Eden Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Below average in CA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in SPYGLASS HEALTHCARE chain · $39,060 in fines · Abuse citation
What this means for your family
The facility shows strong potential due to its excellent rehabilitation services and a visible commitment to improvement under new management. However, families must remain extremely vigilant regarding hygiene and medication accuracy, as there are documented instances of severe neglect and medical errors.
Google Reviews
Google Reviews
78 reviews on Google“Eden Healthcare Center is highly regarded by many families for its exceptional rehabilitation services and a recent positive transformation under new management. However, there are serious, recurring allegations regarding patient neglect, specifically concerning hygiene and medication administration, alongside concerns about safety and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding rehabilitation and physical therapy team
- Welcoming and compassionate nursing staff
- Clean and well-maintained facility
- Positive impact of new management and ownership
Concerns
- Patient neglect regarding hygiene and incontinence care (mentioned by 2 reviewers)
- Staffing shortages leading to inadequate patient attention (mentioned by 2 reviewers)
- Safety issues and patient-on-patient physical altercations (mentioned by 2 reviewers)
- Difficulty reaching the facility by phone
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation and physical therapy team; could you tell me more about how they work with residents to regain independence?
- 2With the recent changes in management and ownership, what specific improvements have you seen in the day-to-day care and facility maintenance?
- 3How does your nursing team ensure that personal hygiene and incontinence care are handled consistently and with dignity for every resident?
- 4What specific protocols are in place to ensure medication management is error-free and that families are kept informed of any changes?
- 5Could you describe how the staff manages resident interactions to ensure a safe and peaceful environment for everyone?
- 6What is the best way for family members to stay in touch with the nursing staff if we have questions or need an update on our loved one?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation team is outstanding. They are knowledgeable, encouraging, and genuinely invested in each patient’s progress.”
“My 92 yr. old father, who lived on his own until a fall, stayed at Eden for 30 days after getting out of the hospital. He was left sitting in soiled diapers 23 hrs. a day.”
“This facility must have just changed ownership, because this place has transformed since the last time I was here. There are staff with smiles on their face, they're very inviting...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns, with families filing complaints that triggered federal investigations into repeated problems with resident protection, accident prevention, and medication management. Most concerning are multiple deficiencies related to protecting residents from abuse and neglect, maintaining safe environments free from hazards, and proper pharmacy services that have persisted across multiple surveys from 2019 to 2025, suggesting ongoing systemic issues despite correction plans.
Feb 20, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 30, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 5, 2024Routine31
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 18, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 6, 2024
$30,870
Fine
May 26, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Eden Healthcare Center
for profit
Chain Affiliation
Spyglass Healthcare
8 facilities nationwide
Chain avg rating: 3.1/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Spyglass Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit edenhc.com
Medicare data downloads
Original nursing home datasets
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