Rest Haven Nursing Home
Strong Medicare quality ratings; families often praise historically perceived as a top-tier facility. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While some older reviews speak highly of the facility, the most recent and detailed feedback indicates serious concerns regarding staff attentiveness and food quality. We strongly recommend scheduling an unannounced tour during a weekend or evening to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
9 reviews on Google“Rest Haven Nursing Home receives highly polarized feedback, with older reviews offering generic praise while recent reports highlight significant operational failures. Families should be aware of specific complaints regarding poor food quality, inconsistent staff performance, and neglectful physical therapy services.”
Quality Themes
Tap a score for detailsStrengths
- Historically perceived as a top-tier facility
- Some staff members demonstrate genuine effort
- Stately building architecture
Concerns
- Poor quality and non-nutritious food
- Staff negligence and lack of professionalism
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the smaller size of your facility with 23 residents, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I noticed the staffing rating is lower than other areas; could you walk me through your current staffing plan and how you ensure coverage for all residents' needs?
- 3We understand that nutrition is vital for our loved one's health; could you describe your current dining program and how you incorporate resident feedback to improve meal quality?
- 4What specific protocols do you have in place for medication management to ensure accuracy and safety for all residents?
- 5With your beautiful, historic building, how do you balance maintaining the facility's character while ensuring it remains fully equipped for modern medical care and safety?
- 6Could you share how your team handles medical emergencies or urgent health changes, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“At one time this may have been a great facility. My mother was here and there was constant problems. Don't get me wrong there was some staff there that tried to do their job but the majority of them did not do their jobs.”
“The food was terrible; it did not even look like it was editable and would not follow a reasonable diet recommendations (Over processed and carb loaded) Physical therapy would not do their jobs but constantly on their phones instead of working.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
8
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rest Haven has a mixed inspection record with 9 deficiencies across 3 surveys, all corrected by the facility. Fire safety issues are the primary concern, appearing in both 2022 and 2024 inspections involving sprinkler systems, fire alarms, and cooking facilities. The facility also had problems with resident assessments and care planning in 2024. While all deficiencies were addressed, the recurring fire safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Jun 20, 2024Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 31, 2022Routine3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 28, 2019Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Rest Haven Nursing Home
for profit
Ownership & Management
Owners
Voiers-Akers, Deborah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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