Avenue at Broadview Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (69%)
Bottom 25% in OH · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in PROGRESSIVE QUALITY CARE chain
What this means for your family
While the facility is physically modern and offers effective physical therapy, the reports of severe neglect and understaffing are deeply concerning. If you choose this facility, ensure you have a daily presence to monitor care, and specifically ask administration for their current staffing ratios and their protocol for incident reporting.
Google Reviews
Google Reviews
62 reviews on Google“The Avenue at Broadview Heights presents a stark contrast in reviews, with some families praising the facility's cleanliness and the dedication of specific staff members, while others report severe neglect, understaffing, and poor communication. Critical concerns include reports of untreated bedsores, medication errors, and a lack of responsiveness from administration regarding patient safety and discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical therapy services
- Some highly dedicated and compassionate individual staff members
- Welcoming atmosphere for visitors
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Neglect of basic patient needs (hygiene, hydration, call lights) (mentioned by 6 reviewers)
- Poor communication from administration and management (mentioned by 5 reviewers)
- Frequent falls and inadequate safety monitoring (mentioned by 4 reviewers)
- Issues with billing, refunds, or insurance practices (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols do you have in place to ensure call lights are answered promptly and basic hygiene needs are consistently met?
- 2With the facility currently holding a 1-star CMS health inspection rating, what concrete steps is management taking to address the recent state violations and improve overall care quality?
- 3How does your team ensure consistent communication with families regarding changes in a resident's health status or care plan, especially when concerns arise?
- 4What safety measures and supervision protocols are in place to prevent falls and ensure residents are monitored adequately throughout the day and night?
- 5Can you walk me through how your medication management process works to ensure accuracy and safety for residents?
- 6What does a typical daily activity schedule look like for residents, and how do you ensure those in memory care remain engaged and supported?
Personalized based on this facility's data
Key Review Excerpts
“My mother came to this facility on Respite. she was only going to be there for 5 days. it took over an hour and a half to get a drink of water even though her room was right next to the nursing station.”
“My husband developed bedsores that were not treated properly. He was neglected beyond belief. We begged them for help. We have photos showing the extent of the neglect.”
“The nursing staff was very attentive to dad’s needs, the only thing he didn’t like was the food, lol. The Physical Therapist worked well to get dad up and moving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering 42 of 75 deficiencies, with recurring problems in daily care assistance, medication management, and toileting/incontinence care. Most concerning are repeated violations for providing appropriate treatment according to care orders, which appeared in six recent complaints through January 2026, suggesting ongoing quality issues. While all deficiencies show correction dates, the persistent pattern of complaint-driven citations across multiple care areas warrants careful consideration during visits.
Jan 15, 2026Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 20, 2024Complaint5
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 7, 2024Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 7, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Payment Denial
Oct 21, 2025
78-day denial
Ownership & Operations
Who Operates This Facility
Avenue at Broadview Heights
for profit
Chain Affiliation
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Progressive Broadview Heights Partners, LLC
Owner · Organization
Mike Flank Trust
Owner (parent company) · Organization
Colonna, Julian
Owner (parent company)
Colonna, Vito
Owner (parent company)
Flank, Eitan
Owner (parent company)
Flank, Liat
Owner (parent company)
Flank, Matan
Owner (parent company)
Flank, Shaul
Owner (parent company)
Sausen, Joel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit avenueatbroadviewheights.com
Medicare data downloads
Original nursing home datasets
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