Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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Public Google reviewers rate The Cottages of Spokane highly. Reviewers highlight: compassionate and attentive care staff, well-designed, secure memory care environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Cottages of Spokane is widely praised for its compassionate staff, secure and well-designed memory care environment, and beautiful outdoor courtyards. Families frequently highlight the facility's ability to provide a high quality of life for residents with dementia, though some reviewers have noted concerns regarding inconsistent staff professionalism and a potential lack of deep clinical understanding of specific dementia behaviors.
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Key Review Excerpts
“The tender and compassionate care she received allowed her to achieve a high quality of life, despite her Cognitive Impairment and terminal diagnosis.”
“The Cottages have been home for Mom, the last 3 years. I honestly can't imagine a better place for her throughout the different stages of her progression.”
“Amazing lay out of facility with large outside courtyard for Memory care residents to be able to enjoy outside activities sun and fun.”
Source: WA Dept. of Social & Health Services
Cover letter indicates that deficiencies WAC 388-78A-2210-1-b and WAC 388-78A-2210-2-a were found corrected during a follow-up inspection on 04/20/2026.
Facility failed to ensure medication was administered as prescribed for Resident 1, leading to medication errors due to incorrect entry of a ferrous sulfate order into the MAR system.
Facility inspection on 07/15/2025 resulted in a 'Disapproved' status due to multiple fire safety violations; follow-up inspection on 08/05/2025 confirmed all items were corrected and the facility was marked 'Approved'.
In cottage C room 6, a smoke detector was loose from the ceiling.
In cottage C outside room C04, an escutcheon was loose. Required forward flow testing of backflow preventers.
In cottage A, a table and chairs were obstructing the fire alarm pull station.
In cottage D, fire door number 2 did not close and latch when tested.
A separate letter dated 12/31/2024 indicates that deficiencies WAC 388-78A-2210-1-b, WAC 388-78A-2210-2-b, and WAC 388-78A-2474-2-c were corrected.
Facility failed to ensure medications were administered as ordered for 2 of 10 residents. Specifically, Resident 2 missed multiple doses due to being asleep without follow-up, and Resident 5's blood pressure was not monitored to determine if a medication should be held or administered according to doctor's orders.
Facility failed to ensure 2 of 5 sampled staff (Staff A and B) completed required specialty training for dementia and mental health within 120 days of hire.
There is also a consultation note regarding WAC 388-78A-2484 (Tuberculosis two-step skin testing) where the facility failed to ensure documentation for five staff was present, but it was updated during the inspection.; Report pages 14-17. Resident 5 was also noted for potential dietary non-compliance regarding portions/diet orders.
Facility failed to ensure negotiated service agreements were completed within 30 days of admission for 2 of 7 residents reviewed.
Facility failed to ensure employees working as food service workers maintained current food worker cards; staff D and staff F had expired cards.
Facility failed to ensure the negotiated service agreement was signed by the resident or their representative for 1 of 7 residents reviewed.
Facility failed to ensure resident 2 received blood sugar monitoring and insulin administration by a qualified staff member; staff performing these tasks were not properly delegated according to state law.
Facility failed to ensure a resident received a specialized diet as ordered by their physician for 1 of 7 residents reviewed.
Facility failed to perform required daily weights and blood sugar management for 1 of 7 residents reviewed, placing them at risk of health complications.
Facility failed to have a system in place to complete a full assessment within 14 days of admission for 6 of 7 residents reviewed.
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