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Nursing HomeMedicaid Investigative

Sunrise Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3476 W. Wilson St., Banning, CA 9222064 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 10 Google reviews

5
4
3
2
1
Sunrise Post Acute Nursing Home in Banning, CA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 13.0)

Below average in CA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Below chain average · $76,434 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers strong rehabilitation services and a very kind, attentive nursing staff that is excellent for post-surgery recovery. However, you must investigate their patient supervision protocols and management's transparency, as there is a documented, severe incident of a resident wandering off-site.

Google Reviews

Google Reviews

10 reviews on Google
Families can expect a friendly and attentive staff that excels in physical and occupational therapy and dementia-friendly care. However, there are serious, critical concerns regarding patient safety and management accountability, specifically regarding a severe incident of a resident wandering off-site.

Quality Themes

Tap a score for details
Food3.0Staff9.0CleanN/AActivities10.0MedsN/AMemory8.0Comms2.0ValueN/A

Strengths

  • Attentive and friendly nursing staff
  • Effective physical and occupational therapy
  • Engaging activities staff
  • Clean and welcoming environment

Concerns

  • Severe patient safety issue involving a resident wandering off-site
  • Unethical admission practices/unsolicited hospital solicitation

Rating Trends

Tap a year to see what changed

2343.72024(3)4.32025(6)1.02026(2)

Distribution · 11 analyzed

5
6
4
1
3
0
2
1
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how friendly and attentive the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
  • 2What specific protocols are in place to ensure residents stay safe and secure within the facility at all times?
  • 3Could you tell me more about the daily activity calendar and how the staff keeps residents engaged with social events?
  • 4How does the facility handle communication with families regarding changes in a resident's health or daily well-being?
  • 5What are the dining options like, and how do you ensure mealtime is a high-quality experience for everyone?
  • 6How is the physical and occupational therapy integrated into the residents' daily routines to help them stay active?

Personalized based on this facility's data


Key Review Excerpts

My grandma has been here for a month and so far we are pleased with the care he’s receiving. They are very attentive. I love watching the activities staff engage with the patients.

Memory care family member · 2025★★★★★

After a few days of our mother being there we were very happy with all the staff, starting from the administration office to the housekeeping, Doctor, nurses, CNA’s and physical therapists.

Post-stroke patient's family · 2025★★★★

I was a patient here for Physical and Occupational therapy. Also recieved wonderful treatment for my surgical site. I'd like to say the CNA's are very helpful and friendly.

Rehab patient · 2025★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
34%
Registered nurses for medical care
Total Nursing
3.93hrs
96%
All nurses + aides combined
Staff Turnover
20%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
19.4%
CA
10.7%
Riverside
9.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
15.3%
CA
10.5%
Riverside
8.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.4%
CA
11.6%
Riverside
10.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
19.5%
CA
13.7%
Riverside
15.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
14.4%
CA
10.4%
Riverside
8.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Riverside
99.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Riverside
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Riverside
94.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
CA
1.5%
Riverside
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Above state avg (15.4)
20 complaint-triggered
$76,434 in fines

Sunrise Post Acute shows concerning patterns with families filing 20 complaints over 16 surveys, including recent issues with abuse prevention and reporting that remain uncorrected. The facility has recurring problems with medication management, resident rights violations, and food safety across multiple years. While most deficiencies show correction dates, the persistent nature of complaints about resident treatment and rights suggests ongoing care quality concerns families should carefully investigate before placement.

Sep 11, 2025Routine
22
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 14, 2025Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 2, 2025Complaint
3
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 20, 2024Complaint
1
0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Oct 7, 2024Complaint
1
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Aug 8, 2024Routine
14
0584Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

May 14, 2025

$62,810

Fine

Aug 8, 2024

$13,624

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunrise Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 212 of 260

Ownership & Management

Key personnel

Sitanggang, NovieW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorMitchell, JohnOfficer / DirectorMurray, JasonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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