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Nursing HomeMedicaid Top Rated

Margaret Tietz Center for Nursing Care INC

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

164 11 Chapin Parkway, Jamaica · Jamaica, NY 11432200 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 399 Google reviews

5
4
3
2
1
Margaret Tietz Center for Nursing Care INC Nursing Home in Jamaica, NY — Street View
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What this means for your family

This facility is highly regarded for its cleanliness and effective rehabilitation programs. However, families should be aware of reports regarding weekend staffing shortages and long gaps between meals; we recommend asking management about their specific protocols for weekend care and snack availability.

Google Reviews

Google Reviews

399 reviews on Google
Margaret Tietz Center for Nursing Care is frequently praised for its cleanliness, well-maintained facility, and a welcoming, professional staff that many families find compassionate. However, significant concerns persist regarding staffing levels, particularly on weekends, as well as inconsistent communication, long gaps between meals, and occasional lapses in patient care quality.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean9.0Activities8.0Meds4.0Memory5.0Comms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Warm and professional front desk staff
  • Effective physical and occupational therapy programs
  • Beautiful outdoor garden/patio area

Concerns

  • Understaffing leading to slow response times (mentioned by 6 reviewers)
  • Long gaps between lunch and dinner (mentioned by 3 reviewers)
  • Inconsistent communication with family members (mentioned by 4 reviewers)
  • Poor quality or unappealing food (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.52024(93)4.32025(90)4.62026(32)

Distribution · 215 analyzed

5
152
4
42
3
4
2
0
1
17

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about how the outdoor garden and patio area are used by residents?
  • 2Since we want to ensure our loved one is well-supported, how do you manage resident care during busier shifts to ensure response times remain quick?
  • 3Could you walk us through the daily meal schedule and how you ensure the dining experience is both nutritious and appetizing for everyone?
  • 4How does the nursing team handle communication with family members to ensure we are always kept in the loop regarding health updates?
  • 5What is the process for managing medications, and how do you ensure accuracy and consistency in the administration of treatments?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The staff are absolutely fantastic, from the front desk people to the direct care nurses to the social workers, they are all caring, compassionate and go above and beyond in caring for my mom.

Long-term resident's family · 2024★★★★★

My husband has been at Margaret Tietz facility for 2 months for a fractured knee and has been surrounded by a group of medical professionals and support team whose daily mission is quality care.

Rehab patient's spouse · 2024★★★★★

The only complaint that I have is your elevator stops on every floor !

Visitor · 2025★★★★★
Source: 399 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.32hrs
OK
Registered nurses for medical care
Total Nursing
3.42hrs
83%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
49%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility56.4%
Worse than Avg
Here
56.4%
US
12.1%
NY
18.9%
Queens
27.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
19.5%
NY
13.3%
Queens
11.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Queens
92.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.3%
NY
13.8%
Queens
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.5%
NY
13.8%
Queens
10.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Queens
96.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
NY
77.0%
Queens
72.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
79.8%
NY
78.8%
Queens
78.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
1penalties
Well below state avg (7.6)
1 complaint-triggered
$8,512 in fines
Clean record — no deficiencies

Margaret Tietz Center has recurring issues with safety hazards and care planning that families should consider carefully. A family filed a complaint about accident hazards in 2024, and the facility has had repeated problems with safety supervision, fire safety systems, and care plan development across multiple surveys. While all deficiencies show correction dates, the pattern of safety concerns persisting from 2022 to 2024 suggests ongoing challenges with maintaining safe conditions and proper resident assessments.

Sep 19, 2025Routine
1
0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

May 29, 2024Routine
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 29, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 13, 2022Routine
15
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

May 29, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Margaret Tietz Center for Nursing Care INC

Organization Type

for profit

Chain Affiliation

Chain Name

Cassena Care

Chain Size

13 facilities nationwide

Chain avg rating: 3.7/5 · Rank 5 of 15 (Best)

Ownership & Management

Owners

Debenedictis, Pasquale

Owner

30%

Friedman, Leopold

Owner

30%

Rutenberg, Solomon

Owner

9%

Solovey, Alex

Owner

30%

Key personnel

Lee, KwangW-2 Managing EmployeeDebenedictis, PasqualeOfficer / DirectorFriedman, LeopoldOfficer / DirectorRutenberg, SolomonOfficer / DirectorSolovey, AlexOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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