Heritage at Brandon Place Health & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 83 Google reviews
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What this means for your family
While some long-term residents report positive experiences with the activities and core staff, the facility has a recurring pattern of severe communication failures and slow response times to patient needs. If you proceed, we strongly recommend frequent, unannounced visits and verifying that all promised therapy services are explicitly included in the care plan, as multiple families reported these services were not provided.
Google Reviews
Google Reviews
83 reviews on Google“Heritage at Brandon Place receives highly polarized feedback, with some residents and families praising the staff's compassion and cleanliness, while others report severe neglect, understaffing, and poor communication. Critical issues frequently cited include slow response times to call buttons, lack of promised therapy services, and concerns regarding the physical environment and hygiene. Families considering this facility should be aware of the significant inconsistency in care quality reported across different experiences.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate core staff
- Clean and well-maintained facility areas
- Engaging activities and events
- Professional administrative leadership
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Neglect of basic hygiene and patient care needs (mentioned by 5 reviewers)
- Failure to provide promised physical or occupational therapy (mentioned by 3 reviewers)
- Cold or poor quality food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed the administrative leadership is highly regarded; how does the management team ensure that communication remains consistent between the facility and family members?
- 2With the focus on maintaining a clean and well-maintained facility, what are your specific protocols for daily hygiene and personal care for residents?
- 3How do you ensure that therapy services, like physical or occupational therapy, are consistently delivered and tracked for every resident?
- 4What is the process for managing medications, and how do you ensure there are no delays or errors in administration?
- 5Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure the food is served at the right temperature?
- 6What kind of engaging activities or social events are currently available to help residents stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are knowledgeable and very caring. The assistants are the same and extremely hard working. They do the heavy lifting and cleaning of our loved ones.”
“When I pressed the button for assistance it was over a half hour before someone came to my room. When she came in she angrily snapped at me 'Did you know your call button was on?'”
“I was told they could provide physical therapy for my mom, but the entire time she was there, she never saw anyone for therapy—not once.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant scrutiny with 14 of 19 deficiencies triggered by family complaints, indicating ongoing concerns about care quality. The most recurring issues involve daily care assistance, resident rights violations, and medication management problems. While all deficiencies show correction dates, the pattern of repeated complaints across multiple surveys suggests families should carefully evaluate whether care standards meet their expectations before considering placement.
Jan 14, 2026Routine1
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 9, 2024Complaint6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 31, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Apr 18, 2023Routine4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Dec 9, 2024
$8,824
Fine
Aug 20, 2024
$26,487
Ownership & Operations
Who Operates This Facility
Heritage at Brandon Place Health & Rehabilitation
for profit
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.3/5 · Rank 10 of 13
Ownership & Management
Owners
Quality Care Givers INC
Owner (parent company) · Organization
Ronald R Payne Pc
Owner (parent company) · Organization
Southwest Ltc, Ltd
Owner (parent company) · Organization
Baronet, Rod
Owner (parent company)
Brashier, Craig
Owner (parent company)
Hines, Barry
Owner (parent company)
Payne, Ronald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit heritageatbrandonplace.com
Medicare data downloads
Original nursing home datasets
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