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Nursing HomeMedicaid

South Shore Nursing and Rehabilitation

Strong Medicare quality ratings; families often praise warm, compassionate nursing staff. Still worth an in-person visit.

405 Sm Roberson Drive, South Shore, KY 4117560 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 80 Google reviews

5
4
3
2
1
South Shore Nursing and Rehabilitation Nursing Home in South Shore, KY — Street View
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What this means for your family

While the facility receives high praise for its rehab outcomes and administrative leadership, the reports of medication management failures and understaffing are significant red flags. We strongly recommend visiting during off-hours or weekends to observe staffing levels and asking for a detailed plan on how they ensure medication adherence for residents.

Google Reviews

Google Reviews

80 reviews on Google
South Shore Nursing and Rehabilitation receives an overwhelming number of five-star reviews, many of which appear to be solicited or written by staff members. While some families praise the facility for its cleanliness and compassionate care, critical reviews highlight serious concerns regarding understaffing, poor hygiene, and failures in medication management.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Warm, compassionate nursing staff
  • Clean and well-maintained facility
  • Responsive administrative leadership
  • Strong rehab therapy outcomes

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 2 reviewers)
  • Inconsistent medication management and missed doses (mentioned by 2 reviewers)
  • Poor hygiene and facility maintenance issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)4.02018(1)3.72022(3)5.02023(60)3.92024(7)5.02025(5)1.02026(4)

Distribution · 81 analyzed

5
73
4
1
3
0
2
0
1
7
46 reviews posted between Sep 12, 2023Sep 22, 2023 · 46 were 5-star
20 reviews posted between Sep 18, 2023Sep 22, 2023 · 20 were 5-star
13 reviews posted between Oct 11, 2023Oct 11, 2023 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to make daily improvements to the care experience?
  • 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure that call lights are answered promptly and residents aren't left waiting?
  • 3I understand that medication management is a critical priority; could you walk me through your double-check process to ensure every dose is administered exactly as prescribed?
  • 4With the facility being a smaller community of 60 residents, how do you ensure that the high standards of cleanliness and hygiene are maintained consistently throughout the day?
  • 5What does a typical afternoon look like for residents here, and how do you encourage social engagement among those who might be hesitant to leave their rooms?
  • 6In the event of a sudden medical change or emergency, what is your communication process for keeping family members informed in real-time?

Personalized based on this facility's data


Key Review Excerpts

The amount of love shown to the residents at this facility surpasses all I have seen. The place is always clean, residents well kept and always smiling.

Family member · 2024★★★★★

This nursing home is understaffed, staff is not trained. When I have visited, there has been nurses sitting at the nurses station on their phones while residents lights and alarms going off.

Visitor · 2024☆☆☆☆

He has ran out of medicine he absolutely needs & has had to go sometimes 3-4 days without it.

Friend of resident · 2024☆☆☆☆
Source: 80 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility41.5%
Worse than Avg
Here
41.5%
US
12.1%
KY
16.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.5%
KY
29.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.3%
KY
15.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
14.4%
KY
14.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
15.5%
KY
16.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
KY
96.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Worse than Avg
Here
79.3%
US
79.8%
KY
83.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
KY
1.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.6%
Mixed vs Avgs
Here
82.6%
US
81.8%
KY
83.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Near state avg (3.4)

South Shore Nursing and Rehabilitation shows a mixed pattern with 23 deficiencies across three surveys, with no complaint-triggered issues indicating families haven't filed federal reports. The facility has recurring problems with fire safety systems, resident care planning, and general safety measures. Most concerning is that fire safety issues have persisted across multiple surveys, though all deficiencies show correction dates, suggesting the facility addresses problems when identified.

Jul 31, 2025Routine
10
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0774Potential for harm · IsolatedCorrected

Administration Deficiencies

Help the resident with transportation to and from laboratory services outside of the facility.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Nov 10, 2021Routine
5
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Feb 21, 2019Routine
8
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Shore Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

David Marx

Chain Size

10 facilities nationwide

Chain avg rating: 2.4/5 · Rank 4 of 10

Ownership & Management

Owners

South Shore Nursing and Rehabilitation Holdings LLC

Owner · Organization

100%

Key personnel

Pruitt, PaulManaging Control - Governing Body405 Sm Roberson Dr Snf Realty LLCManagerBluegrass Consulting Group LLCManagerAlexander, JamesManagerChamberlain, MargaretManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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