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Nursing HomeMedicaid Investigative

Holliswood Ctr for Rehabilitation and Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

195 44 Woodhull Avenue, Jamaica · Hollis, NY 11423314 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 308 Google reviews

5
4
3
2
1
Holliswood Ctr for Rehabilitation and Healthcare Nursing Home in Hollis, NY — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in NY · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

This facility has a very strong reputation for rehabilitation and friendly, attentive nursing staff, making it a popular choice for many families. However, given the serious reports of neglect and communication issues, we strongly recommend visiting at unannounced times and speaking directly with current residents or their families to ensure the level of care meets your expectations.

Google Reviews

Google Reviews

308 reviews on Google
Holliswood Center for Rehabilitation and Healthcare receives a high volume of positive reviews praising the attentive nursing staff, professional administrative team, and effective rehabilitation services. However, a recurring subset of critical reviews highlights serious concerns regarding patient neglect, poor communication, and unappealing food quality. Families should be aware of these polarized experiences when considering this facility for long-term or rehabilitative care.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean7.0Activities8.0Meds2.0MemoryN/AComms6.0ValueN/A

Strengths

  • Attentive and professional nursing staff
  • Effective physical therapy programs
  • Clean and well-maintained facility
  • Responsive and helpful administrative/social work team

Concerns

  • Reports of patient neglect and lack of responsiveness (mentioned by 6 reviewers)
  • Unappealing or poor quality food (mentioned by 3 reviewers)
  • Staff unprofessionalism or rudeness (mentioned by 4 reviewers)
  • Facility maintenance issues (clogged toilets, broken beds) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.52023(28)4.82024(34)4.42025(56)4.82026(65)

Distribution · 183 analyzed

5
152
4
18
3
1
2
1
1
11

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given the facility's size of 314 residents, what specific steps do you take to ensure that each individual receives consistent, personalized attention from the nursing staff?
  • 3Could you walk me through your current process for medication management and how you ensure accuracy for residents with complex health needs?
  • 4We’ve heard mixed things about the dining experience; could you tell us about your current meal planning process and how you accommodate resident preferences or dietary requirements?
  • 5What is your protocol for addressing urgent maintenance requests, such as room repairs or equipment issues, to ensure a comfortable living environment?
  • 6How do you foster a sense of community and engagement for residents during their downtime to ensure they feel active and supported?

Personalized based on this facility's data


Key Review Excerpts

My father has been a resident of Holliswood Rehabilitation Center for the past 4 years. On numerous visits I have interacted with various staff members who were all helpful. However, Ms. Tiffany James stands out due to her personality, commitment to patient care and willingness to go the extra mile.

Long-term resident's family · 2024★★★★★

I visit my father a few times a week. I show up at all different times and my father always appears to be clean and well taken care of. The staff is always attentive and kind.

Long-term resident's family · 2025★★★★★

My mother was in this nursing home for six weeks. Please never put your love ones here. The food is nasty. Ms. Lewis is the best Certified Nursing Assistant there. The workers at the front desk are very good and caring. My mother made no progress here. She got worse.

Long-term resident's family · 2025☆☆☆☆
Source: 308 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
4.25hrs
OK
All nurses + aides combined
Staff Turnover
18%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility57.6%
Worse than Avg
Here
57.6%
US
12.1%
NY
18.9%
Queens
27.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
19.5%
NY
13.3%
Queens
11.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
19.4%
NY
20.2%
Queens
14.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.3%
NY
13.8%
Queens
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
NY
91.3%
Queens
92.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.8%
Worse than Avg
Here
90.8%
US
95.5%
NY
95.3%
Queens
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
81.8%
NY
77.0%
Queens
72.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
79.8%
NY
78.8%
Queens
79.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
2 complaint-triggered

Families filed complaint reports that led to deficiencies in care quality and nursing competency in 2024, indicating ongoing concerns about treatment standards. The facility shows recurring problems with care planning, infection control, fire safety systems, and maintaining a safe environment across multiple surveys from 2019 to 2024. While all deficiencies were reportedly corrected, the pattern of repeated issues in core care areas suggests persistent operational challenges that warrant careful consideration.

Apr 24, 2024Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Apr 24, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Mar 3, 2022Routine
14
0604Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 23, 2019Routine
4
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holliswood Ctr for Rehabilitation and Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Centers Health Care

Chain Size

37 facilities nationwide

Chain avg rating: 2.2/5 · Rank 18 of 35

Ownership & Management

Owners

Rozenberg, Kenneth

Owner

96%

Key personnel

Goldman, NathanManaging Control - Governing BodyHendrix, HeidiManaging Control - Governing BodyLantzitsky, AharonManaging Control - Governing BodyRozenberg, KennethManaging Control - Governing BodyLiff, DouglasManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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