The Health Center at Concordia
Strong Medicare quality ratings; families often praise clean, well-maintained physical environment. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
The facility offers a high-quality environment for independent living, but the skilled nursing unit has documented issues with communication and staffing consistency. If you are considering the skilled nursing or rehab wing, I strongly recommend interviewing the nursing leadership directly and asking for their current staff-to-patient ratios to ensure your loved one will receive adequate attention.
Google Reviews
Google Reviews
32 reviews on Google“The Health Center at Concordia receives highly polarized feedback, with a clear divide between the experiences of independent living residents and those in skilled nursing or rehab. While independent living is frequently praised for its community atmosphere and cleanliness, the skilled nursing unit faces serious criticism regarding staff turnover, unprofessional communication, and quality of care. Families considering this facility should be aware that while the physical environment is often described as beautiful, the clinical support and administrative responsiveness appear inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Active, social community for independent living
- Spacious room layouts
- Friendly staff in independent living areas
Concerns
- High staff turnover and understaffing (mentioned by 2 reviewers)
- Unprofessional or rude communication from staff (mentioned by 2 reviewers)
- High cost relative to quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that this is a smaller community of 30 residents, how do you ensure consistent communication between the nursing staff and family members regarding changes in care?
- 2With the current staffing levels, what specific processes do you have in place to ensure that residents receive timely assistance with daily needs throughout the evening and weekends?
- 3I noticed your team is active in responding to online feedback; how do you incorporate that family input into improving the daily experience for residents?
- 4Could you walk me through the typical daily activity schedule and how you tailor these programs to keep residents engaged given the intimate size of the facility?
- 5How does your clinical team manage medical emergencies or acute health changes, and at what point is a family member typically brought into that decision-making process?
- 6We are looking for a high standard of care; could you explain how your current staffing model supports the personalized attention that families expect at this price point?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive and friendly and knowledgeable. It is spacious and the semi private rooms are double the size of most nursing centers.”
“It appears that the nursing skills is the poor part. I have been in the independent living part and it is wonderful.”
“I get a call from them the person calling gave me their first name but no title and they were rude and combative. Zero customer service.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies, particularly in infection control which has appeared in all three surveys and prompted a family complaint in 2024. The main problem areas are infection control, fire safety procedures, and care planning coordination. While all issues have correction dates, the repeated infection control violations and the fact that families have filed complaints about care quality suggest persistent operational challenges that families should carefully investigate before placement.
Nov 19, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nov 19, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2023Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 25, 2022Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Oct 2, 2023
$5,244
Fine
Sep 13, 2023
$20,163
Payment Denial
Sep 13, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
The Health Center at Concordia
nonprofit
Ownership & Management
Owners
Lutheran Senior Citizens INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit concordiaseniorliving.com
Medicare data downloads
Original nursing home datasets
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