Golden Crest Nursing Centre
Strong Medicare quality ratings; families often praise recent facility renovations. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
While the facility has undergone recent physical renovations and receives praise for its activity programs, families should exercise caution. Multiple reviewers consistently report concerns regarding understaffing and slow response times to call buttons; we strongly recommend observing the facility during off-hours or weekends to ensure the level of care meets your expectations.
Google Reviews
Google Reviews
56 reviews on Google“Golden Crest Nursing Centre receives highly polarized reviews, with recent feedback highlighting significant facility renovations and a family-oriented atmosphere. However, long-standing concerns regarding chronic understaffing, slow call-bell response times, and inconsistent quality of care remain a recurring theme for many families. Prospective families should be aware of the stark contrast between the facility's physical improvements and the reported challenges in daily patient attention.”
Quality Themes
Tap a score for detailsStrengths
- Recent facility renovations
- Family-oriented management
- Engaging activity department
- Compassionate therapy staff
Concerns
- Chronic understaffing leading to delayed care (mentioned by 7 reviewers)
- Slow response times to call buttons (mentioned by 4 reviewers)
- Inconsistent or poor quality of nursing/CNA care (mentioned by 6 reviewers)
- Poor communication with families regarding patient status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, how have these updates impacted the daily environment and activity spaces for residents?
- 2Could you walk me through your current process for ensuring timely responses to call buttons, especially during peak hours or shift changes?
- 3With the focus on your activity department, what specific programs are currently most popular for residents who need a bit more social engagement?
- 4How does your nursing team coordinate with families to ensure consistent and proactive communication regarding a resident's health status and care plan updates?
- 5What specific protocols are in place to ensure accuracy and safety in medication management for residents with complex health needs?
- 6How are you currently supporting your nursing and CNA staff to ensure they feel equipped to provide the high level of compassionate care that your therapy team is known for?
Personalized based on this facility's data
Key Review Excerpts
“The 'memory care unit' was haphazard, trash cans overflowing, dirty rubber gloves on the floor in the bathr”
“Most of the residents were sitting in the lunchroom, and while I was there, a resident kept asking to go to the bathroom, but no one helped her. Finally, after 1/2 hour, a CNA told her she had to wait until everyone was fed”
“The new renovations in the main dining/living rooms and hallways have made the building shine brighter and the care delivered to residents are fantastic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Golden Crest has concerning deficiencies including a high-severity abuse protection violation and recurring issues across multiple areas. The most frequent problems involve care planning and assessment, medication management, and pressure ulcer care, with families filing complaints about several of these issues. While the facility reports correcting deficiencies, problems persist across surveys, including repeated violations for abuse protection, medication labeling, and resident safety.
Dec 11, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Dec 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 4, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 20, 2024Routine8
Construction Deficiencies
Use approved construction type or materials.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 9, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 13, 2023
$40,508
Ownership & Operations
Who Operates This Facility
Golden Crest Nursing Centre
for profit
Ownership & Management
Owners
Pezzelli, Paul
Owner
Hickey, Raymond
Owner
Nichols, Michelle
Owner
Pezzelli Whipple, Susan
Owner
Pezzelli, Lisa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit goldencrestnursingcentre.com
Medicare data downloads
Original nursing home datasets
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