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Nursing HomeMedicaid Investigative

Silvercrest

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

144 45 87th Avenue, Briarwood · Jamaica, NY 11435320 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 305 Google reviews

5
4
3
2
1
Silvercrest Nursing Home in Jamaica, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (9 vs median 6.0)

Below average in NY · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · $24,850 in fines

Source: Medicare data

What this means for your family

The Silvercrest Wound Care clinic is highly regarded, but the inpatient nursing and rehabilitation services have serious, recurring issues with understaffing and patient neglect. If you are considering this facility for a loved one, you must conduct daily, in-person oversight and ask specific questions about nurse-to-patient ratios and how they handle medication administration during off-hours.

Google Reviews

Google Reviews

305 reviews on Google
Silvercrest presents a stark contrast between its highly-regarded outpatient wound care clinic and its inpatient nursing and rehabilitation services. While many visitors praise the facility's cleanliness and the professionalism of the wound care specialists, numerous families of long-term and rehab patients report severe concerns regarding understaffing, neglect, and poor communication. Potential families should be aware of these significant inconsistencies in patient care quality.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly professional and effective wound care clinic
  • Clean and well-maintained facility environment
  • Friendly and courteous front desk and security staff
  • Effective physical and occupational therapy programs

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 12 reviewers)
  • Poor quality, cold, or inappropriate food service (mentioned by 6 reviewers)
  • Inattentive or rude nursing and aide staff (mentioned by 9 reviewers)
  • Lack of communication regarding patient health and facility incidents (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2343.02021(1)1.52022(8)3.12023(11)4.32024(67)4.42025(92)3.92026(49)

Distribution · 228 analyzed

5
148
4
30
3
8
2
3
1
39

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's focus on specialized wound care and physical therapy, how do you ensure that the nursing staff remains attentive to daily needs and responsive to call lights throughout the shift?
  • 2We understand that communication is vital for our family; what is your standard protocol for updating families on a resident's health status or any unexpected incidents?
  • 3Could you walk us through how you manage medication administration to ensure accuracy and timeliness for residents?
  • 4We have heard great things about your therapy programs, but could you tell us more about the social activities and daily life opportunities available to keep residents engaged outside of their medical care?
  • 5With a large facility like Silvercrest, how do you manage the dining experience to ensure that meals are served at the appropriate temperature and meet the specific dietary preferences of your residents?
  • 6What steps is the leadership team currently taking to improve staffing consistency and ensure that every resident receives timely, compassionate support from their assigned aides?

Personalized based on this facility's data


Key Review Excerpts

The NYPresbyterian Wound Care Center at the Silvercrest Facility is excellent! All of the staff and the doctor are courteous, friendly and personable.

Wound care patient family · 2025★★★★★

The nurses on staff knew absolutely nothing of its importance. The wound vac was abruotly removed and it should not have be

Long-term resident's family · 2025☆☆☆☆

The staff at Silvercrest have shown nothing but compassion, professionalism, and unwavering support. From the incredible care he’s receiving here.

Rehab patient's family · 2025★★★★★
Source: 305 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.15hrs
OK
Registered nurses for medical care
Total Nursing
3.97hrs
97%
All nurses + aides combined
Staff Turnover
20%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
12.1%
NY
18.9%
Queens
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
19.5%
NY
13.3%
Queens
11.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.4%
NY
20.2%
Queens
14.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.3%
NY
13.8%
Queens
11.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.6%
Worse than Avg
Here
12.6%
US
4.9%
NY
6.8%
Queens
6.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
14.4%
NY
14.8%
Queens
12.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.7%
Better than Avg
Here
95.7%
US
79.8%
NY
78.8%
Queens
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.0%
Better than Avg
Here
87.0%
US
81.8%
NY
77.0%
Queens
72.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (7.6)
8 complaint-triggered
$24,850 in fines

Silvercrest has faced multiple complaint-triggered deficiencies, with families filing reports about serious issues including nursing staffing shortages, food safety problems, and abuse prevention failures. The facility's recurring problems center on resident rights violations, nursing care quality, and dietary services, with a concerning pattern of deficiencies continuing through recent surveys including December 2024 and February 2025. While the facility reports corrective measures, the persistent nature of complaints suggests ongoing care challenges that warrant careful consideration during any visit.

Feb 21, 2025Complaint
1
0678Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Dec 19, 2024Routine
6
0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 19, 2024Complaint
6
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 1, 2024Complaint
1
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Dec 6, 2022Routine
6
0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0915Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0922Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

Sep 22, 2020Routine
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Feb 21, 2025

$24,850

Ownership & Operations

Who Operates This Facility

Owner / Operator

Silvercrest

Organization Type

nonprofit

Ownership & Management

Key personnel

Nemnom, EliasW-2 Managing EmployeeTretola, MichaelW-2 Managing EmployeeCote-Taylor, AnneOfficer / DirectorEvans, RichardOfficer / DirectorIenuso, JosephOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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