Bethel Health Care Center
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive nursing staff. Still worth an in-person visit.
based on 235 Google reviews
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What this means for your family
Bethel Health Care Center is highly recommended for its clean environment and exceptional therapy team, which many families credit for successful recoveries. However, because a few reviewers noted issues with call bell response times and communication during medical transitions, we advise you to ask specifically about their staffing ratios on weekends and how they handle updates during health declines.
Google Reviews
Google Reviews
235 reviews on Google“Bethel Health Care Center is widely praised for its clean, modern facility and a highly attentive, compassionate staff that treats residents like family. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding call bell response times, staffing levels, and communication during medical transitions. Overall, it is highly regarded for its rehabilitation services and professional, welcoming atmosphere.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Clean, modern, and well-maintained facility
- Highly effective physical and occupational therapy
- Professional and helpful administrative/concierge team
Concerns
- Slow response times to call bells and patient needs (mentioned by 4 reviewers)
- Inconsistent food quality and menu options (mentioned by 3 reviewers)
- Communication issues regarding patient medical status and discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of positive feedback regarding your therapy team; how do you integrate physical and occupational therapy into a resident's daily routine?
- 2When a resident needs assistance, what is the standard protocol for responding to call bells, and how do you ensure timely support during peak hours?
- 3Could you walk me through how your team coordinates communication with families regarding changes in a resident's medical status or updates to their care plan?
- 4I see that you actively engage with feedback online; how does the administrative team use family input to improve the dining experience and menu variety for residents?
- 5Given the recent state health inspections, what specific steps is the facility taking to address those findings and maintain high standards of care?
- 6What kind of social or enrichment activities are available to help residents feel connected and active within the community on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The staff at BHC are friendly, compassionate and some went above and beyond which made the very difficult time in our family's life a bit easier.”
“I was hesitant to bring my 100+ aunt who had a hip replacement to Bethel because the hospital social worker said medicare gave few stars. I can honestly say, medicare has to get up to speed!! Bethel Health care was FABULOUS!!!”
“The care and love of the nurses, aides, housekeepers and management was fabulous. Everyone I encountered was greeted with smiles and laughter.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethel Health Care Center has faced multiple family complaints resulting in 6 deficiencies, with persistent issues across care planning, safety supervision, and medication management appearing repeatedly across surveys from 2021 to 2024. Most concerning are complaint-triggered violations involving accident prevention and abuse reporting that have recurred over time. While the facility has addressed these deficiencies when cited, the pattern of repeated problems in core care areas suggests ongoing quality concerns families should carefully evaluate.
Jul 22, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 10, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 6, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Apr 11, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
May 10, 2024
$8,018
Fine
May 10, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Bethel Health Care Center
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 15 of 43
Ownership & Management
Owners
Bethel Investors, LLC
Owner · Organization
Estate of Roland Charles Butler
Owner · Organization
Flight, Grace
Owner
Butler, Helen
Owner
Butler, Mary
Owner
Butler, Matthew
Owner
Butler, Robert
Owner
Mccollam, Mary
Owner
Miller, Meaghan
Owner
Bpb Equity Holdings LLC
Owner (parent company) · Organization
Cedar Hill Ng Trust
Owner (parent company) · Organization
Juniper Ng Trust
Owner (parent company) · Organization
Oak Drive Ng Trust
Owner (parent company) · Organization
Rolling Hill Ng Trust
Owner (parent company) · Organization
Geffner, Ira
Owner (parent company)
Bokow, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
235 reviews from families & visitors
Official Website
Visit bethelhealthcare.com
Medicare data downloads
Original nursing home datasets
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