Heights Rehabilitation and Healthcare Center, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 162 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (61%)
- High RN turnover (65%)
Bottom 25% in OH · Meets national RN staffing standard · Worst in CROWN HEALTHCARE GROUP chain · $183,316 in fines
What this means for your family
The Heights has a strong reputation for physical therapy, making it a potential option for short-term rehab. However, the recurring, serious allegations of neglect and poor communication in long-term care are significant red flags. If you consider this facility, conduct unannounced visits, specifically check the cleanliness of the resident's room, and ask management directly about their current staffing ratios and turnover rates.
Google Reviews
Google Reviews
162 reviews on Google“The Heights Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising the facility as clean and compassionate, while others report severe neglect and unprofessionalism. While many reviewers highlight positive experiences with physical therapy and specific nursing staff, a significant number of families describe issues with hygiene, slow response times, and poor communication. Potential families should be aware of the stark contrast between the positive rehabilitation experiences and the critical reports regarding long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive and compassionate individual staff members
- Helpful hospital liaison and administrative staff
Concerns
- Neglect and lack of basic care (dehydration, malnourishment, hygiene) (mentioned by 12 reviewers)
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Unprofessional staff attitudes and verbal abuse (mentioned by 7 reviewers)
- Poor communication and difficulty reaching management (mentioned by 6 reviewers)
- Unpleasant odors (urine/feces) in resident areas (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of therapy services; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2Given the importance of hydration and nutrition, what specific protocols do you have in place to ensure residents are consistently monitored and assisted during mealtimes?
- 3I see that you are very active in responding to online feedback; what is your formal process for family members to communicate concerns or updates directly to management?
- 4With the current staffing levels, what is the average response time for a call light, and how do you ensure staff are available to assist with immediate hygiene or comfort needs?
- 5Could you walk me through your daily activity schedule and explain how you encourage residents to participate in social engagement throughout the week?
- 6What measures are taken to maintain a fresh and clean environment in the resident living areas throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff did a good job of getting my Dad back on his feet. I am grateful for all their help.”
“The staff is very friendly and efficient. My cousin is there, I certainly approve and appreciate them taking good care of her.”
“My mother has been at The Heights for almost a year now. I have built a relationship with the staff. The staff treats my mother very well (like their family member). If there is ever an issue with my mother, I am ALWAYS called immediately to discuss the situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced numerous complaints from families who filed 14 reports, triggering investigations that revealed problems with resident care, facility safety, and financial protection. The most recurring issues involve fire safety and emergency systems, environmental cleanliness and comfort, and resident rights violations including privacy breaches and inadequate notification procedures. While the facility has corrected each identified deficiency, the pattern of complaint-driven investigations suggests ongoing concerns families should carefully evaluate through a personal visit.
Nov 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Aug 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 26, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 4, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 18, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Sep 14, 2023
$183,316
Ownership & Operations
Who Operates This Facility
Heights Rehabilitation and Healthcare Center, the
for profit
Chain Affiliation
Crown Healthcare Group
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 9 (Worst)
Ownership & Management
Owners
Crown Ohio Holdco II LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
162 reviews from families & visitors
Official Website
Visit theheightsrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Brentwood Health Care Center
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