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Nursing HomeMedicaid

Oak Glen Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9246 Avenida Miravilla, Cherry Valley, CA 9222359 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 47 Google reviews

5
4
3
2
1
Oak Glen Post Acute Nursing Home in Cherry Valley, CA — Street View
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What this means for your family

This facility is an excellent choice for rehabilitation, particularly for post-surgical recovery, due to their highly-rated physical therapy team. While the administration is exceptionally communicative, you should monitor nursing response times and verify that staffing levels are adequate for your loved one's specific needs.

Google Reviews

Google Reviews

47 reviews on Google
Families considering Oak Glen Post Acute can expect highly compassionate nursing and physical therapy teams, with many reviewers specifically praising the rehabilitation outcomes for hip and shoulder surgeries. While the facility is frequently lauded for its cleanliness and communicative administration, some concerns exist regarding nursing workload and occasional inconsistencies in food quality.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities10.0MedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Highly skilled physical therapy team
  • Clean and well-maintained environment
  • Strong communication from administration
  • Engaging activities and social programs

Concerns

  • Nursing staff workload and potential understaffing (mentioned by 2 reviewers)
  • Inconsistent food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(17)5.02025(21)4.52026(12)

Distribution · 50 analyzed

5
46
4
1
3
1
2
0
1
2
13 reviews posted between Nov 6, 2024Nov 9, 2024 · 13 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy team; could you tell me more about how they work with residents to maintain their mobility?
  • 2With the high praise for your social programs, what kind of daily activities or group outings do residents typically participate in?
  • 3Since your administration is known for strong communication, how will you keep our family updated on any changes in our loved one's health?
  • 4We want to ensure our loved one is well-attended to; what steps are being taken to support the nursing team during busy shifts?
  • 5How does the facility manage medical emergencies or sudden changes in health during the overnight hours?
  • 6We noticed the facility is very well-maintained; how often are the dining areas and resident rooms deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

Ray, the Physical Therapist and his team made my husband stronger and soon was able to walk without the aid of a walker. A big thank you!

Long-term resident's family · 2026★★★★★

The team at Oak Glen Post Acute was incredible. They held a room for us while we worked through the referrals, stayed in constant contact during her surgery, and made sure she got

Rehab patient's family · 2025★★★★★

The nurse on duty had thrown my mother's clothing into a pile on the bed, which was completely unprofessional and disrespectful.

Long-term resident's family · 2024☆☆☆☆
Source: 47 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
4.27hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.4%
CA
11.6%
Riverside
10.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.3%
CA
10.5%
Riverside
8.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Riverside
99.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.4%
Worse than Avg
Here
14.4%
US
14.4%
CA
10.4%
Riverside
8.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.2%
Mixed vs Avgs
Here
13.2%
US
19.4%
CA
10.7%
Riverside
9.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Riverside
97.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
81.8%
CA
94.2%
Riverside
94.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.3%
Mixed vs Avgs
Here
91.3%
US
79.7%
CA
93.2%
Riverside
92.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Riverside
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (15.4)
5 complaint-triggered

This facility has faced multiple complaint-triggered investigations including one serious abuse protection violation in March 2024, indicating families have filed concerning reports. The most recurring issues involve nutrition and dietary problems (appearing across multiple years), infection control lapses, and medication management deficiencies. While all violations show correction dates, the pattern of repeated problems in nutrition services and the recent high-severity abuse finding warrant careful consideration during any visit.

Aug 15, 2025Complaint
1
0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 22, 2025Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

Dec 9, 2024Complaint
1
0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Sep 4, 2024Complaint
1
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jul 30, 2024Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 12, 2024Routine
21
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Federal Penalties

Payment Denial

Jan 22, 2024

11-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oak Glen Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 104 of 260

Ownership & Management

Key personnel

Mamora, Togar RmW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorMitchell, JohnOfficer / DirectorMurray, JasonOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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