Westhills Villa Gardens
Reviewer concerns include severe medical neglect and wound care failures (mentioned by 2 reviewers) — investigate before committing.
based on 29 Google reviews
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What this means for your family
This facility is currently facing critical allegations regarding medical neglect, medication errors, and poor hygiene. While some older reviews mention professional staff, the most recent experiences are deeply concerning; families should prioritize investigating their wound care protocols and medication administration accuracy before placement.
Google Reviews
Google Reviews
29 reviews on Google“Families should exercise extreme caution, as recent reviews describe severe allegations of medical neglect, medication errors, and physical mistreatment. While some long-term residents and past patients have praised the staff's professionalism, the most recent feedback highlights critical failures in basic hygiene, wound care, and communication.”
Quality Themes
Tap a score for detailsStrengths
- Occasional reports of professional nursing staff
- Kindness from certain staff members during rehab
- Historical reputation for decent care
Concerns
- Severe medical neglect and wound care failures (mentioned by 2 reviewers)
- Inadequate hygiene and cleanliness of residents (mentioned by 2 reviewers)
- Poor medication management and administration (mentioned by 2 reviewers)
- Unprofessional or unkind staff behavior (mentioned by 3 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Could you walk me through your specific protocols for medication administration and how you ensure accuracy for every resident?
- 2What steps are currently in place to maintain high standards of cleanliness and personal hygiene for the residents in their living spaces?
- 3How would you describe the current dining experience, specifically regarding the variety of the menu and how dietary restrictions are managed?
- 4Can you tell me more about how the nursing staff coordinates care, especially when it comes to monitoring wound care or specialized medical needs?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
- 6I noticed the management team occasionally responds to feedback; how does the facility use resident or family input to improve day-to-day operations?
Personalized based on this facility's data
Key Review Excerpts
“My mother was mistreated and she died there. These employees are evil. It goes all the way up to head management. My mother had open wounds that were bleeding and no one told me anything.”
“The care was horrendous at this place. I was having to empty my and my own commode with a broken leg. The food is absolutely atrocious.”
“Cherry Valley Health Care took great care of my elderly mother who had a fall and whenever I've called I've been met with kindness and professionalism.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 23, 2026InspectionClean
FACILITY EVALUATION REPORT
Apr 8, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 19, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 16, 2025ComplaintClean
This report details two separate complaint investigations conducted on 12/11/2025. For the first complaint, allegations regarding staff qualifications and resident assessment were found to be Unsubstantiated. For the second complaint, the allegation regarding staff preventing family visits was found to be Unfounded. Therefore, no deficiencies were cited in this report.
Jul 14, 2025OtherClean
The inspection was a Case Management visit initiated due to a complaint. The primary finding relates to recordkeeping, specifically the failure to retain former resident records for the minimum required period of three years. This deficiency is classified as Type B, indicating a potential risk that requires correction.
Jun 19, 2025ComplaintClean
This report details a complaint investigation conducted following allegations of resident assault and staff yelling. Based on interviews and observations, the Licensing Program Analyst found that the allegations were unsubstantiated. No deficiencies were cited in this report.
May 29, 2025ComplaintClean
This report details a complaint investigation conducted regarding allegations of staff causing injuries, leaving residents soiled, and lack of activities. Based on observations and interviews, all allegations were deemed unsubstantiated.
Apr 4, 2025InspectionClean
The facility underwent a required annual inspection conducted by the Licensing Program Analyst. The inspection covered physical plant, food service, and care/supervision areas. No deficiencies were cited, and the report notes that the facility was found to be in compliance with Title 22, Division 6, of the California Code of Regulations.
Ownership & Operations
Who Operates This Facility
All Health Group of Companies INC.
THELMA MONTEBON
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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