policy and procedures for six residents sampled for falls; falls were not tracked to decrease risk.
Failed to provide safe intermittent nursing service practices for three residents; delegated tasks performed without RN oversight.
Failed to ensure residents received medications as prescribed and failed to follow provider orders for blood pressure medications and antibiotics.
Failed to monitor the need for as needed medications for bowel movements for one resident.
The report notes this is a recurring deficiency previously cited on 12/05/2023 and 01/04/2023. A follow-up inspection on 07/15/2025 found no deficiencies.; This page is the final signature page for a Plan of Correction.
Facility failed to ensure staff evaluated and took appropriate action for wounds sustained by a resident, leading to pain and risk of ongoing skin breakdown.
Facility failed to provide care in a manner that promoted resident health and well-being, resulting in pain, discomfort, lack of wound assessment/treatment, infection, and need for surgical intervention.
Civil fines totaling $2,000.00 were imposed. WAC 388-78A-2120 (3)(b)(4) is noted as a recurring deficiency previously cited on 2023-01-04 and 2023-12-05.
Failed to provide care in a manner which promoted health and well-being for one resident, resulting in pain, discomfort, lack of wound assessment/treatment, infection, and risk of health complications.
Failed to ensure staff evaluated and took appropriate action for wounds sustained by one resident, resulting in lack of assessment/treatment and risk of ongoing skin breakdown.
This was a repeated deficiency previously cited on 10/28/2024. A follow-up inspection on 07/08/2025 found no deficiencies.
Facility failed to provide appropriate personal protective equipment (gloves) to 3 of 5 staff observed providing resident care. Staff reported the facility had run out of gloves multiple times.
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WA DSHS — View Official Record
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