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Nursing HomeMedicaid Investigative

Baptist Village of Oklahoma City

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9700 Mashburn Blvd, Northwest Oklahoma City · Oklahoma City, OK 73162120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 30 Google reviews

5
4
3
2
1
Baptist Village of Oklahoma City Nursing Home in Oklahoma City, OK — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • High staff turnover (54%)
  • High RN turnover (54%)

Below average in OK · Below recommended RN staffing · Above recommended total nurse staffing · $34,272 in fines · Very few deficiencies · Abuse citation

Source: Medicare data

What this means for your family

This facility is highly regarded for its effective rehab therapy and compassionate nursing staff, making it a strong candidate for recovery. However, because there are reports of slow response times and concerns regarding patient safety, we strongly advise that families maintain a daily presence to monitor care and ensure needs are met promptly.

Google Reviews

Google Reviews

30 reviews on Google
Baptist Village of Oklahoma City receives high praise for its skilled nursing and rehabilitation services, with many families highlighting the compassionate, professional staff and effective therapy programs. However, there are serious, isolated reports of neglect and slow response times that potential families should investigate thoroughly. While many residents and their families describe a warm, clean, and supportive environment, the disparity in experiences suggests a need for close family involvement during a stay.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical, occupational, and speech therapy
  • Clean and well-maintained facility
  • Professional and responsive administrative/maintenance team

Concerns

  • Slow response times to call lights and patient assistance requests (mentioned by 2 reviewers)
  • Allegations of neglect or poor clinical outcomes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'20(3)'23(5)'25(8)'26(2)

Distribution · 32 analyzed

5
21
4
3
3
1
2
0
1
7

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility has a 4-star staffing rating, how does your team ensure consistent response times when a resident uses their call light?
  • 2I noticed the facility has a strong reputation for therapy services; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
  • 3With the recent focus on clinical outcomes, what specific protocols do you have in place to monitor resident health and prevent potential complications?
  • 4I see that your administrative team is quite active in responding to feedback; what is the best way for families to communicate concerns or suggestions to leadership once a loved one is settled in?
  • 5Could you walk me through the typical daily activity schedule to help us understand how residents stay engaged and social throughout the week?
  • 6What is your standard procedure for handling medical emergencies or urgent health changes, and how quickly are family members typically notified?

Personalized based on this facility's data


Key Review Excerpts

My dad had a stroke and when he left the facility he was able to walk and function all on his own! We loved this place staff super kind!

Daughter of rehab patient · 2023★★★★★

Each person was kind and empathetic with her needs and still pushed her forward to get better. I would not take my mom anywhere else.

Daughter of rehab patient · 2025★★★★★

When you press the Help button the nurses don’t come for 10 to 15 minutes and do not care to rush when the patient needs to use the restroom.

Family member of patient · 2025☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
65%
Registered nurses for medical care
Total Nursing
5.64hrs
OK
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
14.4%
OK
13.8%
Oklahoma
10.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
19.4%
OK
17.3%
Oklahoma
18.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.4%
OK
17.2%
Oklahoma
17.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
Oklahoma
91.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
15.3%
OK
14.7%
Oklahoma
13.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OK
94.6%
Oklahoma
91.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
OK
75.0%
Oklahoma
77.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.7%
OK
74.1%
Oklahoma
73.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
OK
1.8%
Oklahoma
2.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (7.2)
4 complaint-triggered
$34,272 in fines

Families have filed complaints that led to findings of abuse protection failures and restraint misuse, both serious concerns. This facility shows recurring problems with resident rights, safety hazards, and care planning across multiple surveys. Most deficiencies appear corrected, but the pattern of complaint-triggered investigations involving resident protection issues warrants careful consideration during any visit.

Oct 1, 2025Complaint
2
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 16, 2024Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0604Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Jul 19, 2024Routine
24
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0688Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Jun 15, 2023Routine
3
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Oct 1, 2025

$10,358

Fine

Jul 19, 2024

$18,337

Ownership & Operations

Who Operates This Facility

Owner / Operator

Baptist Village of Oklahoma City

Organization Type

nonprofit

Ownership & Management

Owners

Baptist Village Retirement Communities of Oklahoma, INC

Owner · Organization

100%

Key personnel

Bancfirst5% or Greater Mortgage InterestAbbott, PaulOfficer / DirectorBarrett, JeanOfficer / DirectorBell, KevinOfficer / DirectorBriggs, ParnieceOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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