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Nursing HomeMedicaid Top Rated

Queen Anne Nursing Home, INC

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

50 Recreation Park Drive, Hingham, MA 02043106 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 24 Google reviews

5
4
3
2
1
Queen Anne Nursing Home, INC Nursing Home in Hingham, MA — Street View
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What this means for your family

While the facility's physical therapy department is frequently praised, the recent trend of negative reviews regarding hygiene and staff responsiveness is concerning. If you choose this facility, ensure you have a clear plan for daily monitoring of your loved one's hygiene and medication schedule, and do not hesitate to escalate concerns to management immediately.

Google Reviews

Google Reviews

24 reviews on Google
Queen Anne Nursing Home receives polarized feedback, with some families praising the facility's physical environment and rehab therapy, while others report severe neglect and poor communication. Recurring criticisms focus on hygiene issues, specifically a lack of assistance with showers, and unprofessional behavior from nursing aides and management.

Quality Themes

Tap a score for details
Food7.0Staff3.0Clean4.0ActivitiesN/AMeds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean and pleasant physical environment
  • Responsive to specific rehab requests
  • Spacious private room options

Concerns

  • Inconsistent hygiene and bathing assistance (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)
  • Poor communication and dismissive management (mentioned by 2 reviewers)
  • Slow response times for call bells/assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'18(4)'22(3)'24(2)'26(2)

Distribution · 29 analyzed

5
17
4
3
3
0
2
1
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the focus on physical and occupational therapy here, how do you ensure that residents receive consistent support with daily hygiene and bathing routines during their recovery?
  • 2Could you walk me through your process for ensuring timely responses to call bells, especially during shift changes or busier times of the day?
  • 3How does your leadership team foster a supportive and professional environment for staff to ensure that every resident feels treated with kindness and respect?
  • 4Since communication is so important to families, what is the best way for us to stay updated on our loved one’s daily progress and any changes in their care plan?
  • 5With your current approach to medication management, what steps are in place to ensure accuracy and timely administration for residents with complex health needs?
  • 6What types of social activities or engagement programs are available to help residents feel connected and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The Aides at night are asleep in the hallway making patients wait over 45 minutes for their help to use the restroom. They have also yelled at patients for needing their assistance to the restrooms.

Family member of resident · 2023☆☆☆☆

On Mondays they told her they only do showers on Tuesday, on Tuesdays they told her showers were on Mondays and she would have to wait for next week. So she didn’t get a shower for 2 weeks basically.

Granddaughter of resident · 2024☆☆☆☆

His food offerings were responsive to his requests, the nursing aides were strong and capable, and the medical team made sure to manage his pain well.

Short-term rehab family member · 2023★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
MA
13.7%
Plymouth
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Plymouth
95.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.4%
MA
21.3%
Plymouth
20.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Plymouth
96.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
14.4%
MA
16.9%
Plymouth
16.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Better than Avg
Here
17.9%
US
19.5%
MA
19.4%
Plymouth
21.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
MA
77.7%
Plymouth
81.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
MA
77.6%
Plymouth
87.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MA
1.3%
Plymouth
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (8.9)
3 complaint-triggered
Clean record — no deficiencies

Families reported concerns that triggered inspections revealing deficiencies in medication management, family notification of incidents, and medical records handling. The facility has faced recurring issues with infection control protocols appearing across multiple surveys, along with problems in medication management and resident care planning. While all cited deficiencies show correction dates from the provider, the pattern of complaint-triggered violations and repeated infection control issues warrants careful consideration during any visit.

Jun 5, 2024Routine
2
0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Nov 1, 2023Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 14, 2023Routine
16
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0895Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a Compliance and Ethics Program.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Queen Anne Nursing Home, INC

Organization Type

for profit

Ownership & Management

Owners

Starr, Richard

Owner

100%

Key personnel

Lundin, KristenManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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