Silvercrest
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 305 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · $24,850 in fines
What this means for your family
The Silvercrest Wound Care clinic is highly regarded, but the inpatient nursing and rehabilitation services have serious, recurring issues with understaffing and patient neglect. If you are considering this facility for a loved one, you must conduct daily, in-person oversight and ask specific questions about nurse-to-patient ratios and how they handle medication administration during off-hours.
Google Reviews
Google Reviews
305 reviews on Google“Silvercrest presents a stark contrast between its highly-regarded outpatient wound care clinic and its inpatient nursing and rehabilitation services. While many visitors praise the facility's cleanliness and the professionalism of the wound care specialists, numerous families of long-term and rehab patients report severe concerns regarding understaffing, neglect, and poor communication. Potential families should be aware of these significant inconsistencies in patient care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and effective wound care clinic
- Clean and well-maintained facility environment
- Friendly and courteous front desk and security staff
- Effective physical and occupational therapy programs
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 12 reviewers)
- Poor quality, cold, or inappropriate food service (mentioned by 6 reviewers)
- Inattentive or rude nursing and aide staff (mentioned by 9 reviewers)
- Lack of communication regarding patient health and facility incidents (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 228 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on specialized wound care and physical therapy, how do you ensure that the nursing staff remains attentive to daily needs and responsive to call lights throughout the shift?
- 2We understand that communication is vital for our family; what is your standard protocol for updating families on a resident's health status or any unexpected incidents?
- 3Could you walk us through how you manage medication administration to ensure accuracy and timeliness for residents?
- 4We have heard great things about your therapy programs, but could you tell us more about the social activities and daily life opportunities available to keep residents engaged outside of their medical care?
- 5With a large facility like Silvercrest, how do you manage the dining experience to ensure that meals are served at the appropriate temperature and meet the specific dietary preferences of your residents?
- 6What steps is the leadership team currently taking to improve staffing consistency and ensure that every resident receives timely, compassionate support from their assigned aides?
Personalized based on this facility's data
Key Review Excerpts
“The NYPresbyterian Wound Care Center at the Silvercrest Facility is excellent! All of the staff and the doctor are courteous, friendly and personable.”
“The nurses on staff knew absolutely nothing of its importance. The wound vac was abruotly removed and it should not have be”
“The staff at Silvercrest have shown nothing but compassion, professionalism, and unwavering support. From the incredible care he’s receiving here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Silvercrest has faced multiple complaint-triggered deficiencies, with families filing reports about serious issues including nursing staffing shortages, food safety problems, and abuse prevention failures. The facility's recurring problems center on resident rights violations, nursing care quality, and dietary services, with a concerning pattern of deficiencies continuing through recent surveys including December 2024 and February 2025. While the facility reports corrective measures, the persistent nature of complaints suggests ongoing care challenges that warrant careful consideration during any visit.
Feb 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Dec 19, 2024Routine6
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 19, 2024Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 1, 2024Complaint1
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Dec 6, 2022Routine6
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Sep 22, 2020Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 21, 2025
$24,850
Ownership & Operations
Who Operates This Facility
Silvercrest
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
305 reviews from families & visitors
Official Website
Visit silvercrest.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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