Hooverwood
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 6)
Bottom 25% in IN · $25,124 in fines · Abuse citation
What this means for your family
Hooverwood offers high-quality rehab and therapy services that many families find life-changing. However, you must be prepared to be an active advocate for your loved one; ensure you monitor daily care routines, such as hygiene and meal intake, as these areas have been flagged as inconsistent by multiple families.
Google Reviews
Google Reviews
40 reviews on Google“Hooverwood generally receives high praise for its attentive nursing staff, exceptional physical therapy team, and proactive social services department. However, a recurring pattern of negative experiences exists regarding inconsistent care from some aides, specifically concerning meal delivery, hygiene, and timely response to call lights. Families should weigh the strong clinical and therapy outcomes against these reported lapses in basic daily assistance.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Proactive and communicative social services staff
- Warm, friendly, and knowledgeable nursing personnel
- Clean and well-maintained facility environment
Concerns
- Inconsistent care from aides (missed meals, hygiene issues, slow response times) (mentioned by 4 reviewers)
- Inadequate communication regarding medical care or billing (mentioned by 2 reviewers)
- Facility maintenance issues (e.g., A/C failure in summer) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size, what specific protocols are in place to ensure consistent daily assistance with hygiene and meal delivery for every resident?
- 2I noticed the facility has had some recent challenges with infrastructure; how do you manage and prioritize maintenance requests, such as climate control, to ensure resident comfort?
- 3Since your therapy team comes highly recommended, how do they coordinate with the nursing staff to ensure that rehabilitation goals are integrated into the resident's daily care plan?
- 4How does your administrative team ensure that families are kept fully informed regarding updates to a resident's medical care or changes in their billing status?
- 5What steps are being taken to improve staffing levels and response times to ensure that residents receive timely attention throughout the day and night?
- 6Could you walk me through the current dining program and how you gather feedback from residents to ensure the food quality meets their preferences and nutritional needs?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was excellent and the PT staff exceptional. A capable, caring facility.”
“The entire staff made him and us feel like important family members. They took the time to talk with us and addressed all our concerns.”
“The nursing staff and therapists have been excellent. The reason for the low rating is due to some of the aids. Examples of unacceptable treatment include skipping providing meals, leaving him unclothed in a lift chair for extended periods of time, and replacing Depends without cleaning him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hooverwood shows concerning patterns with families filing multiple complaints about resident protection from abuse and neglect, with recent incidents in 2024-2025. The facility has persistent issues with accident prevention and safety supervision, medication management, and building safety systems across all surveys. While the facility corrects deficiencies when cited, the recurring nature of safety problems and multiple family complaints about resident protection warrant careful consideration during any visit.
Dec 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 26, 2025Routine23
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Jan 22, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 11, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Dec 27, 2024
$16,300
Fine
Mar 6, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Hooverwood
nonprofit
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit hooverwood.org
Medicare data downloads
Original nursing home datasets
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