Chapin Home for the Aging
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 190 Google reviews

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What this means for your family
While Chapin Home is visually impressive and maintains high standards for cleanliness and security, the recent surge in reports regarding patient neglect and poor communication is concerning. If you are considering this facility, we strongly recommend conducting unannounced visits during off-hours and weekends to verify the level of responsiveness and care provided when management is less visible.
Google Reviews
Google Reviews
190 reviews on Google“Chapin Home for the Aging receives high praise for its cleanliness, welcoming atmosphere, and professional security and nursing staff. However, a significant number of recent reviews highlight severe concerns regarding neglect, slow response times, and poor communication from administrative and nursing staff. Families should carefully weigh the facility's aesthetic appeal and friendly front-desk service against these serious reports of inconsistent patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and welcoming security team
- Compassionate and attentive nursing staff
- Easy and organized visitor check-in process
Concerns
- Neglect and slow response times for basic patient needs (mentioned by 8 reviewers)
- Rude or unprofessional staff behavior (mentioned by 6 reviewers)
- Difficulty communicating with social workers and administration (mentioned by 3 reviewers)
- Lack of organized activities for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 192 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us some of the common areas where residents spend their time?
- 2Since we want to make sure our loved one stays socially engaged, what kind of organized daily activities or special events do you have planned for the residents?
- 3How does the nursing team ensure that basic needs and call lights are addressed promptly throughout the day and night?
- 4Can you walk us through your process for medication management to ensure everything is handled accurately and safely?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
- 6We value clear communication, so what is the best way for us to stay in touch with the social workers and the administration regarding updates?
Personalized based on this facility's data
Key Review Excerpts
“The staff are truly wonderful, kind, respectful, and always willing to engage in friendly conversation during our visit. The atmosphere is warm, welcoming, and genuinely happy, making it a comforting place for our elderly loved ones.”
“My dad was admitted here for 17 days for short-term rehabilitation due to diminishing ability to walk because of his terminal illness. Immediately from the get-go, we noticed a lot of issues. When he would poop, they would leave him in his poop for 1-2 hours and not change him.”
“The place is always clean no bad odors and the staff is very friendly and accommodating. They have been nothing but patient and caring with both my Aunt and now Mom. The administration is always available to talk with and answer any questions I may have!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chapin Home has 18 deficiencies across three surveys, with one complaint filed by families regarding accident prevention and supervision. The most recurring issues involve fire safety systems, medication management, and nursing services oversight. While the facility has corrected most deficiencies when identified, the pattern of fire safety violations across multiple surveys and a family complaint about resident safety warrant careful consideration during your visit.
Sep 10, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 5, 2022Routine6
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Oct 1, 2019Routine7
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Ownership & Operations
Who Operates This Facility
Chapin Home for the Aging
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
190 reviews from families & visitors
Official Website
Visit chapinhome.org
Medicare data downloads
Original nursing home datasets
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