John Scott House Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing and cna staff. Still worth an in-person visit.
based on 72 Google reviews

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What this means for your family
John Scott House has a strong reputation for rehabilitation therapy and compassionate care, particularly in the dementia unit. However, families should be vigilant regarding medication administration and response times; we recommend visiting frequently and staying involved in your loved one's daily care plan to ensure needs are met promptly.
Google Reviews
Google Reviews
72 reviews on Google“John Scott House receives highly polarized reviews, with many families praising the compassionate nursing and rehab staff, while others report serious concerns regarding medical neglect and communication failures. While some families describe the facility as clean, welcoming, and professional, a significant number of negative reviews highlight issues with slow response times, medication management, and poor quality of food. Families considering this facility should carefully weigh the strong rehabilitation outcomes reported by some against the recurring reports of neglect and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and CNA staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Strong communication from specific management and nursing leads
Concerns
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Poor quality, cold, or unappealing food (mentioned by 6 reviewers)
- Lack of follow-through with discharge planning (mentioned by 2 reviewers)
- Understaffing leading to neglect of basic care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed some great feedback regarding the compassion of your nursing and CNA staff; how do you ensure that level of attentive care remains consistent during busy shifts?
- 2Could you tell us more about the daily dining experience, specifically how the menu is planned to ensure meals are both nutritious and appealing to residents?
- 3What specific protocols are in place to ensure medication is administered accurately and without any delays?
- 4How do you manage response times for call buttons, especially during the night or when the facility is at full capacity?
- 5We are interested in the rehabilitation side of things—could you describe how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 6In the event of a medical emergency after hours, what is the process for communicating updates to the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and the aids. I found very pleasant and can handle any questions I ask. The only real problem I had was with the food.”
“The absolute negligence of this place is despicable. My grandfather went into the rehabilitation section with the hope of going home and was dead not even a month later.”
“My parents have lived at John Scott since Jan. 2023. I can not say enough good things about the staff. They work so hard and do it with such compassion and kindness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
John Scott House has recurring safety and building system issues with 37 deficiencies across five recent surveys, including families filing formal complaints about notification failures and care quality. The facility struggles most with emergency systems and fire safety, infection control, and resident care planning. While all violations show correction dates, the pattern of repeated building system failures and complaint-triggered investigations about poor family communication suggests ongoing operational challenges that families should investigate thoroughly before placement.
Jan 15, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 2, 2025Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 18, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 30, 2024Routine7
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 30, 2022Routine17
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
John Scott House Nursing & Rehabilitation Center
for profit
Chain Affiliation
Banecare Management
8 facilities nationwide
Chain avg rating: 4.1/5 · Rank 4 of 8 (Best)
Ownership & Management
Owners
Morris Health Management LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit banecare.com
Medicare data downloads
Original nursing home datasets
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