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Nursing HomeMedicaid Top Rated

John Scott House Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing and cna staff. Still worth an in-person visit.

233 Middle Street, Braintree, MA 02184138 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 72 Google reviews

5
4
3
2
1
John Scott House Nursing & Rehabilitation Center Nursing Home in Braintree, MA — Street View
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What this means for your family

John Scott House has a strong reputation for rehabilitation therapy and compassionate care, particularly in the dementia unit. However, families should be vigilant regarding medication administration and response times; we recommend visiting frequently and staying involved in your loved one's daily care plan to ensure needs are met promptly.

Google Reviews

Google Reviews

72 reviews on Google
John Scott House receives highly polarized reviews, with many families praising the compassionate nursing and rehab staff, while others report serious concerns regarding medical neglect and communication failures. While some families describe the facility as clean, welcoming, and professional, a significant number of negative reviews highlight issues with slow response times, medication management, and poor quality of food. Families considering this facility should carefully weigh the strong rehabilitation outcomes reported by some against the recurring reports of neglect and staffing shortages.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean8.0Activities6.0Meds3.0Memory7.0Comms5.0Value3.0

Strengths

  • Compassionate and attentive nursing and CNA staff
  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility environment
  • Strong communication from specific management and nursing leads

Concerns

  • Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)
  • Poor quality, cold, or unappealing food (mentioned by 6 reviewers)
  • Lack of follow-through with discharge planning (mentioned by 2 reviewers)
  • Understaffing leading to neglect of basic care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'19(5)'21(4)'23(13)'25(7)'26(18)

Distribution · 75 analyzed

5
44
4
9
3
0
2
2
1
20

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We noticed some great feedback regarding the compassion of your nursing and CNA staff; how do you ensure that level of attentive care remains consistent during busy shifts?
  • 2Could you tell us more about the daily dining experience, specifically how the menu is planned to ensure meals are both nutritious and appealing to residents?
  • 3What specific protocols are in place to ensure medication is administered accurately and without any delays?
  • 4How do you manage response times for call buttons, especially during the night or when the facility is at full capacity?
  • 5We are interested in the rehabilitation side of things—could you describe how the physical and occupational therapy programs are integrated into a resident's daily routine?
  • 6In the event of a medical emergency after hours, what is the process for communicating updates to the family and coordinating with outside physicians?

Personalized based on this facility's data


Key Review Excerpts

The nurses and the aids. I found very pleasant and can handle any questions I ask. The only real problem I had was with the food.

Rehab patient · 2024★★★★

The absolute negligence of this place is despicable. My grandfather went into the rehabilitation section with the hope of going home and was dead not even a month later.

Family member · 2023☆☆☆☆

My parents have lived at John Scott since Jan. 2023. I can not say enough good things about the staff. They work so hard and do it with such compassion and kindness.

Long-term resident's family · 2023★★★★★
Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MA
13.7%
Norfolk
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
MA
92.4%
Norfolk
87.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
15.3%
MA
16.4%
Norfolk
19.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
14.4%
MA
16.9%
Norfolk
19.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Norfolk
92.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
19.5%
MA
19.4%
Norfolk
15.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.2%
Better than Avg
Here
90.2%
US
79.8%
MA
77.7%
Norfolk
69.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.0%
Better than Avg
Here
83.0%
US
81.8%
MA
77.6%
Norfolk
65.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
MA
1.3%
Norfolk
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.9)
3 complaint-triggered

John Scott House has recurring safety and building system issues with 37 deficiencies across five recent surveys, including families filing formal complaints about notification failures and care quality. The facility struggles most with emergency systems and fire safety, infection control, and resident care planning. While all violations show correction dates, the pattern of repeated building system failures and complaint-triggered investigations about poor family communication suggests ongoing operational challenges that families should investigate thoroughly before placement.

Jan 15, 2026Complaint
2
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 2, 2025Routine
10
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jul 18, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Apr 30, 2024Routine
7
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 30, 2022Routine
17
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

John Scott House Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Banecare Management

Chain Size

8 facilities nationwide

Chain avg rating: 4.1/5 · Rank 4 of 8 (Best)

Ownership & Management

Owners

Morris Health Management LLC

Owner · Organization

100%

Key personnel

Faria, MarieW-2 Managing EmployeeBane Care Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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