Hill View Retirement Center
Strong Medicare quality ratings; families often praise friendly and pleasant nursing staff. Still worth an in-person visit.
based on 18 Google reviews

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What this means for your family
While the facility offers excellent physical therapy and a supportive social environment for independent living, there are serious concerns regarding management and the security of resident belongings. We strongly advise families to conduct a thorough tour and ask pointed questions about administrative oversight and security protocols before committing.
Google Reviews
Google Reviews
18 reviews on Google“Hill View Retirement Center receives highly polarized feedback, with some families praising the friendly staff and social environment, while others report serious concerns regarding management and resident safety. While long-term residents have benefited from the social activities and independent living options, there are recurring allegations of poor leadership and issues with the security of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and pleasant nursing staff
- Engaging social activities and group events
- High-quality physical therapy services
- Welcoming environment for independent living
Concerns
- Poor management and leadership culture (mentioned by 2 reviewers)
- Concerns regarding resident safety and missing valuables (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility offers a variety of group events; could you walk us through a typical week of activities and how you encourage residents to participate?
- 2Given the importance of peace of mind, what specific protocols and security measures are in place to ensure the safety of residents' personal belongings and valuables?
- 3With a 3-star staffing rating, how does the leadership team ensure that residents receive consistent attention and that staff feel supported in their roles?
- 4We value open communication; what is the standard process for keeping family members updated on their loved one's daily well-being and any changes in their care plan?
- 5Since cleanliness is a top priority for our family, could you explain your current housekeeping schedule and how you maintain high standards in the common areas and resident rooms?
- 6How does the management team foster a positive and collaborative culture among the staff to ensure that the friendly environment we see today remains consistent for all residents?
Personalized based on this facility's data
Key Review Excerpts
“My parents moved to an independent living apartment at Hillview a couple of years after my father was diagnosed with Alzheimer's disease. Hillview was a welcome transition for my mother, his caretaker. Having meals prepared, other residents to socialize with, and group activities (especially singing) were invaluable to her and to our family.”
“Casey is the Best P.T. in the world.!! He is the Rolls Royce of the physical Therapist.!! I have worked with at least 20 others in my life.!! And know one else compares to Casey”
“My elderly family member has had trouble with the facility and staff. Valuables missing or misplaced, unhealthy living conditions, and more. From my experience, the higher ups do not care about their residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering recent inspections, including concerns about pain management and facility cleanliness that were reported in 2025. The facility shows recurring issues with building safety systems, care planning, and daily care assistance across multiple surveys from 2019 to 2025. While all deficiencies have reported correction dates, the pattern of repeated problems in core care areas warrants careful evaluation during any visit.
Dec 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 8, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 8, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 24, 2022Routine12
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Dec 12, 2019Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Hill View Retirement Center
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit hillviewretirement.org
Medicare data downloads
Original nursing home datasets
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