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Nursing HomeMedicaid Investigative

Brickyard Healthcare - Willow Springs Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2002 West 86th Street, Washington Township · Indianapolis, IN 46260134 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 44 Google reviews

5
4
3
2
1
Brickyard Healthcare - Willow Springs Care Center Nursing Home in Indianapolis, IN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 6)
  • High staff turnover (58%)

Bottom 25% in IN · Below recommended RN staffing · Above average staffing · Worst in BRICKYARD HEALTHCARE chain · $17,131 in fines

Source: Medicare data

What this means for your family

The facility's rehabilitation department is highly regarded for its effectiveness, making it a potential option for short-term recovery. However, the recurring reports of neglect and staffing shortages during off-hours are critical concerns; families should conduct unannounced visits during weekends or evenings to verify the quality of care.

Google Reviews

Google Reviews

44 reviews on Google
Brickyard Healthcare - Willow Springs Care Center receives highly polarized feedback, with many residents praising the rehabilitation therapy team for their effectiveness and support. However, multiple families and patients report serious concerns regarding neglect, poor hygiene, and significant understaffing, particularly during night shifts and weekends.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities9.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective and supportive rehab therapy team
  • Clean and well-maintained facility environment
  • Friendly and attentive staff members (cited by several reviewers)
  • Engaging activities and community events

Concerns

  • Severe understaffing and slow call-button response times (mentioned by 4 reviewers)
  • Poor hygiene, including dirty linens and unhygienic food service (mentioned by 3 reviewers)
  • Medication management errors and delays (mentioned by 2 reviewers)
  • Staff negligence regarding basic patient needs like toileting and catheter care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(1)5.02023(4)3.62024(29)3.72025(11)3.82026(4)

Distribution · 49 analyzed

5
31
4
2
3
3
2
0
1
13

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
  • 2With the facility having a large capacity of 134 residents, what specific steps are you taking to ensure that call-button response times remain prompt and consistent?
  • 3I understand that medication management is a top priority; could you walk me through your current process for ensuring accuracy and timely delivery of medications?
  • 4Given the recent focus on facility hygiene and food service standards, what protocols are currently in place to ensure linens and dining areas meet the highest cleanliness expectations?
  • 5I’ve heard great things about your rehab therapy team; how do those therapists collaborate with the nursing staff to ensure residents are well-supported in their daily needs?
  • 6What does a typical day look like for a resident here, and how do you ensure that activities are accessible and engaging for everyone?

Personalized based on this facility's data


Key Review Excerpts

The nurses and doctors are very attentive and they actually listened to you. And the rehab center is top tier.

Rehab patient · 2025★★★★★

Staff is lazy they don't clean didn't pass me out a dinner tray laundry takes a week nurses left me hooked up to the IV for a hr after it was done I pushed the call button no one came.

Patient · 2025☆☆☆☆

Short staffed most of the time. Patients sitting in own waist for 2 to 6 hours depending on the day, weekends and holidays are extremely bad.

Patient · 2026☆☆☆☆
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility58.4%
Worse than Avg
Here
58.4%
US
12.1%
IN
24.8%
Marion
22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility63.5%
Worse than Avg
Here
63.5%
US
93.4%
IN
93.6%
Marion
93.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.5%
Worse than Avg
Here
81.5%
US
95.5%
IN
95.4%
Marion
93.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.5%
Worse than Avg
Here
31.5%
US
19.4%
IN
23.8%
Marion
19.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.3%
IN
13.0%
Marion
12.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
14.4%
IN
11.4%
Marion
9.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
79.7%
IN
79.0%
Marion
76.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
81.8%
IN
81.5%
Marion
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
IN
1.3%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Well above state avg (7.6)
14 complaint-triggered
$17,131 in fines

Families filed multiple reports leading to 14 deficiencies, including a serious abuse protection violation in 2023. This facility shows persistent problems with fire safety, medication management, and care planning across all surveys from 2023-2025. While all 66 deficiencies have correction dates, recurring issues in the same areas suggest ongoing challenges with maintaining proper standards.

Jul 23, 2025Complaint
3
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

May 7, 2025Routine
11
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 7, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jun 28, 2024Routine
24
0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jun 28, 2024Complaint
1
0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Mar 14, 2024Complaint
3
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Jun 12, 2023

$17,131

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brickyard Healthcare - Willow Springs Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Brickyard Healthcare

Chain Size

23 facilities nationwide

Chain avg rating: 2.5/5 · Rank 21 of 23 (Worst)

Ownership & Management

Key personnel

Patel, SoniaContracted Managing EmployeeEngels, ErinOfficer / DirectorGentry, MarkOfficer / DirectorStarkey, TylerOfficer / DirectorWaite, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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