Emmanuel Post Acute Care - Hayward
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews
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What this means for your family
While the nursing staff has demonstrated deep compassion during end-of-life care, recent reports of mold in facilities and neglect regarding personal hygiene are alarming. Families should prioritize an in-person inspection of the cleanliness of the rooms and showers before committing to this facility.
Google Reviews
Google Reviews
12 reviews on Google“Families may find comfort in the compassionate end-of-life care provided by the nursing staff, with specific praise for their emotional support during difficult moments. However, serious concerns have been raised regarding hygiene standards, including reports of mold in showers and neglected personal care, as well as issues with noise levels and room assignments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Empathetic nursing staff
- Positive outlook on new ownership
Concerns
- Poor hygiene and sanitation standards
- Inadequate personal care/hygiene assistance
- Noise disturbances and room assignment issues
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of empathy is maintained during busy shifts?
- 2With the recent changes in ownership, what specific improvements have been made to the facility's cleanliness and daily sanitation routines?
- 3How does the care team approach personal hygiene and assistance with daily grooming to ensure every resident feels refreshed and cared for?
- 4What steps are in place to manage noise levels in the hallways to ensure a peaceful environment for residents during rest periods?
- 5Can you walk us through the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
- 6What kind of daily activities or social engagement opportunities are available to keep the residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The staff took great care of my mom and her last days. The nurse held my mom's hand as she took her last breath. I am so grateful for them.”
“New Ownership is AMAZING! Sincere compassion for residents and staff. Can’t wait to see changes being made in action, Bright future ahead!!”
“My aunt was there and for a week no one came to clean her or wash her hair. My sister came to do it and the shower had a bunch of equipment in it so it was obvious it was never used. She said there was mold in it and she was worried my aunt would get an infection just by being in it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 86 deficiencies across 9 surveys, including 7 complaint-triggered inspections where families filed reports. The most recurring issues involve medication management, fire safety systems, and infection control. While all deficiencies show correction dates, the persistent nature of medication errors, pharmacy service problems, and safety violations across multiple years suggests ongoing operational challenges that families should carefully consider.
Mar 6, 2026Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Routine15
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 15, 2025Complaint3
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
May 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 30, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Emmanuel Post Acute Care - Hayward
for profit
Ownership & Management
Owners
Demesa, Praxedes
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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