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Nursing HomeMedicaid

Hill View Retirement Center

Strong Medicare quality ratings; families often praise friendly and pleasant nursing staff. Still worth an in-person visit.

1610 28th Street, 3rd Ward · Portsmouth, OH 4566272 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 18 Google reviews

5
4
3
2
1
Hill View Retirement Center Nursing Home in Portsmouth, OH — Street View
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What this means for your family

While the facility offers excellent physical therapy and a supportive social environment for independent living, there are serious concerns regarding management and the security of resident belongings. We strongly advise families to conduct a thorough tour and ask pointed questions about administrative oversight and security protocols before committing.

Google Reviews

Google Reviews

18 reviews on Google
Hill View Retirement Center receives highly polarized feedback, with some families praising the friendly staff and social environment, while others report serious concerns regarding management and resident safety. While long-term residents have benefited from the social activities and independent living options, there are recurring allegations of poor leadership and issues with the security of personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean2.0Activities9.0MedsN/AMemory5.0Comms3.0ValueN/A

Strengths

  • Friendly and pleasant nursing staff
  • Engaging social activities and group events
  • High-quality physical therapy services
  • Welcoming environment for independent living

Concerns

  • Poor management and leadership culture (mentioned by 2 reviewers)
  • Concerns regarding resident safety and missing valuables (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(2)'23(1)'25(1)'26(7)

Distribution · 21 analyzed

5
14
4
1
3
1
2
3
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility offers a variety of group events; could you walk us through a typical week of activities and how you encourage residents to participate?
  • 2Given the importance of peace of mind, what specific protocols and security measures are in place to ensure the safety of residents' personal belongings and valuables?
  • 3With a 3-star staffing rating, how does the leadership team ensure that residents receive consistent attention and that staff feel supported in their roles?
  • 4We value open communication; what is the standard process for keeping family members updated on their loved one's daily well-being and any changes in their care plan?
  • 5Since cleanliness is a top priority for our family, could you explain your current housekeeping schedule and how you maintain high standards in the common areas and resident rooms?
  • 6How does the management team foster a positive and collaborative culture among the staff to ensure that the friendly environment we see today remains consistent for all residents?

Personalized based on this facility's data


Key Review Excerpts

My parents moved to an independent living apartment at Hillview a couple of years after my father was diagnosed with Alzheimer's disease. Hillview was a welcome transition for my mother, his caretaker. Having meals prepared, other residents to socialize with, and group activities (especially singing) were invaluable to her and to our family.

Memory care family member · 2018★★★★★

Casey is the Best P.T. in the world.!! He is the Rolls Royce of the physical Therapist.!! I have worked with at least 20 others in my life.!! And know one else compares to Casey

Rehab patient · 2025★★★★

My elderly family member has had trouble with the facility and staff. Valuables missing or misplaced, unhealthy living conditions, and more. From my experience, the higher ups do not care about their residents.

Long-term resident's family · 2020☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
71%
Registered nurses for medical care
Total Nursing
4.11hrs
OK
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
OH
28.2%
Scioto
37.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.3%
Better than Avg
Here
19.3%
US
19.5%
OH
25.4%
Scioto
39.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
19.4%
OH
21.6%
Scioto
14.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Scioto
96.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.5%
OH
9.4%
Scioto
8.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.5%
Mixed vs Avgs
Here
12.5%
US
14.4%
OH
5.8%
Scioto
5.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
OH
78.4%
Scioto
81.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
79.8%
OH
75.6%
Scioto
84.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
OH
1.2%
Scioto
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)
2 complaint-triggered

Families have filed complaints triggering recent inspections, including concerns about pain management and facility cleanliness that were reported in 2025. The facility shows recurring issues with building safety systems, care planning, and daily care assistance across multiple surveys from 2019 to 2025. While all deficiencies have reported correction dates, the pattern of repeated problems in core care areas warrants careful evaluation during any visit.

Dec 10, 2025Complaint
1
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 8, 2025Complaint
1
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jul 8, 2024Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 24, 2022Routine
12
0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Dec 12, 2019Routine
11
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hill View Retirement Center

Organization Type

nonprofit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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