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Assisted Living

Continuance Care Home LLC

Limited public data on Continuance Care Home LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

565 Schafer Rd, Harder-Tennyson · Hayward, CA 9454416 bedsLicensed & Active
Google rating
3.4/5

based on 7 Google reviews

5
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Continuance Care Home LLC Assisted Living in Hayward, CA — Street View
Street View

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What this means for your family

This facility presents significant red flags regarding resident safety and staff responsiveness. Given the reports of physical altercations and unhelpful staff, families should prioritize an in-person unannounced visit and speak directly with current residents' families before committing.

Google Reviews

Google Reviews

7 reviews on Google
Families should exercise extreme caution when considering this facility due to serious allegations of staff hostility and unsafe environments. While some recent ratings are high, specific reviews describe aggressive behavior, lack of staff intervention during conflicts, and a management style that feels unwelcoming and secretive.

Quality Themes

Tap a score for details
FoodN/AStaff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Concerns

  • Aggressive behavior and lack of staff intervention during conflicts
  • Unwelcoming and suspicious management/staff behavior

Rating Trends

Tap a year to see what changed

2345.02016(1)1.02017(1)5.02019(1)2.02023(1)3.72024(3)

Distribution · 7 analyzed

5
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0
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1How do you approach introducing new residents to the group to ensure everyone feels welcomed and comfortable in the home?
  • 2When disagreements or personality clashes arise between residents, what is your specific process for staff to step in and mediate?
  • 3Can you tell me more about how the team communicates important daily updates or changes in care to family members?
  • 4What kind of training does your staff undergo regarding resident behavior and managing interpersonal conflicts?
  • 5What does a typical day look like for the residents here, and how do you involve them in choosing their daily activities?
  • 6How is medical care managed during the night or on weekends if a resident has an urgent health need?

Personalized based on this facility's data


Key Review Excerpts

Worst place ever fight with people fighting below the belt plus screamers plus ppl bringing back just to restrain plus when in no help from staff on police review of assistance from staff no police help after.

Family member describing an incident · 2024☆☆☆☆

please be careful who you leave your elders with. I don't trust this place. Very mean manager and staff member I can only imagine how they treat the elderly within. Refused to let the mail lady in and they refused to let her use their restroom and were very suspect like they were hiding something.

Concerned visitor · 2017☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

16total
22 Type A— immediate health risk
31 Type B— non-compliance
Clean record— no deficiencies found
Oct 15, 2025Other
Clean

This report details a complaint investigation conducted on 10/15/2025 regarding allegations of staff preventing residents from receiving visitors, attending appointments, or providing contact information. All three allegations were reviewed and subsequently found to be unsubstantiated based on interviews and record reviews.

Oct 15, 2025Complaint
Clean

This report details a complaint investigation conducted on 10/15/2025 regarding allegations of staff preventing residents from receiving visitors, attending appointments, or providing contact information. All three allegations were reviewed and subsequently found to be unsubstantiated based on interviews and record reviews.

Aug 21, 2025Other
Clean

The inspection identified multiple deficiencies across various areas, including sanitation, safety, and storage practices. Most citations were classified as Type B, indicating non-compliance that could become a risk without correction. Specific issues noted include overflowing trash, unsecured medications, and general maintenance concerns like patio wood damage.

May 19, 2025Other
Clean

The inspection identified multiple deficiencies, including several Type A violations related to the unsecured storage of medications and hazardous materials. Type B deficiencies were noted concerning general cleanliness, such as overflowing trash and unclean shared bathrooms. Immediate corrective action is required for safety and sanitation issues.

Feb 18, 2025Inspection
Clean

The inspection identified multiple deficiencies across several areas, including immediate safety hazards from unsecured chemicals, structural issues with the facility exterior, and deficiencies in record-keeping and staff training protocols. The report cites four distinct deficiencies, categorized as one Type A (immediate risk) and three Type B violations, requiring corrective action by specified due dates.

Jul 23, 2024Complaint
Clean

This report documents a complaint investigation conducted on July 23, 2024, regarding the allegation that the facility was not ensuring residents attended medical appointments. Based on interviews and records review, the allegations were found to be unsubstantiated.

Feb 17, 2024Inspection
Clean

The inspection identified multiple deficiencies across several areas, including immediate health risks related to hot water temperature and unsecured chemicals. Non-compliance was also noted regarding facility maintenance, such as improper storage in resident rooms and incomplete personnel files. Overall, the facility requires significant corrective action to meet safety and operational standards.

Nov 29, 2023Other
Clean

The inspection identified multiple deficiencies across several areas, including medication/chemical storage, fire safety, sanitation, and food supply. There were three Type A citations, indicating immediate health risks that require urgent correction. Several Type B citations address ongoing maintenance and operational standards that must be addressed by the specified Plan of Correction dates.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Continuance Care Home LLC

Administrator

MARSHALL, SHIRLEY

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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