South Shore Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise warm, compassionate nursing staff. Still worth an in-person visit.
based on 80 Google reviews

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What this means for your family
While the facility receives high praise for its rehab outcomes and administrative leadership, the reports of medication management failures and understaffing are significant red flags. We strongly recommend visiting during off-hours or weekends to observe staffing levels and asking for a detailed plan on how they ensure medication adherence for residents.
Google Reviews
Google Reviews
80 reviews on Google“South Shore Nursing and Rehabilitation receives an overwhelming number of five-star reviews, many of which appear to be solicited or written by staff members. While some families praise the facility for its cleanliness and compassionate care, critical reviews highlight serious concerns regarding understaffing, poor hygiene, and failures in medication management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing staff
- Clean and well-maintained facility
- Responsive administrative leadership
- Strong rehab therapy outcomes
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 2 reviewers)
- Inconsistent medication management and missed doses (mentioned by 2 reviewers)
- Poor hygiene and facility maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to make daily improvements to the care experience?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure that call lights are answered promptly and residents aren't left waiting?
- 3I understand that medication management is a critical priority; could you walk me through your double-check process to ensure every dose is administered exactly as prescribed?
- 4With the facility being a smaller community of 60 residents, how do you ensure that the high standards of cleanliness and hygiene are maintained consistently throughout the day?
- 5What does a typical afternoon look like for residents here, and how do you encourage social engagement among those who might be hesitant to leave their rooms?
- 6In the event of a sudden medical change or emergency, what is your communication process for keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The amount of love shown to the residents at this facility surpasses all I have seen. The place is always clean, residents well kept and always smiling.”
“This nursing home is understaffed, staff is not trained. When I have visited, there has been nurses sitting at the nurses station on their phones while residents lights and alarms going off.”
“He has ran out of medicine he absolutely needs & has had to go sometimes 3-4 days without it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Shore Nursing and Rehabilitation shows a mixed pattern with 23 deficiencies across three surveys, with no complaint-triggered issues indicating families haven't filed federal reports. The facility has recurring problems with fire safety systems, resident care planning, and general safety measures. Most concerning is that fire safety issues have persisted across multiple surveys, though all deficiencies show correction dates, suggesting the facility addresses problems when identified.
Jul 31, 2025Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 10, 2021Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 21, 2019Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
South Shore Nursing and Rehabilitation
for profit
Chain Affiliation
David Marx
10 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 10
Ownership & Management
Owners
South Shore Nursing and Rehabilitation Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit southshorenr.com
Medicare data downloads
Original nursing home datasets
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