Holliswood Ctr for Rehabilitation and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 308 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in NY · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
This facility has a very strong reputation for rehabilitation and friendly, attentive nursing staff, making it a popular choice for many families. However, given the serious reports of neglect and communication issues, we strongly recommend visiting at unannounced times and speaking directly with current residents or their families to ensure the level of care meets your expectations.
Google Reviews
Google Reviews
308 reviews on Google“Holliswood Center for Rehabilitation and Healthcare receives a high volume of positive reviews praising the attentive nursing staff, professional administrative team, and effective rehabilitation services. However, a recurring subset of critical reviews highlights serious concerns regarding patient neglect, poor communication, and unappealing food quality. Families should be aware of these polarized experiences when considering this facility for long-term or rehabilitative care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Effective physical therapy programs
- Clean and well-maintained facility
- Responsive and helpful administrative/social work team
Concerns
- Reports of patient neglect and lack of responsiveness (mentioned by 6 reviewers)
- Unappealing or poor quality food (mentioned by 3 reviewers)
- Staff unprofessionalism or rudeness (mentioned by 4 reviewers)
- Facility maintenance issues (clogged toilets, broken beds) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 183 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the facility's size of 314 residents, what specific steps do you take to ensure that each individual receives consistent, personalized attention from the nursing staff?
- 3Could you walk me through your current process for medication management and how you ensure accuracy for residents with complex health needs?
- 4We’ve heard mixed things about the dining experience; could you tell us about your current meal planning process and how you accommodate resident preferences or dietary requirements?
- 5What is your protocol for addressing urgent maintenance requests, such as room repairs or equipment issues, to ensure a comfortable living environment?
- 6How do you foster a sense of community and engagement for residents during their downtime to ensure they feel active and supported?
Personalized based on this facility's data
Key Review Excerpts
“My father has been a resident of Holliswood Rehabilitation Center for the past 4 years. On numerous visits I have interacted with various staff members who were all helpful. However, Ms. Tiffany James stands out due to her personality, commitment to patient care and willingness to go the extra mile.”
“I visit my father a few times a week. I show up at all different times and my father always appears to be clean and well taken care of. The staff is always attentive and kind.”
“My mother was in this nursing home for six weeks. Please never put your love ones here. The food is nasty. Ms. Lewis is the best Certified Nursing Assistant there. The workers at the front desk are very good and caring. My mother made no progress here. She got worse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to deficiencies in care quality and nursing competency in 2024, indicating ongoing concerns about treatment standards. The facility shows recurring problems with care planning, infection control, fire safety systems, and maintaining a safe environment across multiple surveys from 2019 to 2024. While all deficiencies were reportedly corrected, the pattern of repeated issues in core care areas suggests persistent operational challenges that warrant careful consideration.
Apr 24, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Apr 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 3, 2022Routine14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 23, 2019Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Holliswood Ctr for Rehabilitation and Healthcare
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 18 of 35
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
308 reviews from families & visitors
Official Website
Visit holliswood-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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