The Cottages of Spokane
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
The Cottages of Spokane is highly regarded for its specialized memory care environment and compassionate staff, making it a strong candidate for those needing secure, dementia-focused support. However, because some families have noted inconsistencies in staff training and communication, we recommend asking specifically about their process for handling behavioral escalations and how they ensure consistent care during shift changes.
Google Reviews
Google Reviews
24 reviews on Google“The Cottages of Spokane is widely praised for its compassionate staff, secure and well-designed memory care environment, and beautiful outdoor courtyards. Families frequently highlight the facility's ability to provide a high quality of life for residents with dementia, though some reviewers have noted concerns regarding inconsistent staff professionalism and a potential lack of deep clinical understanding of specific dementia behaviors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Well-designed, secure memory care environment
- Inviting outdoor courtyards and gardens
- Strong communication with families
Concerns
- Inconsistent staff professionalism and training (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed how much the management values feedback from families; how do you typically incorporate family suggestions into the care plans here?
- 2The outdoor courtyards look lovely—how often are residents encouraged to spend time in the gardens as part of their daily routine?
- 3What specific training programs do you provide to ensure all staff members maintain a consistent level of professional care and service?
- 4How does the team manage medical emergencies or sudden changes in health during the overnight hours?
- 5For those in the memory care wing, what kind of specialized activities are available to keep them engaged and stimulated?
- 6How do you ensure that communication between the care staff and our family remains frequent and transparent?
Personalized based on this facility's data
Key Review Excerpts
“The tender and compassionate care she received allowed her to achieve a high quality of life, despite her Cognitive Impairment and terminal diagnosis.”
“The Cottages have been home for Mom, the last 3 years. I honestly can't imagine a better place for her throughout the different stages of her progression.”
“Amazing lay out of facility with large outside courtyard for Memory care residents to be able to enjoy outside activities sun and fun.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 23, 2026Inspection
Cover letter indicates that deficiencies WAC 388-78A-2210-1-b and WAC 388-78A-2210-2-a were found corrected during a follow-up inspection on 04/20/2026.
Facility failed to ensure medication was administered as prescribed for Resident 1, leading to medication errors due to incorrect entry of a ferrous sulfate order into the MAR system.
Aug 5, 2025Fire
Facility inspection on 07/15/2025 resulted in a 'Disapproved' status due to multiple fire safety violations; follow-up inspection on 08/05/2025 confirmed all items were corrected and the facility was marked 'Approved'.
In cottage D, fire door number 2 did not close and latch when tested.
In cottage C outside room C04, an escutcheon was loose. Required forward flow testing of backflow preventers.
In cottage A, a table and chairs were obstructing the fire alarm pull station.
In cottage C room 6, a smoke detector was loose from the ceiling.
Nov 7, 2024Inspection
A separate letter dated 12/31/2024 indicates that deficiencies WAC 388-78A-2210-1-b, WAC 388-78A-2210-2-b, and WAC 388-78A-2474-2-c were corrected.
Facility failed to ensure medications were administered as ordered for 2 of 10 residents. Specifically, Resident 2 missed multiple doses due to being asleep without follow-up, and Resident 5's blood pressure was not monitored to determine if a medication should be held or administered according to doctor's orders.
Facility failed to ensure 2 of 5 sampled staff (Staff A and B) completed required specialty training for dementia and mental health within 120 days of hire.
Apr 18, 2023Inspection
There is also a consultation note regarding WAC 388-78A-2484 (Tuberculosis two-step skin testing) where the facility failed to ensure documentation for five staff was present, but it was updated during the inspection.; Report pages 14-17. Resident 5 was also noted for potential dietary non-compliance regarding portions/diet orders.
Facility failed to have a system in place to complete a full assessment within 14 days of admission for 6 of 7 residents reviewed.
Facility failed to perform required daily weights and blood sugar management for 1 of 7 residents reviewed, placing them at risk of health complications.
Facility failed to ensure negotiated service agreements were completed within 30 days of admission for 2 of 7 residents reviewed.
Facility failed to ensure the negotiated service agreement was signed by the resident or their representative for 1 of 7 residents reviewed.
Facility failed to ensure a resident received a specialized diet as ordered by their physician for 1 of 7 residents reviewed.
Facility failed to ensure employees working as food service workers maintained current food worker cards; staff D and staff F had expired cards.
Facility failed to ensure resident 2 received blood sugar monitoring and insulin administration by a qualified staff member; staff performing these tasks were not properly delegated according to state law.
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References & Resources
Google Maps
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Google Reviews
24 reviews from families & visitors
Official Website
Visit carepartnersliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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