Hillside Manor Rehab & Extended Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 199 Google reviews

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What this means for your family
While many families praise the facility's cleanliness and security, there is a concerning trend of recent, serious allegations regarding patient neglect and poor communication. If you are considering this facility, we strongly recommend unannounced visits and asking specifically about their protocols for hygiene and medication administration, as these are the primary areas of concern in recent feedback.
Google Reviews
Google Reviews
199 reviews on Google“Chapin Home for the Aging (often referred to as Hillside Manor in some contexts) receives a high volume of positive reviews praising its cleanliness, friendly security, and attentive nursing staff. However, a significant pattern of negative reviews from 2025-2026 highlights serious concerns regarding neglect, poor communication, and unprofessional conduct by specific staff members. Families considering this facility should weigh the frequent praise for the environment against these recent, critical reports of inadequate patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming security staff
- Attentive and compassionate nursing care
- Organized check-in and safety protocols
Concerns
- Neglect of basic patient hygiene and care (mentioned by 6 reviewers)
- Difficulty communicating with social workers and staff (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 5 reviewers)
- Lack of activities for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 221 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility looks; how do you ensure that high standard of cleanliness is maintained for every resident's personal hygiene and daily care?
- 2We noticed the security and check-in process is very organized; how do you ensure that communication remains just as seamless between the nursing staff, social workers, and our family?
- 3Since we want to make sure [Name] stays engaged, could you tell us about the variety of daily activities and social events available to residents?
- 4How does the nursing team approach medication management to ensure everything is handled accurately and on schedule?
- 5In the event of a medical emergency after hours, what are the specific protocols in place to ensure immediate and professional care?
- 6We appreciate how responsive the management is to feedback; how do you typically involve families in the process of addressing any new concerns that might arise?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been a resident of the Chapin Home for several months now on their memory care floor. She is very happy and our family has been very pleased with the overall quality of care and support that she is receiving.”
“My family and I will remain forever grateful for the compassionate care and dedication the staff provided mother/grandmother for the past 8 1/2 years.”
“Unfortunately, that was the end of it. I visited a very good friend, who in my opinion does not deserve the treatment he gets there. The room was filled with excessive garbage. Food trays were piled up from lunchtime.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of abuse and neglect issues, with families filing complaints that triggered 5 investigations including recent allegations of failing to protect residents from abuse and improper incident reporting. The most recurring problems involve resident safety and protection, care planning and assessments, and fire safety systems. While the facility reports correcting deficiencies, the repeated nature of serious issues across multiple surveys, particularly the ongoing abuse-related complaints, suggests persistent care quality concerns that warrant careful consideration.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Mar 31, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 30, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Dec 13, 2023Routine8
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 19, 2021Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Sep 30, 2024
$34,947
Ownership & Operations
Who Operates This Facility
Hillside Manor Rehab & Extended Care Center
for profit
Ownership & Management
Owners
Dicker, Meryl
Owner
Wissmann, Douglas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit chapinhome.org
Medicare data downloads
Original nursing home datasets
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