Sundance Creek Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
Watch Sundance Creek Post Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 13.0)
- High RN turnover (56%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in PACS GROUP chain · No penalties on record
What this means for your family
While many families report excellent rehabilitation and professional therapy, there is a deeply concerning pattern of reports regarding hygiene neglect and medication errors. If you choose this facility, you must implement a rigorous daily check-in routine to personally verify that your loved one is clean and receiving all prescribed medications.
Google Reviews
Google Reviews
44 reviews on Google“Families considering Sundance Creek Post Acute will find a deeply polarized landscape of experiences. While many reviewers praise the facility for its professional therapy team and clean environment, a significant number of recent reviews report severe issues regarding patient neglect, hygiene, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Professional and warm nursing staff
- Strong communication with family members
Concerns
- Patient neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
- Medication administration errors or delays (mentioned by 3 reviewers)
- Unpleasant facility odors (urine/ammonia) (mentioned by 2 reviewers)
- Inconsistent or mediocre physical therapy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical and occupational therapy programs; how do you tailor these sessions to meet an individual's specific recovery goals?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 3How does your team approach daily hygiene and incontinence care to ensure every resident feels clean, comfortable, and dignified?
- 4With the facility being so well-maintained, what are your regular procedures for ensuring all common areas and resident rooms remain fresh and odor-free?
- 5How do you ensure consistent communication between the nursing staff and family members regarding any changes in a resident's condition?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My mother was admitted at this facility on May 14th at 10pm and Dissatisfied would be an understatement. They left my mom in her feces and urine for hours and did not administer medication on time”
“The therapy team was outstanding, encouraging, knowledgeable, and instrumental in the recovery process.”
“It didn’t smell like old mop water or cafeteria food gone bad, it actually smelled clean and fresh, like folks actually care about this place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant concerns with 84 deficiencies across 23 surveys, including 29 complaint-triggered violations where families filed reports about problems. The most recurring issues involve resident rights violations, medication management problems, and dietary/nutrition deficiencies. Particularly troubling are recent uncorrected violations from 2026 regarding failure to notify families of incidents and protect residents from abuse, suggesting serious ongoing problems that persist despite repeated citations.
Jan 21, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 24, 2025Routine12
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Aug 12, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 8, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Sundance Creek Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 239 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit sundancecreekpa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Westhills Villa Gardens
< 1 miAssisted Living · Banning, CA
Vista Real Post Acute
< 1 miNursing Home · Beaumont, CA
The Lakes
< 1 miAssisted Living · Banning, CA
Sunrise Post Acute
1.5 miNursing Home · Banning, CA
Westfield Villa Gardens
1.7 miAssisted Living · Banning, CA
Highland Springs Care Center
2.0 miNursing Home · Beaumont, CA