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Nursing HomeMedicaid

Hillside Manor Rehab & Extended Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

182 15 Hillside Avenue, Jamaica · Jamaica Est, NY 11432400 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 199 Google reviews

5
4
3
2
1
Hillside Manor Rehab & Extended Care Center Nursing Home in Jamaica Est, NY — Street View
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What this means for your family

While many families praise the facility's cleanliness and security, there is a concerning trend of recent, serious allegations regarding patient neglect and poor communication. If you are considering this facility, we strongly recommend unannounced visits and asking specifically about their protocols for hygiene and medication administration, as these are the primary areas of concern in recent feedback.

Google Reviews

Google Reviews

199 reviews on Google
Chapin Home for the Aging (often referred to as Hillside Manor in some contexts) receives a high volume of positive reviews praising its cleanliness, friendly security, and attentive nursing staff. However, a significant pattern of negative reviews from 2025-2026 highlights serious concerns regarding neglect, poor communication, and unprofessional conduct by specific staff members. Families considering this facility should weigh the frequent praise for the environment against these recent, critical reports of inadequate patient care.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean8.0Activities4.0Meds3.0Memory8.0Comms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming security staff
  • Attentive and compassionate nursing care
  • Organized check-in and safety protocols

Concerns

  • Neglect of basic patient hygiene and care (mentioned by 6 reviewers)
  • Difficulty communicating with social workers and staff (mentioned by 3 reviewers)
  • Rude or unprofessional staff behavior (mentioned by 5 reviewers)
  • Lack of activities for residents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'19(3)'21(3)'23(26)'25(60)'26(73)

Distribution · 221 analyzed

5
156
4
31
3
4
2
6
1
24

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's great to see how clean and well-maintained the facility looks; how do you ensure that high standard of cleanliness is maintained for every resident's personal hygiene and daily care?
  • 2We noticed the security and check-in process is very organized; how do you ensure that communication remains just as seamless between the nursing staff, social workers, and our family?
  • 3Since we want to make sure [Name] stays engaged, could you tell us about the variety of daily activities and social events available to residents?
  • 4How does the nursing team approach medication management to ensure everything is handled accurately and on schedule?
  • 5In the event of a medical emergency after hours, what are the specific protocols in place to ensure immediate and professional care?
  • 6We appreciate how responsive the management is to feedback; how do you typically involve families in the process of addressing any new concerns that might arise?

Personalized based on this facility's data


Key Review Excerpts

My mother has been a resident of the Chapin Home for several months now on their memory care floor. She is very happy and our family has been very pleased with the overall quality of care and support that she is receiving.

Memory care family member · 2024★★★★★

My family and I will remain forever grateful for the compassionate care and dedication the staff provided mother/grandmother for the past 8 1/2 years.

Long-term resident's family · 2024★★★★★

Unfortunately, that was the end of it. I visited a very good friend, who in my opinion does not deserve the treatment he gets there. The room was filled with excessive garbage. Food trays were piled up from lunchtime.

Visitor · 2025☆☆☆☆
Source: 199 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
34%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
NY
18.9%
Queens
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
19.5%
NY
13.3%
Queens
11.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
15.3%
NY
13.8%
Queens
11.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
15.5%
NY
13.8%
Queens
10.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
NY
91.3%
Queens
92.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
NY
14.8%
Queens
12.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.4%
Better than Avg
Here
90.4%
US
81.8%
NY
77.0%
Queens
72.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Better than Avg
Here
91.2%
US
79.8%
NY
78.8%
Queens
79.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (7.6)
5 complaint-triggered
$34,947 in fines

This facility has concerning patterns of abuse and neglect issues, with families filing complaints that triggered 5 investigations including recent allegations of failing to protect residents from abuse and improper incident reporting. The most recurring problems involve resident safety and protection, care planning and assessments, and fire safety systems. While the facility reports correcting deficiencies, the repeated nature of serious issues across multiple surveys, particularly the ongoing abuse-related complaints, suggests persistent care quality concerns that warrant careful consideration.

Jul 16, 2025Complaint
1
0678Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Mar 31, 2025Routine
8
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 31, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 30, 2024Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Dec 13, 2023Routine
8
0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Oct 19, 2021Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Federal Penalties

Fine

Sep 30, 2024

$34,947

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hillside Manor Rehab & Extended Care Center

Organization Type

for profit

Ownership & Management

Owners

Dicker, Meryl

Owner

80%

Wissmann, Douglas

Owner

13%

Key personnel

Dicker, MerylManaging Control - Governing BodyJackson, JeffreyManaging Control - Governing BodyWissmann, DouglasManaging Control - Governing BodyHariharan, GayathriManagerPandya, HimanshuManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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