Vista Real Post Acute
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing compassionate, person-centered care, especially for those with dementia. However, you should investigate their security protocols and supervision of residents outdoors, as there have been serious allegations regarding patient safety and wandering.
Google Reviews
Google Reviews
33 reviews on Google“Families seeking rehabilitation or short-term care will find a highly compassionate nursing staff that treats residents with dignity and respect. While the facility is praised for its cleanliness and attentive care for dementia and Alzheimer's patients, there are serious concerns regarding security and a specific, highly critical report of a medical emergency involving a resident left outdoors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Excellent physical therapy and rehab services
- Respectful care for dementia and Alzheimer's patients
Concerns
- Security and patient wandering risks
- Food quality and variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
The owner relies heavily on a repetitive template that denies the reviewer's identity and claims no record of their visit. When reviews contain text, the responses shift slightly but remain largely formulaic and focused on directing the user to a specific administrator.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all shifts?
- 2With your excellent reputation for physical therapy and rehab, could you walk me through how a resident's personalized therapy plan is coordinated with their daily nursing care?
- 3What specific safety measures and monitoring protocols are in place to prevent wandering and ensure resident security?
- 4Could you tell me a bit about the dining experience, specifically regarding how much variety there is in the daily menus and how much input residents have on food choices?
- 5In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and coordinating care?
- 6What kind of daily activities or social engagement programs are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff here treats my mother with the utmost respect and compassion, making her feel truly cherished.”
“The facility is very clean which is a big plus for me. The staff was so friendly and accommodating it was a good feeling.”
“The office personnel has been very helpful with insurance. PT has been great with her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vista Real Post Acute has concerning patterns of recurring safety and care issues, with families filing 10 complaints that led to deficiencies including recent abuse protection failures. The facility repeatedly struggles with fire safety systems, accident prevention, nutrition services, and infection control across multiple surveys from 2022 to 2024. While all violations show correction dates, the persistent recurrence of similar problems in emergency preparedness, resident safety, and dietary operations suggests ongoing operational challenges that families should carefully consider.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2025Routine14
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 17, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Payment Denial
Dec 16, 2024
7-day denial
Ownership & Operations
Who Operates This Facility
Vista Real Post Acute
for profit
Chain Affiliation
Charis Trust Dtd 12/22/16
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit vistarealpa.com
Medicare data downloads
Original nursing home datasets
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