Highland Springs Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 13.0)
- High RN turnover (56%)
Below average in CA · Critically understaffed (RN) · $76,615 in fines
What this means for your family
This facility shows exceptional skill in wound care and maintains a very clean environment. However, you must exercise extreme caution and verify staffing levels and medical oversight, as there are documented reports of serious neglect and failure to respond to medical emergencies.
Google Reviews
Google Reviews
21 reviews on Google“Families may find high-quality clinical care and a professional staff, particularly for wound management and rehabilitation. However, there are extremely serious allegations regarding neglect, lack of medical oversight, and failure to manage infectious diseases like C-diff.”
Quality Themes
Tap a score for detailsStrengths
- Professional and compassionate nursing staff
- Effective wound care and pressure sore management
- Clean and well-maintained facility
- Respectful and knowledgeable rehabilitation team
Concerns
- Allegations of medical neglect and failure to provide timely doctor visits (mentioned by 2 reviewers)
- Inadequate monitoring of infectious diseases or skin conditions (mentioned by 2 reviewers)
- Poor communication regarding resident health and records (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the professionalism of your nursing and rehab teams; how do you ensure that level of care remains consistent across all shifts?
- 2How do you handle communication with families to ensure we are always kept up-to-date on any changes in our loved one's health or medical records?
- 3With the focus on wound care being a strength here, what specific protocols are in place to monitor and prevent skin conditions or pressure sores?
- 4How quickly are physicians or specialists brought in when a resident needs a medical evaluation or a change in their treatment plan?
- 5What kind of daily activities or social programs do you have available to keep residents engaged and active within the community?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“They took my mom who had stage 4 pressure sores, from the hospital, down to presenting as a 2. I recommend them.”
“The Director, Director of Nursing, Nurses, Social Workers and other supportive staff members where the Professional, Caring, Attentive, and Compassionate.”
“They let my mom rot ignored her, failed to communicate and now she’s gone. We got her records and wow what a work of fiction. Medicare is investigating!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Springs Care Center has a concerning pattern with 17 complaint-triggered deficiencies from families reporting problems. The facility shows recurring issues with accident prevention and safety hazards, medication management and pharmacy services, and food service and nutrition. Most problematic are repeated deficiencies in the same areas - accident hazards appear in multiple complaint reports, and medication errors have persisted across surveys, suggesting ongoing safety challenges despite corrections.
Aug 29, 2025Routine18
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Jul 22, 2025Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 22, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 29, 2025
$32,312
Fine
Nov 14, 2024
$21,739
Fine
Oct 2, 2024
$23,140
Payment Denial
Jul 17, 2023
51-day denial
Ownership & Operations
Who Operates This Facility
Highland Springs Care Center
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 22 of 38
Ownership & Management
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Devorah Danziger Group a Business Assets Trust
Owner · Organization
Elka Kaplan Group a Business Assets Trust
Owner · Organization
Esther Hoff Group a Business Assets Trust
Owner · Organization
Mordechai Notis Group a Business Assets Trust
Owner · Organization
Rachel Notis Group a Business Assets Trust
Owner · Organization
Sarah Dunner Group a Business Assets Trust
Owner · Organization
Yehoshua Notis Group a Business Assets Trust
Owner · Organization
Yisroel Notis Group a Business Assets Trust
Owner · Organization
Lehmann, Libby
Owner (parent company)
Notis, Shmuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit highlandspringscare.com
Medicare data downloads
Original nursing home datasets
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