Harbor House Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 75 Google reviews

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What this means for your family
Harbor House has a strong reputation for physical therapy and clean facilities, making it a potential candidate for short-term rehab. However, families must be vigilant regarding staffing levels; we strongly recommend visiting during off-hours and asking specifically how the facility handles call-light response times and medication management for residents.
Google Reviews
Google Reviews
75 reviews on Google“Harbor House Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its clean environment and effective physical therapy programs. However, a significant number of reviewers report critical issues regarding understaffing, poor communication, and inconsistent nursing care, particularly regarding medication management and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility
- Compassionate and attentive nursing staff (in select cases)
- Helpful social services and administrative support
Concerns
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication regarding care plans and discharge (mentioned by 5 reviewers)
- Inconsistent medication management (mentioned by 3 reviewers)
- Issues with meal quality and ordering (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that Harbor House has a 5-star CMS rating, how do you maintain that high standard of care while managing the current staffing levels?
- 2I noticed that some families have expressed concerns about response times to call lights; what is your current protocol for ensuring residents receive timely assistance?
- 3Could you walk me through how your team coordinates care plans and updates families, especially since clear communication is a top priority for us?
- 4I see that your facility actively responds to online feedback; how do you use that input to make tangible improvements to the resident experience?
- 5What measures are in place to ensure accuracy and consistency in medication management for residents with complex health needs?
- 6Since your physical and occupational therapy programs are highly regarded, how are these integrated into a resident's daily routine to keep them active?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was outstanding, supporting progress and keeping spirits high. The case manager was a very helpful resource, and the nursing staff (NP, nurses, CNAs) was skilled and dedicated.”
“The staff was loud at night yelling in the hallway, discussing other patients and their medications. And to top it off, there were mice in his room.”
“The physician and nursing staff could NOT follow instructions on pain management protocols, leaving an elderly man writhing in pain.. they failed to respond when he needed assistance going to the bathroom one morning and, as a result, he fell to the hard floor without access to a help cord.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harbor House has faced recurring issues with abuse prevention policies, with families filing complaints that triggered inspections in 2024, including two separate deficiencies for failing to prevent abuse and neglect. The facility shows consistent problems across nutrition and dietary services, medication management, and resident rights, with most deficiencies appearing corrected but continuing to resurface across multiple surveys from 2023 through 2025.
Nov 14, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Dec 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 6, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Feb 21, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 17, 2023Routine13
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Harbor House Nursing & Rehabilitation Center
for profit
Chain Affiliation
Banecare Management
8 facilities nationwide
Chain avg rating: 4.1/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Morris Health Management LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit banecare.com
Medicare data downloads
Original nursing home datasets
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