The Pavilion Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (67%)
- High RN turnover (80%)
Bottom 25% in OH · Critically understaffed (RN) · No penalties on record
What this means for your family
While recent reviews suggest that new administrative leadership is making positive changes, the facility has a long history of severe complaints regarding hygiene and staffing. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the halls and asking specifically about their current nurse-to-patient ratios.
Google Reviews
Google Reviews
44 reviews on Google“The Pavilion Rehabilitation and Nursing Center faces significant, recurring criticism regarding understaffing, poor hygiene, and neglect of basic patient needs like showering and medication management. While some families report positive experiences following recent changes in administrative leadership, many others describe a facility struggling with unsanitary conditions and inadequate care standards.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and proactive social services staff
- Effective physical and occupational therapy team
- Recent administrative improvements noted by some families
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor hygiene and unsanitary facility conditions (mentioned by 8 reviewers)
- Medication errors and delays (mentioned by 4 reviewers)
- Unresponsive call lights and delayed assistance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent administrative changes mentioned by some families, what specific steps have been taken to improve daily staffing levels and response times for call lights?
- 2I noticed the therapy team is highly regarded here; how do you integrate their rehabilitation plans with the daily nursing care to ensure consistent progress for residents?
- 3Could you walk me through your current protocols for medication administration and how you ensure accuracy and timeliness for residents with complex needs?
- 4What is your current strategy for maintaining facility hygiene and cleanliness, and how often are common areas and resident rooms deep-cleaned?
- 5I see that social services is often praised for being proactive; how do you facilitate communication between your team and families to keep us updated on our loved one's care?
- 6What does a typical daily activity schedule look like to ensure residents remain engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My son was admitted to this nursing care facility after a very intense surgery. We got off to a rough start & I was very worried leaving him there, but after a meeting with the Administrator, Ashley, his care has been great!”
“This place will leave your loved ones sit in filth. They don't care about the residents or there safety. Stay far away if you care for your loved ones.”
“Ari the social services and social work is amazing 👏 she goes above and beyond always there to answer the questions you may have and also Leah is awesome both ladies do an outstanding job here at the pavilion!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant challenges with 90 deficiencies across multiple areas, with 28 complaints filed by families. Environmental safety, medication management, and food service emerge as the most problematic areas, with recurring issues spanning multiple surveys. While the facility consistently corrects cited deficiencies, the pattern of repeated problems—particularly with facility cleanliness and safety—suggests ongoing operational difficulties that families should carefully evaluate during their visit.
Feb 19, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jan 9, 2025Routine13
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2024Complaint5
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
May 15, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
The Pavilion Rehabilitation and Nursing Center
for profit
Chain Affiliation
Northwood Healthcare Group
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 7
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit pavilionnwh.com
Medicare data downloads
Original nursing home datasets
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