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Nursing HomeMedicaid Investigative

Hooverwood

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7001 Hoover Rd, Washington Township · Indianapolis, IN 46260155 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 40 Google reviews

5
4
3
2
1
Hooverwood Nursing Home in Indianapolis, IN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 6)

Bottom 25% in IN · $25,124 in fines · Abuse citation

Source: Medicare data

What this means for your family

Hooverwood offers high-quality rehab and therapy services that many families find life-changing. However, you must be prepared to be an active advocate for your loved one; ensure you monitor daily care routines, such as hygiene and meal intake, as these areas have been flagged as inconsistent by multiple families.

Google Reviews

Google Reviews

40 reviews on Google
Hooverwood generally receives high praise for its attentive nursing staff, exceptional physical therapy team, and proactive social services department. However, a recurring pattern of negative experiences exists regarding inconsistent care from some aides, specifically concerning meal delivery, hygiene, and timely response to call lights. Families should weigh the strong clinical and therapy outcomes against these reported lapses in basic daily assistance.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean7.0Activities8.0Meds5.0Memory8.0Comms8.0Value5.0

Strengths

  • Exceptional physical and occupational therapy teams
  • Proactive and communicative social services staff
  • Warm, friendly, and knowledgeable nursing personnel
  • Clean and well-maintained facility environment

Concerns

  • Inconsistent care from aides (missed meals, hygiene issues, slow response times) (mentioned by 4 reviewers)
  • Inadequate communication regarding medical care or billing (mentioned by 2 reviewers)
  • Facility maintenance issues (e.g., A/C failure in summer) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(2)'23(9)'25(17)'26(3)

Distribution · 44 analyzed

5
33
4
0
3
0
2
6
1
5

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's size, what specific protocols are in place to ensure consistent daily assistance with hygiene and meal delivery for every resident?
  • 2I noticed the facility has had some recent challenges with infrastructure; how do you manage and prioritize maintenance requests, such as climate control, to ensure resident comfort?
  • 3Since your therapy team comes highly recommended, how do they coordinate with the nursing staff to ensure that rehabilitation goals are integrated into the resident's daily care plan?
  • 4How does your administrative team ensure that families are kept fully informed regarding updates to a resident's medical care or changes in their billing status?
  • 5What steps are being taken to improve staffing levels and response times to ensure that residents receive timely attention throughout the day and night?
  • 6Could you walk me through the current dining program and how you gather feedback from residents to ensure the food quality meets their preferences and nutritional needs?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff was excellent and the PT staff exceptional. A capable, caring facility.

Rehab patient · 2025★★★★★

The entire staff made him and us feel like important family members. They took the time to talk with us and addressed all our concerns.

Long-term resident's family · 2025★★★★★

The nursing staff and therapists have been excellent. The reason for the low rating is due to some of the aids. Examples of unacceptable treatment include skipping providing meals, leaving him unclothed in a lift chair for extended periods of time, and replacing Depends without cleaning him.

Rehab patient's family · 2024★★☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
4.70hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
14.4%
IN
11.4%
Marion
8.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
12.1%
IN
24.8%
Marion
22.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.7%
Worse than Avg
Here
32.7%
US
15.3%
IN
13.0%
Marion
12.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
19.4%
IN
23.8%
Marion
18.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.2%
Worse than Avg
Here
18.2%
US
15.4%
IN
13.6%
Marion
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
IN
93.6%
Marion
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
81.8%
IN
81.5%
Marion
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.2%
Better than Avg
Here
81.2%
US
79.7%
IN
79.0%
Marion
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Above state avg (7.6)
18 complaint-triggered
$25,124 in fines

Hooverwood shows concerning patterns with families filing multiple complaints about resident protection from abuse and neglect, with recent incidents in 2024-2025. The facility has persistent issues with accident prevention and safety supervision, medication management, and building safety systems across all surveys. While the facility corrects deficiencies when cited, the recurring nature of safety problems and multiple family complaints about resident protection warrant careful consideration during any visit.

Dec 30, 2025Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 22, 2025Complaint
2
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Mar 26, 2025Routine
23
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

Jan 22, 2025Complaint
3
0550Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 27, 2024Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 11, 2024Complaint
3
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0842Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Dec 27, 2024

$16,300

Fine

Mar 6, 2024

$8,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hooverwood

Organization Type

nonprofit

Ownership & Management

Owners

Hancock Regional Hospital

Owner · Organization

100%

Key personnel

Bond, MariaManaging Control - Governing BodyClark, TimothyManaging Control - Governing BodyDaugherty, JoshuaManaging Control - Governing BodyFelker, DeanManaging Control - Governing BodyJoyner, SaraManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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