The Lakes
Families consistently rate this highly — reviewers highlight compassionate and professional caregiving staff. Schedule a visit to confirm the fit.
based on 98 Google reviews
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What this means for your family
The facility has a long-standing reputation for excellent, compassionate caregiving, especially in memory care. However, recent reviews raise serious alarms regarding facility maintenance (mold) and security. Families should prioritize touring the building to inspect for any signs of neglect and ask specifically about their protocols for room security and theft prevention.
Google Reviews
Google Reviews
98 reviews on Google“Families generally praise the facility for its warm, caring staff and the sense of community, particularly within the memory care unit. However, there are serious allegations regarding maintenance neglect, such as mold and leaks, as well as specific concerns regarding security and theft. While many residents thrive, some family members have reported issues with communication and cleanliness following medical incidents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional caregiving staff
- Welcoming and friendly community atmosphere
- High-quality memory care improvements
- Clean and well-organized environment
Concerns
- Maintenance neglect and facility deterioration
- Security and unauthorized access to resident rooms (mentioned by 2 reviewers)
- Inconsistent cleanliness after medical incidents
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses that use interchangeable phrases to acknowledge ratings. While they attempt to personalize by using the reviewer's name, the core content of the messages is often a copy-paste of the same mission-driven language.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to community feedback; how does that communication loop help improve the resident experience here?
- 2We are very impressed by the recent improvements made to the memory care wing; could you tell us more about the specific upgrades and how they support residents?
- 3What are some of the favorite daily activities or social outings that help create the friendly community atmosphere mentioned by many families?
- 4In the event of a medical incident or an unexpected health change, what are your specific protocols for ensuring the room is cleaned and sanitized immediately?
- 5How do you manage building security and monitor access to resident rooms to ensure everyone feels safe and private in their own space?
- 6With a community of this size, how do you ensure that routine maintenance and facility upkeep stay ahead of any potential repairs?
Personalized based on this facility's data
Key Review Excerpts
“Under the current Memory Care Director, Amanda McElwain, we can actually feel the improvements she has made to the unit in the atmosphere, staff, activities and overall calmness of the facility, which is so important with dementia and Alzheimer's.”
“My mom lived here for over two years until she recently passed away at 91 years of age. I can't put into words how thankful I am for the wonderful staff at The Lakes. Mom was happy from day 1 and that never changed.”
“This place is full of mold in the walls and carpets from a ceiling leak that they ignored for weeks and just painted and dried the carpets not a healthy place it once was”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 10, 2026OtherClean
FACILITY EVALUATION REPORT
Jan 22, 2026InspectionClean
The facility underwent a required annual inspection conducted by the Licensing Program Analysts. The inspection covered physical plant, food service, and record review, with positive findings noted in all areas. Overall, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.
Dec 9, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 25, 2025OtherClean
The unannounced visit was conducted to perform a Health and Safety check, and deficiencies were cited based on observation, record review, and interviews. The primary finding relates to staff failure to submit required special incident reports when residents refuse medication. Corrective action is required to ensure staff are properly trained on reporting procedures.
Nov 13, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Oct 20, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 21, 2025ComplaintClean
This report details a complaint investigation regarding the allegation that staff did not keep the facility free of insects. The investigation found no evidence of flies in the dining areas during observations and interviews with staff and residents. Consequently, the allegation was deemed Unsubstantiated.
Aug 6, 2025ComplaintClean
This report details a complaint investigation conducted on 08/06/2025 regarding allegations of pests and vehicle disrepair. The investigation found no evidence to corroborate the allegations, resulting in all cited issues being deemed unsubstantiated.
Ownership & Operations
Who Operates This Facility
Lakes Senior Living, LLC, the
MATSUSHITA, LORI
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit thelakesatbanning.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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