See every facility — official ratings, family reviews, no referral fees.
Assisted Living

The Cottages of Spokane

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

6930 N Nevada St, Shiloh Hills · Spokane, WA 9920880 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.6/5

based on 24 Google reviews

5
4
3
2
1

Watch The Cottages of Spokane

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The Cottages of Spokane is highly regarded for its specialized memory care environment and compassionate staff, making it a strong candidate for those needing secure, dementia-focused support. However, because some families have noted inconsistencies in staff training and communication, we recommend asking specifically about their process for handling behavioral escalations and how they ensure consistent care during shift changes.

Google Reviews

Google Reviews

24 reviews on Google
The Cottages of Spokane is widely praised for its compassionate staff, secure and well-designed memory care environment, and beautiful outdoor courtyards. Families frequently highlight the facility's ability to provide a high quality of life for residents with dementia, though some reviewers have noted concerns regarding inconsistent staff professionalism and a potential lack of deep clinical understanding of specific dementia behaviors.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean10.0Activities9.0Meds7.0Memory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Well-designed, secure memory care environment
  • Inviting outdoor courtyards and gardens
  • Strong communication with families

Concerns

  • Inconsistent staff professionalism and training (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52021(2)4.62022(5)5.02023(1)5.02024(1)3.22025(6)5.02026(11)

Distribution · 26 analyzed

5
21
4
1
3
1
2
1
1
2

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We noticed how much the management values feedback from families; how do you typically incorporate family suggestions into the care plans here?
  • 2The outdoor courtyards look lovely—how often are residents encouraged to spend time in the gardens as part of their daily routine?
  • 3What specific training programs do you provide to ensure all staff members maintain a consistent level of professional care and service?
  • 4How does the team manage medical emergencies or sudden changes in health during the overnight hours?
  • 5For those in the memory care wing, what kind of specialized activities are available to keep them engaged and stimulated?
  • 6How do you ensure that communication between the care staff and our family remains frequent and transparent?

Personalized based on this facility's data


Key Review Excerpts

The tender and compassionate care she received allowed her to achieve a high quality of life, despite her Cognitive Impairment and terminal diagnosis.

Memory care family member · 2026★★★★★

The Cottages have been home for Mom, the last 3 years. I honestly can't imagine a better place for her throughout the different stages of her progression.

Long-term resident's family · 2026★★★★★

Amazing lay out of facility with large outside courtyard for Memory care residents to be able to enjoy outside activities sun and fun.

Visitor/Observer · 2026★★★★★
Source: 24 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total
14deficiencies
Feb 23, 2026Inspection

Cover letter indicates that deficiencies WAC 388-78A-2210-1-b and WAC 388-78A-2210-2-a were found corrected during a follow-up inspection on 04/20/2026.

Medication servicesWAC 388-78A-2210Corrected Apr 11, 2026

Facility failed to ensure medication was administered as prescribed for Resident 1, leading to medication errors due to incorrect entry of a ferrous sulfate order into the MAR system.

Aug 5, 2025Fire

Facility inspection on 07/15/2025 resulted in a 'Disapproved' status due to multiple fire safety violations; follow-up inspection on 08/05/2025 confirmed all items were corrected and the facility was marked 'Approved'.

Door OperationIFC 705.2.4 2021

In cottage D, fire door number 2 did not close and latch when tested.

Sprinkler SystemsIFC 903.5 2021

In cottage C outside room C04, an escutcheon was loose. Required forward flow testing of backflow preventers.

Manual fire alarm boxesIFC 907.4.2.6 2021

In cottage A, a table and chairs were obstructing the fire alarm pull station.

Fire alarm maintenanceIFC 907.8 2021

In cottage C room 6, a smoke detector was loose from the ceiling.

Nov 7, 2024Inspection

A separate letter dated 12/31/2024 indicates that deficiencies WAC 388-78A-2210-1-b, WAC 388-78A-2210-2-b, and WAC 388-78A-2474-2-c were corrected.

Medication servicesWAC 388-78A-2210Corrected Dec 16, 2024

Facility failed to ensure medications were administered as ordered for 2 of 10 residents. Specifically, Resident 2 missed multiple doses due to being asleep without follow-up, and Resident 5's blood pressure was not monitored to determine if a medication should be held or administered according to doctor's orders.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Dec 16, 2024

Facility failed to ensure 2 of 5 sampled staff (Staff A and B) completed required specialty training for dementia and mental health within 120 days of hire.

Apr 18, 2023Inspection

There is also a consultation note regarding WAC 388-78A-2484 (Tuberculosis two-step skin testing) where the facility failed to ensure documentation for five staff was present, but it was updated during the inspection.; Report pages 14-17. Resident 5 was also noted for potential dietary non-compliance regarding portions/diet orders.

Full assessment topicsWAC 388-78A-2090Corrected May 31, 2023

Facility failed to have a system in place to complete a full assessment within 14 days of admission for 6 of 7 residents reviewed.

Monitoring residents' well-beingWAC 388-78A-2120Corrected May 31, 2023

Facility failed to perform required daily weights and blood sugar management for 1 of 7 residents reviewed, placing them at risk of health complications.

Service agreement planningWAC 388-78A-2130Corrected May 31, 2023

Facility failed to ensure negotiated service agreements were completed within 30 days of admission for 2 of 7 residents reviewed.

Signing negotiated service agreementWAC 388-78A-2150Corrected May 31, 2023

Facility failed to ensure the negotiated service agreement was signed by the resident or their representative for 1 of 7 residents reviewed.

Food and nutrition servicesWAC 388-78A-2300Corrected May 31, 2023

Facility failed to ensure a resident received a specialized diet as ordered by their physician for 1 of 7 residents reviewed.

Food sanitationWAC 388-78A-2306Corrected May 31, 2023

Facility failed to ensure employees working as food service workers maintained current food worker cards; staff D and staff F had expired cards.

Intermittent nursing services systemsWAC 388-78A-2320Corrected May 31, 2023

Facility failed to ensure resident 2 received blood sugar monitoring and insulin administration by a qualified staff member; staff performing these tasks were not properly delegated according to state law.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call