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Nursing HomeMedicaid

Highland Care Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.

91 31 175th Street, Jamaica · Jamaica, NY 11432320 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 395 Google reviews

5
4
3
2
1
Highland Care Center Nursing Home in Jamaica, NY — Street View
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What this means for your family

Highland Care Center offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, given the recurring and serious reports of medical neglect and poor communication, families should conduct unannounced visits and maintain constant, direct involvement in their loved one's medical care and wound management.

Google Reviews

Google Reviews

395 reviews on Google
Highland Care Center receives polarized feedback, with many families praising the facility for its clean environment, attentive rehabilitation staff, and professional nursing care. However, a significant number of reviewers report serious concerns regarding medical neglect, poor communication, and inconsistent quality of care, particularly regarding wound management and responsiveness to patient needs. Families should carefully weigh the positive experiences in rehab against the critical reports of neglect.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities8.0Meds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy programs
  • Clean, well-maintained, and secure facility
  • Welcoming and professional front-desk and administrative staff
  • Responsive social work team

Concerns

  • Serious medical neglect and poor wound care management (mentioned by 7 reviewers)
  • Inconsistent or unprofessional communication with families (mentioned by 4 reviewers)
  • Understaffing leading to slow response times and hygiene issues (mentioned by 3 reviewers)
  • Inappropriate use of sedation or medication instead of addressing patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82023(47)4.22024(56)4.42025(76)4.22026(28)

Distribution · 207 analyzed

5
154
4
27
3
4
2
0
1
22

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's size of 320 residents, what specific protocols are in place to ensure consistent communication and timely updates between the nursing staff and family members?
  • 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those programs into the daily routines of residents who may require more frequent mobility assistance?
  • 3Regarding clinical care, what is your facility's specific process for monitoring and managing complex wound care to ensure residents receive consistent, high-quality attention?
  • 4I appreciate that the administrative team is very responsive to feedback; how do you ensure that same level of responsiveness translates to the floor staff when a resident has an urgent, non-emergency need?
  • 5Could you walk me through how your team approaches behavioral or comfort needs to ensure that medication is used only as a last resort rather than a primary solution?
  • 6With the current staffing levels, what steps are you taking to ensure that hygiene and daily living assistance remain a top priority for every resident?

Personalized based on this facility's data


Key Review Excerpts

The rehab team was very motivating for me. The nursing staff were very nice and took great care of me. I recommend Highland Care Center for everybody and anybody.

Rehab patient · 2024★★★★★

I asked for her to be transferred to the hospital only to be told that the doctor will come speak with me, her room mate said the doctor hardly ever checked her, she had stopped eating and they were trying to give her medication by mouth

Long-term resident's family · 2024☆☆☆☆

The facility is clean and well kept and organized space. The CNA take very good care of my mother. The social workers are very responsive and discuss details of care plans and treatment for loved ones.

Long-term resident's family · 2025★★★★
Source: 395 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
54%
Registered nurses for medical care
Total Nursing
2.93hrs
71%
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
12.1%
NY
18.9%
Queens
28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
NY
13.3%
Queens
11.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
19.4%
NY
20.2%
Queens
14.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
14.4%
NY
14.8%
Queens
12.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NY
91.3%
Queens
92.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.5%
Worse than Avg
Here
18.5%
US
15.3%
NY
13.8%
Queens
11.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.0%
Mixed vs Avgs
Here
81.0%
US
81.8%
NY
77.0%
Queens
72.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.7%
Better than Avg
Here
83.7%
US
79.7%
NY
78.8%
Queens
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.6)

Highland Care Center shows a pattern of recurring deficiencies across three surveys, with no complaint-triggered violations. The facility has persistent issues with care planning and assessment, medication management, and fire safety systems that appear across multiple inspections from 2019 to 2024. While all violations have been corrected according to provider reports, the repeated nature of problems in core care areas suggests ongoing operational challenges that families should discuss during visits.

Feb 6, 2024Routine
5
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Dec 21, 2021Routine
13
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

May 13, 2019Routine
12
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highland Care Center

Organization Type

for profit

Ownership & Management

Owners

Non Mrtl Tr Uw Milton Ostreicher

Owner · Organization

12%

Uw Milton Ostreicher Mrtl Tr

Owner · Organization

11%

Lichtschein, David

Owner

23%

Ostreicher, Adam

Owner

9%

Ostreicher, Jaclyn

Owner

9%

Ostreicher, Lara

Owner

9%

Ostreicher, Marc

Owner

9%

Ostreicher, Matthew

Owner

9%

Ostreicher, Rebecca

Owner

9%

Key personnel

Kret, DanielW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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