St. Ann's Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise dedicated and caring nursing staff. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
While St. Ann's has a strong activities program and some staff members who are highly praised for their compassion, the recurring reports of neglect and long response times are serious red flags. If you choose to tour, pay close attention to the cleanliness of the rooms and ask specifically about the nurse-to-patient ratio during night and weekend shifts.
Google Reviews
Google Reviews
60 reviews on Google“St. Ann's Skilled Nursing and Therapy receives highly polarized feedback, with many families praising the staff's dedication and communication during the pandemic, while others report severe neglect and hygiene issues. Critical concerns consistently include long response times for call buttons, poor cleanliness, and inadequate assistance with basic needs like toileting and bathing. Families considering this facility should be aware of the stark contrast between the positive experiences of long-term residents and the distressing reports of poor care for short-term rehab patients.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Strong communication with families
- Engaging activities and events
- Responsive leadership team
Concerns
- Excessive wait times for call button assistance (mentioned by 6 reviewers)
- Poor hygiene and strong odors (urine/feces) (mentioned by 5 reviewers)
- Inadequate assistance with bathing and toileting (mentioned by 6 reviewers)
- Poor quality or inappropriate food accommodations (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have noted challenges with call button response times, what is your current protocol for ensuring residents receive timely assistance when they need help?
- 2I noticed concerns regarding facility cleanliness and odors in some feedback; could you walk me through your daily housekeeping and laundry schedule for resident rooms?
- 3With the current staffing rating, how does your team prioritize and manage daily hygiene and toileting assistance to ensure residents feel comfortable and well-cared for?
- 4I see that you have a very active social calendar; what are some of the most popular activities or events that residents look forward to participating in each week?
- 5Regarding medication management, what systems or double-check procedures do you have in place to ensure that medications are administered accurately and on time?
- 6How does your culinary team handle special dietary needs or preferences, and what steps are taken to ensure the food quality meets the expectations of your residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff at St Ann took exceptional care of my mother for over a year. Mary, Julia, Michael, Tess and others made an extremely difficult and uncertain time not only bearable but enjoyable.”
“My mom was here after a hospital visit and spent 2 miserable weeks. She sat in dirty diapers, they left her on the toilet and forgot her, she got showered 2 times in 2 weeks, she fell in the bathroom and had to scream for help.”
“They dropped my mother-in-law in the bathroom, breaking her hip. Then put her back int bed and attempted to hide their actions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Ann's has concerning patterns with families filing complaints that triggered 7 of its 25 deficiencies, including recent issues in 2025. The facility repeatedly struggles with basic daily care assistance, medication management, and care planning, with these problems persisting across multiple years from 2019 to 2025 despite reported corrections, suggesting ongoing quality concerns families should investigate thoroughly.
Dec 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 12, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 17, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Apr 3, 2023Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 13, 2019Routine11
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
St. Ann's Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 10 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit stannsok.com
Medicare data downloads
Original nursing home datasets
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