Hayward Post Acute
Strong Medicare quality ratings; families often praise friendly and compassionate individual staff members. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
While some individual caregivers are described as wonderful, the facility has a documented pattern of failing to deliver promised therapy and managing basic hygiene and medication needs. If you choose this facility, you must implement a rigorous daily check-in routine to ensure your loved one is receiving their prescribed treatments and staying clean.
Google Reviews
Google Reviews
52 reviews on Google“Families considering Hayward Post Acute should be aware of significant reports regarding patient neglect, including delayed medication, failure to provide promised therapy, and hygiene issues. While some reviewers praise specific staff members for being friendly and attentive, there is a recurring pattern of serious medical and safety concerns involving bedsores, falls, and lack of responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate individual staff members
- Cleanliness in certain wings or during specific stays
- Effective physical and occupational therapy (noted by some)
- Responsive administration regarding specific complaints
Concerns
- Failure to provide promised physical/occupational therapy (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and incontinence care (mentioned by 3 reviewers)
- Delayed medication administration or missed doses (mentioned by 3 reviewers)
- Unresponsive staff to call lights or patient needs (mentioned by 3 reviewers)
- Unpleasant facility odors (body odor/dirty diapers) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have mentioned how compassionate individual staff members can be; how do you foster that culture of kindness among your team?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 3How does the nursing team manage call lights and ensure that residents' immediate needs are addressed promptly, especially during shift changes?
- 4Could you tell me more about your daily routine for hygiene care and how you ensure the facility stays fresh and clean for all residents?
- 5What is the process for coordinating physical and occupational therapy to ensure every resident receives their full prescribed sessions?
- 6How do you handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff at this facility are angels sent from heaven! Valerie, the Case Worker, helped me find transitional housing after my recovery. The Physical Therapist... was delightful, and appropriately motivating.”
“My mother's experience is similar to other 1-star reviews. She was left unattended for 7.5 hours after a diarrhea incident, she was not receiving her pain medication on schedule, and she was berated for moaning while being left in severe pain.”
“All the staff are friendly, helpful, dependable. Work ethics are above and beyond. I would like to recognize the employees who helped us from Administration , Doctors, Nurses, Physical Therapist, Occupational Therapist , LVN's, CNA's , EVS's, Kitchen Staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hayward Post Acute has significant deficiency concerns, with families filing complaints leading to 11 investigations. Recurring problems span care planning, daily living assistance, and food safety, with food safety issues persisting from 2022 through December 2025. While most deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during facility visits.
Dec 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Dec 11, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Aug 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 27, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Hayward Post Acute
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 19
Ownership & Management
Owners
Windsor Haysac Holdings LLC
Owner · Organization
Antelope Holdings I, LLC
Owner (parent company) · Organization
Windsor Oxford Holding Company, LLC
Owner (parent company) · Organization
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit windsorpostacutehayward.com
Medicare data downloads
Original nursing home datasets
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