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Strong Medicare quality ratings; public reviewers often praise dedicated and caring nursing staff. Still worth an in-person visit.
based on 60 Google reviews
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St. Ann's Skilled Nursing and Therapy has a strong overall Medicare rating. Public reviewers frequently mention: dedicated and caring nursing staff and strong communication with families. Review the component ratings and current source records before deciding.
St. Ann's Skilled Nursing and Therapy receives highly polarized feedback, with many families praising the staff's dedication and communication during the pandemic, while others report severe neglect and hygiene issues. Critical concerns consistently include long response times for call buttons, poor cleanliness, and inadequate assistance with basic needs like toileting and bathing. Families considering this facility should be aware of the stark contrast between the positive experiences of long-term residents and the distressing reports of poor care for short-term rehab patients.
Quality Themes
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Concerns
Rating Trends
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Distribution · 64 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff at St Ann took exceptional care of my mother for over a year. Mary, Julia, Michael, Tess and others made an extremely difficult and uncertain time not only bearable but enjoyable.”
“My mom was here after a hospital visit and spent 2 miserable weeks. She sat in dirty diapers, they left her on the toilet and forgot her, she got showered 2 times in 2 weeks, she fell in the bathroom and had to scream for help.”
“They dropped my mother-in-law in the bathroom, breaking her hip. Then put her back int bed and attempted to hide their actions.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
St. Ann's has concerning patterns with families filing complaints that triggered 7 of its 25 deficiencies, including recent issues in 2025. The facility repeatedly struggles with basic daily care assistance, medication management, and care planning, with these problems persisting across multiple years from 2019 to 2025 despite reported corrections, suggesting ongoing quality concerns families should investigate thoroughly.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
St. Ann's Skilled Nursing and Therapy
for profit
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 10 of 33
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
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