See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Harbor House Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.

11 Condito Road, Hingham, MA 02043142 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 75 Google reviews

5
4
3
2
1
Harbor House Nursing & Rehabilitation Center Nursing Home in Hingham, MA — Street View
Street View

Watch Harbor House Nursing & Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Harbor House has a strong reputation for physical therapy and clean facilities, making it a potential candidate for short-term rehab. However, families must be vigilant regarding staffing levels; we strongly recommend visiting during off-hours and asking specifically how the facility handles call-light response times and medication management for residents.

Google Reviews

Google Reviews

75 reviews on Google
Harbor House Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its clean environment and effective physical therapy programs. However, a significant number of reviewers report critical issues regarding understaffing, poor communication, and inconsistent nursing care, particularly regarding medication management and responsiveness to call lights.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean8.0Activities7.0Meds3.0Memory8.0Comms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility
  • Compassionate and attentive nursing staff (in select cases)
  • Helpful social services and administrative support

Concerns

  • Slow or non-existent response to call lights (mentioned by 7 reviewers)
  • Understaffing leading to neglect (mentioned by 6 reviewers)
  • Poor communication regarding care plans and discharge (mentioned by 5 reviewers)
  • Inconsistent medication management (mentioned by 3 reviewers)
  • Issues with meal quality and ordering (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(11)'21(7)'23(7)'25(6)'26(16)

Distribution · 76 analyzed

5
43
4
5
3
2
2
3
1
23

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that Harbor House has a 5-star CMS rating, how do you maintain that high standard of care while managing the current staffing levels?
  • 2I noticed that some families have expressed concerns about response times to call lights; what is your current protocol for ensuring residents receive timely assistance?
  • 3Could you walk me through how your team coordinates care plans and updates families, especially since clear communication is a top priority for us?
  • 4I see that your facility actively responds to online feedback; how do you use that input to make tangible improvements to the resident experience?
  • 5What measures are in place to ensure accuracy and consistency in medication management for residents with complex health needs?
  • 6Since your physical and occupational therapy programs are highly regarded, how are these integrated into a resident's daily routine to keep them active?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy team was outstanding, supporting progress and keeping spirits high. The case manager was a very helpful resource, and the nursing staff (NP, nurses, CNAs) was skilled and dedicated.

Rehab patient's family · 2024★★★★★

The staff was loud at night yelling in the hallway, discussing other patients and their medications. And to top it off, there were mice in his room.

Memory care family member · 2023☆☆☆☆

The physician and nursing staff could NOT follow instructions on pain management protocols, leaving an elderly man writhing in pain.. they failed to respond when he needed assistance going to the bathroom one morning and, as a result, he fell to the hard floor without access to a help cord.

Short-term rehab family member · 2023☆☆☆☆
Source: 75 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
86%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.4%
MA
21.4%
Plymouth
22.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
19.5%
MA
19.4%
Plymouth
21.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Plymouth
95.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
12.1%
MA
13.7%
Plymouth
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
15.4%
MA
21.3%
Plymouth
20.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.3%
MA
16.4%
Plymouth
16.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
MA
77.6%
Plymouth
87.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
79.7%
MA
77.7%
Plymouth
81.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
MA
1.3%
Plymouth
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.9)
3 complaint-triggered

Harbor House has faced recurring issues with abuse prevention policies, with families filing complaints that triggered inspections in 2024, including two separate deficiencies for failing to prevent abuse and neglect. The facility shows consistent problems across nutrition and dietary services, medication management, and resident rights, with most deficiencies appearing corrected but continuing to resurface across multiple surveys from 2023 through 2025.

Nov 14, 2025Routine
3
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Dec 2, 2024Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 30, 2024Complaint
1
0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Aug 6, 2024Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Feb 21, 2024Complaint
1
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 17, 2023Routine
13
0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbor House Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Banecare Management

Chain Size

8 facilities nationwide

Chain avg rating: 4.1/5 · Rank 1 of 8 (Best)

Ownership & Management

Owners

Morris Health Management LLC

Owner · Organization

100%

Key personnel

Faria, MarieW-2 Managing EmployeeMorris, KevinOfficer / DirectorBane Care Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call