Highland Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.
based on 395 Google reviews

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What this means for your family
Highland Care Center offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, given the recurring and serious reports of medical neglect and poor communication, families should conduct unannounced visits and maintain constant, direct involvement in their loved one's medical care and wound management.
Google Reviews
Google Reviews
395 reviews on Google“Highland Care Center receives polarized feedback, with many families praising the facility for its clean environment, attentive rehabilitation staff, and professional nursing care. However, a significant number of reviewers report serious concerns regarding medical neglect, poor communication, and inconsistent quality of care, particularly regarding wound management and responsiveness to patient needs. Families should carefully weigh the positive experiences in rehab against the critical reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Clean, well-maintained, and secure facility
- Welcoming and professional front-desk and administrative staff
- Responsive social work team
Concerns
- Serious medical neglect and poor wound care management (mentioned by 7 reviewers)
- Inconsistent or unprofessional communication with families (mentioned by 4 reviewers)
- Understaffing leading to slow response times and hygiene issues (mentioned by 3 reviewers)
- Inappropriate use of sedation or medication instead of addressing patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 320 residents, what specific protocols are in place to ensure consistent communication and timely updates between the nursing staff and family members?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those programs into the daily routines of residents who may require more frequent mobility assistance?
- 3Regarding clinical care, what is your facility's specific process for monitoring and managing complex wound care to ensure residents receive consistent, high-quality attention?
- 4I appreciate that the administrative team is very responsive to feedback; how do you ensure that same level of responsiveness translates to the floor staff when a resident has an urgent, non-emergency need?
- 5Could you walk me through how your team approaches behavioral or comfort needs to ensure that medication is used only as a last resort rather than a primary solution?
- 6With the current staffing levels, what steps are you taking to ensure that hygiene and daily living assistance remain a top priority for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was very motivating for me. The nursing staff were very nice and took great care of me. I recommend Highland Care Center for everybody and anybody.”
“I asked for her to be transferred to the hospital only to be told that the doctor will come speak with me, her room mate said the doctor hardly ever checked her, she had stopped eating and they were trying to give her medication by mouth”
“The facility is clean and well kept and organized space. The CNA take very good care of my mother. The social workers are very responsive and discuss details of care plans and treatment for loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Care Center shows a pattern of recurring deficiencies across three surveys, with no complaint-triggered violations. The facility has persistent issues with care planning and assessment, medication management, and fire safety systems that appear across multiple inspections from 2019 to 2024. While all violations have been corrected according to provider reports, the repeated nature of problems in core care areas suggests ongoing operational challenges that families should discuss during visits.
Feb 6, 2024Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Dec 21, 2021Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
May 13, 2019Routine12
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Highland Care Center
for profit
Ownership & Management
Owners
Non Mrtl Tr Uw Milton Ostreicher
Owner · Organization
Uw Milton Ostreicher Mrtl Tr
Owner · Organization
Lichtschein, David
Owner
Ostreicher, Adam
Owner
Ostreicher, Jaclyn
Owner
Ostreicher, Lara
Owner
Ostreicher, Marc
Owner
Ostreicher, Matthew
Owner
Ostreicher, Rebecca
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
395 reviews from families & visitors
Official Website
Visit highlandrehabandnursing.com
Medicare data downloads
Original nursing home datasets
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