Strong Medicare quality ratings; public reviewers often praise individual staff members praised for kindness. Still worth an in-person visit.
based on 21 Google reviews

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No Medicare penalties on record · 3 findings in latest survey
Portsmouth Health and Rehab has a strong overall Medicare rating. Public reviewers frequently mention: individual staff members praised for kindness and clean, well-lit facility environment. Review the component ratings and current source records before deciding.
Portsmouth Health and Rehabilitation receives highly polarized feedback, with significant concerns regarding communication, patient neglect, and staffing shortages. While some visitors praise individual staff members for their kindness, many families report extreme difficulty reaching the facility by phone and serious lapses in basic patient care, such as hydration and medical appointment coordination.
Quality Themes
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Concerns
Rating Trends
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Distribution · 24 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“You try to call 3rd floor nursing station and all they do is hang up on you. They also " lost" his Ozempic, was told a nurse was coming out to talk to us about it, never happened.”
“Her water and table was so far away and she was so weak that she couldn't get the cup. Her lips were so dry they looked like they were coming off.”
“The staff greeted me like we had know each other a long time. The building had great lighting which allowed me by to see how clean the place was.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Portsmouth Health and Rehab has a concerning pattern of recurring deficiencies across multiple areas, with families filing at least one formal complaint that triggered an investigation into reporting of suspected abuse or neglect. The facility has struggled most with fire safety systems, infection control, and care planning, with some issues persisting across multiple surveys from 2022 through 2025. While all violations show correction dates, the repeated nature of problems in critical safety areas warrants careful consideration during any visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Portsmouth Health and Rehab
for profit
Simcha Hyman & Naftali Zanziper
79 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 94 (Highest rating)
Owners
Flyer 6 Operations Holdings LLC
Owner · Organization
Acm Ashem Holdings, LLC
Owner (parent company) · Organization
Flyer 6 Holdings LLC
Owner (parent company) · Organization
Ftk Flyer Oh, LLC
Owner (parent company) · Organization
Zanziper Family Trust
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
21 reviews from families & visitors
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