Regina Health Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While Regina Health Center has a history of providing compassionate care and excellent therapy, recent reports of staffing shortages and medication safety issues are concerning. If you choose this facility, we strongly recommend frequent, unannounced visits at different times of the day to monitor the quality of care and staff responsiveness.
Google Reviews
Google Reviews
26 reviews on Google“Regina Health Center receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report significant concerns regarding neglect and unprofessional behavior. Recent reviews from 2025 highlight serious issues with call light response times and staff attitude, contrasting sharply with positive experiences from long-term residents' families.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Strong physical and occupational therapy
- Compassionate long-term care staff
- Active religious/spiritual programming
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Unprofessional or unkind staff behavior (mentioned by 3 reviewers)
- Medication administration errors or lack of oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on spiritual programming, what specific religious or community activities are available for residents to participate in on a weekly basis?
- 2Could you walk me through your current process for medication administration and the oversight measures in place to ensure accuracy for residents?
- 3How does the nursing team manage and prioritize call light responses, and what is the typical expectation for response times during different shifts?
- 4With the facility's emphasis on physical and occupational therapy, how are these programs integrated into a resident's daily routine to help them maintain their mobility?
- 5What steps is the leadership team taking to ensure that all staff members consistently uphold the facility's standards for professional and compassionate communication with residents and families?
- 6In the event of a medical change or emergency, what is your protocol for communicating those updates to family members in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“The care Regina provided my mother was incredible. She was the happiest I had seen her in the last twenty years of her life!”
“The facility was very clean, food was good for her, she made friends and I loved that Mass was celebrated everyday!”
“Initially, the nurse was giving insulin without checking my mom's blood sugar. The nurse said they didn't have all the orders from the doctor/hospital, so this may not be their fault, but that is dangerous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regina Health Center shows concerning patterns with recurring safety issues despite corrections, particularly in fire safety, electrical systems, and building safety that have persisted across multiple surveys from 2019 to 2024. Families have filed complaints that led to investigations regarding resident abuse/neglect, safety hazards, and accommodation failures. While all deficiencies show correction dates, the repetitive nature of fundamental safety violations raises questions about the facility's commitment to maintaining standards long-term.
Jun 11, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Apr 29, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 22, 2024Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Apr 11, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 21, 2022Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Regina Health Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit reginahealthcenter.org
Medicare data downloads
Original nursing home datasets
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