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Nursing HomeMedicaid Top Rated

Bridgeport Health Care Center

Strong Medicare quality ratings; families often praise select attentive nursing staff. Still worth an in-person visit.

2125 Royce Street, 4th Ward · Portsmouth, OH 4566299 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
2.2/5

based on 29 Google reviews

5
4
3
2
1
Bridgeport Health Care Center Nursing Home in Portsmouth, OH — Street View
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What this means for your family

Given the consistent reports of neglect and unprofessional conduct, this facility carries significant risks. If you must consider this location, we strongly advise conducting unannounced visits and checking the most recent state inspection reports for documented deficiencies in patient care and safety.

Google Reviews

Google Reviews

29 reviews on Google
Bridgeport Health Care Center faces severe and consistent criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. While a small minority of reviewers report positive experiences, the overwhelming majority of feedback highlights serious concerns about safety, theft, and inadequate medical attention.

Quality Themes

Tap a score for details
Food2.0Staff1.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Select attentive nursing staff
  • Polite and efficient laundry services
  • Responsive to specific complaints for some families

Concerns

  • Neglect and slow response times for basic patient needs (mentioned by 5 reviewers)
  • Unprofessional or abusive staff behavior (mentioned by 4 reviewers)
  • Unsanitary facility conditions (mentioned by 3 reviewers)
  • Theft of personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(1)'20(3)'22(2)'24(5)'26(7)

Distribution · 34 analyzed

5
7
4
3
3
1
2
0
1
23

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call buttons?
  • 2I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain sanitation standards in resident rooms?
  • 3How does your leadership team monitor staff interactions to ensure that every resident is treated with the highest level of professional care and respect?
  • 4Regarding personal belongings, what security measures or inventory systems do you have in place to ensure that a resident's personal items remain safe and accounted for?
  • 5Could you share how your team communicates with families regarding changes in a resident's health or medication management, especially since consistent communication is a priority for us?
  • 6What does the daily activity calendar look like, and how do you encourage residents to participate in social engagement throughout the week?

Personalized based on this facility's data


Key Review Excerpts

I witnessed patients with blood on them that were left unattended. Extremely disappointed that state inspectors allow this place to exist.

Visitor · 2019☆☆☆☆

I ended up having to call a state ombudsman to help me with these issues. I knew then I made a huge mistake coming to this facility.

Rehab patient · 2025☆☆☆☆

My 86 yr old dad stayed here for approximately three weeks for rehabilitation after a hospital stay. The daily care was sub par. He was rarely helped to sit up or get out of bed.

Long-term resident's family · 2023☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility32.3%
Mixed vs Avgs
Here
32.3%
US
12.1%
OH
28.2%
Scioto
34.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.9%
Mixed vs Avgs
Here
32.9%
US
19.5%
OH
25.4%
Scioto
37.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
14.4%
OH
5.8%
Scioto
6.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
15.3%
OH
6.9%
Scioto
7.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.2%
Mixed vs Avgs
Here
15.2%
US
15.5%
OH
9.4%
Scioto
7.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Scioto
96.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
OH
78.4%
Scioto
82.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.8%
OH
75.6%
Scioto
84.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
OH
1.2%
Scioto
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (10.1)
7 complaint-triggered

Families have filed several complaints about this facility, resulting in deficiencies for pressure ulcer care, accident prevention, and dementia care. The facility has ongoing issues with care planning and infection control across multiple surveys from 2022-2025. While the facility has corrected each identified deficiency, the recurring problems with resident assessment, care planning, and safety suggest persistent challenges in core areas of nursing home operations.

Aug 28, 2025Routine
6
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 24, 2025Complaint
3
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

May 8, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 29, 2024Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 14, 2023Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Apr 11, 2022Routine
24
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0751Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bridgeport Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

121 facilities nationwide

Chain avg rating: 2.8/5 · Rank 34 of 121

Ownership & Management

Owners

Second Option Op Co LLC

Owner · Organization

100%

Key personnel

Romeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorRoyce Management Co., LLCManagerBell, RebeccaManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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