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Nursing HomeMedicaid Top Rated

River Run Healthcare of Portsmouth

Strong Medicare quality ratings; families often praise staff described as kind and respectful by some families. Still worth an in-person visit.

1319 Spring Street, 4th Ward · Portsmouth, OH 4566225 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 8 Google reviews

5
4
3
2
1
River Run Healthcare of Portsmouth Nursing Home in Portsmouth, OH — Street View
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What this means for your family

Given the recent reports of severe neglect and hygiene failures, we strongly advise families to conduct unannounced visits and closely monitor the condition of their loved ones. While some families have had positive experiences, the inconsistency in basic medical care and cleanliness poses a significant risk that should be thoroughly investigated before admission.

Google Reviews

Google Reviews

8 reviews on Google
River Run Healthcare of Portsmouth receives highly polarized feedback, with recent reports highlighting severe concerns regarding hygiene, medication safety, and basic patient care. While some families have praised the staff for treating residents with kindness and respect, others have reported critical failures in wound care and physical neglect.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Staff described as kind and respectful by some families
  • Generally perceived as fair and pleasant by select visitors

Concerns

  • Poor hygiene and neglect of basic physical needs (mentioned by 2 reviewers)
  • Inadequate medical and wound care management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)1.02018(1)1.02019(1)3.02022(2)4.02024(1)1.02025(1)5.02026(1)

Distribution · 8 analyzed

5
3
4
1
3
0
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, how does your team ensure that residents receive consistent support with daily hygiene and personal care needs?
  • 2Could you walk me through your specific protocols for wound care management and how you ensure these treatments are tracked and performed consistently?
  • 3With a smaller resident capacity of 25, how do you foster a sense of community and what does a typical daily activity schedule look like for someone with my loved one's interests?
  • 4I noticed some concerns regarding communication; what is your standard process for keeping families updated on changes in a resident's health or daily well-being?
  • 5How do you oversee the medication administration process to ensure that every resident receives the correct dosage and treatment on time, every time?
  • 6Since some visitors have noted that the facility can feel pleasant, what steps are you currently taking to improve the overall cleanliness and maintenance of the living areas?

Personalized based on this facility's data


Key Review Excerpts

They have went months without moving my father out of his bed. I have found medication on the floor twice! Saturday I came to find my father completely saturated in urine up to his neck!!

Long-term resident's family · 2025☆☆☆☆

The staff really treats them like family. My family and my grandmother were worried about her going to a nursing home but I feel she has been taken care of with kindness and respect

Grandchild of resident · 2022★★★★★

They are not good because my husband was there to get help and they can't even do there darn job one of the ladies that work there made him go to the hospital because she couldn't even change his wounds so he go sick

Spouse of resident · 2022☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility59.2%
Worse than Avg
Here
59.2%
US
19.5%
OH
25.4%
Scioto
35.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility47.6%
Worse than Avg
Here
47.6%
US
12.1%
OH
28.2%
Scioto
33.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
19.4%
OH
21.6%
Scioto
16.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
15.5%
OH
9.4%
Scioto
8.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
14.4%
OH
5.8%
Scioto
6.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.8%
Mixed vs Avgs
Here
8.8%
US
15.3%
OH
6.9%
Scioto
7.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.2%
Worse than Avg
Here
41.2%
US
81.8%
OH
78.4%
Scioto
87.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Scioto
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (10.1)
1 complaint-triggered
Clean record — no deficiencies

River Run Healthcare has concerning recurring issues across fire safety systems, medication management, and care planning that have persisted across multiple surveys from 2020 to 2025. The facility shows a pattern of deficiencies in fire alarm maintenance, sprinkler systems, medication error rates, and resident assessments, with one complaint from a family resulting in cited environmental safety violations, though all issues show correction dates.

Feb 20, 2025Routine
4
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Aug 27, 2023Complaint
1
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 16, 2022Routine
17
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Feb 13, 2020Routine
25
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

River Run Healthcare of Portsmouth

Organization Type

for profit

Chain Affiliation

Chain Name

Hillstone Healthcare

Chain Size

12 facilities nationwide

Chain avg rating: 3.1/5 · Rank 2 of 14 (Best)

Ownership & Management

Key personnel

Berryman, WhitneyW-2 Managing EmployeeBergsten, PaulOfficer / DirectorDapore, MatthewOfficer / DirectorBergsten, PaulOfficer / DirectorDapore, MatthewOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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