Queen Anne Nursing Home, INC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
While the facility's physical therapy department is frequently praised, the recent trend of negative reviews regarding hygiene and staff responsiveness is concerning. If you choose this facility, ensure you have a clear plan for daily monitoring of your loved one's hygiene and medication schedule, and do not hesitate to escalate concerns to management immediately.
Google Reviews
Google Reviews
24 reviews on Google“Queen Anne Nursing Home receives polarized feedback, with some families praising the facility's physical environment and rehab therapy, while others report severe neglect and poor communication. Recurring criticisms focus on hygiene issues, specifically a lack of assistance with showers, and unprofessional behavior from nursing aides and management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and pleasant physical environment
- Responsive to specific rehab requests
- Spacious private room options
Concerns
- Inconsistent hygiene and bathing assistance (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication and dismissive management (mentioned by 2 reviewers)
- Slow response times for call bells/assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the focus on physical and occupational therapy here, how do you ensure that residents receive consistent support with daily hygiene and bathing routines during their recovery?
- 2Could you walk me through your process for ensuring timely responses to call bells, especially during shift changes or busier times of the day?
- 3How does your leadership team foster a supportive and professional environment for staff to ensure that every resident feels treated with kindness and respect?
- 4Since communication is so important to families, what is the best way for us to stay updated on our loved one’s daily progress and any changes in their care plan?
- 5With your current approach to medication management, what steps are in place to ensure accuracy and timely administration for residents with complex health needs?
- 6What types of social activities or engagement programs are available to help residents feel connected and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The Aides at night are asleep in the hallway making patients wait over 45 minutes for their help to use the restroom. They have also yelled at patients for needing their assistance to the restrooms.”
“On Mondays they told her they only do showers on Tuesday, on Tuesdays they told her showers were on Mondays and she would have to wait for next week. So she didn’t get a shower for 2 weeks basically.”
“His food offerings were responsive to his requests, the nursing aides were strong and capable, and the medical team made sure to manage his pain well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported concerns that triggered inspections revealing deficiencies in medication management, family notification of incidents, and medical records handling. The facility has faced recurring issues with infection control protocols appearing across multiple surveys, along with problems in medication management and resident care planning. While all cited deficiencies show correction dates from the provider, the pattern of complaint-triggered violations and repeated infection control issues warrants careful consideration during any visit.
Jun 5, 2024Routine2
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nov 1, 2023Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 14, 2023Routine16
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Administration Deficiencies
Have a Compliance and Ethics Program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Queen Anne Nursing Home, INC
for profit
Ownership & Management
Owners
Starr, Richard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit queenannenh.com
Medicare data downloads
Original nursing home datasets
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