Portsmouth Health and Rehab
Strong Medicare quality ratings; families often praise individual staff members praised for kindness. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
This facility has significant, recurring issues with communication and basic patient care responsiveness that families should take very seriously. While some individual staff members are clearly dedicated, the systemic difficulty in reaching the facility by phone and the reports of neglected care needs make it a high-risk choice; we strongly recommend visiting in person at unannounced times to verify the level of care.
Google Reviews
Google Reviews
21 reviews on Google“Portsmouth Health and Rehabilitation receives highly polarized feedback, with significant concerns regarding communication, patient neglect, and staffing shortages. While some visitors praise individual staff members for their kindness, many families report extreme difficulty reaching the facility by phone and serious lapses in basic patient care, such as hydration and medical appointment coordination.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members praised for kindness
- Clean, well-lit facility environment
- Welcoming atmosphere for some visitors
Concerns
- Chronic communication issues and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Neglect of basic patient needs like hydration and assistance (mentioned by 3 reviewers)
- Poor coordination of medical appointments and therapy services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given that staffing levels can fluctuate, what is your specific process for ensuring residents receive consistent, timely assistance with hydration and personal care throughout the day?
- 3How does your team manage communication with families regarding medical updates or changes in care, especially if we are having trouble reaching the nursing station by phone?
- 4Could you walk me through how you coordinate outside medical appointments and therapy sessions to ensure residents don't miss their scheduled care?
- 5What does a typical day look like for a resident here, and how do you encourage social engagement among the 95 residents in the facility?
- 6With your high CMS health inspection rating, what specific protocols do you have in place to maintain that standard of care during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“You try to call 3rd floor nursing station and all they do is hang up on you. They also " lost" his Ozempic, was told a nurse was coming out to talk to us about it, never happened.”
“Her water and table was so far away and she was so weak that she couldn't get the cup. Her lips were so dry they looked like they were coming off.”
“The staff greeted me like we had know each other a long time. The building had great lighting which allowed me by to see how clean the place was.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Portsmouth Health and Rehab has a concerning pattern of recurring deficiencies across multiple areas, with families filing at least one formal complaint that triggered an investigation into reporting of suspected abuse or neglect. The facility has struggled most with fire safety systems, infection control, and care planning, with some issues persisting across multiple surveys from 2022 through 2025. While all violations show correction dates, the repeated nature of problems in critical safety areas warrants careful consideration during any visit.
Jul 31, 2025Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 5, 2023Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2022Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Portsmouth Health and Rehab
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 94 (Best)
Ownership & Management
Owners
Flyer 6 Operations Holdings LLC
Owner · Organization
Acm Ashem Holdings, LLC
Owner (parent company) · Organization
Flyer 6 Holdings LLC
Owner (parent company) · Organization
Ftk Flyer Oh, LLC
Owner (parent company) · Organization
Zanziper Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit rehabatportsmouth.com
Medicare data downloads
Original nursing home datasets
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