Nursing HomeMedicaid

Regina Health Center

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

5232 Broadview Rd, Richfield, OH 44286|99 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 26 Google reviews

(330) 659-4161 Directions Website

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What this means for your family

Regina Health Center has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and strong physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

27 public Google reviews available

Regina Health Center receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report significant concerns regarding neglect and unprofessional behavior. Recent reviews from 2025 highlight serious issues with call light response times and staff attitude, contrasting sharply with positive experiences from long-term residents' families.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Strong physical and occupational therapy
Compassionate long-term care staff
Active religious/spiritual programming

Concerns

Slow or non-existent response to call lights (mentioned by 2 reviewers)
Unprofessional or unkind staff behavior (mentioned by 3 reviewers)
Medication administration errors or lack of oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 27 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's strong focus on spiritual programming, what specific religious or community activities are available for residents to participate in on a weekly basis?
2Could you walk me through your current process for medication administration and the oversight measures in place to ensure accuracy for residents?
3How does the nursing team manage and prioritize call light responses, and what is the typical expectation for response times during different shifts?
4With the facility's emphasis on physical and occupational therapy, how are these programs integrated into a resident's daily routine to help them maintain their mobility?
5What steps is the leadership team taking to ensure that all staff members consistently uphold the facility's standards for professional and compassionate communication with residents and families?
6In the event of a medical change or emergency, what is your protocol for communicating those updates to family members in a timely manner?

Personalized based on this facility's data

Key Review Excerpts

“The care Regina provided my mother was incredible. She was the happiest I had seen her in the last twenty years of her life!”

Long-term resident's family · 2024★★★★★

“The facility was very clean, food was good for her, she made friends and I loved that Mass was celebrated everyday!”

Long-term resident's family · 2025★★★★★

“Initially, the nurse was giving insulin without checking my mom's blood sugar. The nurse said they didn't have all the orders from the doctor/hospital, so this may not be their fault, but that is dangerous.”

Short-term rehab family member · 2023★★☆☆☆

Source: 27 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

4.38hrs

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

21%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility12.3%

Better than Avg

Here

12.3%

12.8%

30.1%

Summit

31.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility20.7%

Worse than Avg

Here

20.7%

15.4%

8.8%

Summit

11.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.5%

92.7%

Summit

90.3%

Residents needing more daily help over time

↓ Lower is better

This Facility6.7%

Mixed vs Avgs

Here

6.7%

13.9%

5.3%

Summit

4.8%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Summit

93.5%

Residents whose walking got worse

↓ Lower is better

This Facility8.3%

Mixed vs Avgs

Here

8.3%

14.1%

6.1%

Summit

5.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.7%

Better than Avg

Here

97.7%

79.8%

75.6%

Summit

65.3%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.4%

Better than Avg

Here

98.4%

82.0%

78.5%

Summit

68.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.5%

Worse than Avg

Here

2.5%

1.6%

1.2%

Summit

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

44findings in history

Latest survey: 5 · well below OH avg (10.1)

6 complaint-triggered findings

Regina Health Center shows concerning patterns with recurring safety issues despite corrections, particularly in fire safety, electrical systems, and building safety that have persisted across multiple surveys from 2019 to 2024. Families have filed complaints that led to investigations regarding resident abuse/neglect, safety hazards, and accommodation failures. While all deficiencies show correction dates, the repetitive nature of fundamental safety violations raises questions about the facility's commitment to maintaining standards long-term.

May 11, 2026Complaint2 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 11, 2025Complaint1 finding

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Apr 29, 2025Complaint1 finding

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Dec 21, 2024Complaint2 findings

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 22, 2024Routine11 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Apr 21, 2022Routine8 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regina Health Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Yantek, MarkW-2 Managing EmployeeAndrews, KatherineOfficer / DirectorBremer, SusanOfficer / DirectorGries, RogerOfficer / DirectorHomyock, KathleenOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(330) 659-4161

reginahealthcenter.org

5232 Broadview Rd

Richfield, OH 44286

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

26 reviews from families & visitors

Official Website

Visit reginahealthcenter.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.