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Nursing HomeMedicaid

Hancock Park Rehabiliation and Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

164 Parkingway, Quincy, MA 02169142 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 68 Google reviews

5
4
3
2
1
Hancock Park Rehabiliation and Nursing Center Nursing Home in Quincy, MA — Street View
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What this means for your family

Hancock Park is highly regarded for its effective rehabilitation programs and attentive, communicative staff. While the building itself is older, the quality of care remains a consistent priority; however, families should remain observant of staff interactions and report any concerns regarding professionalism immediately.

Google Reviews

Google Reviews

68 reviews on Google
Hancock Park Rehabilitation and Nursing Center is consistently praised by families for its dedicated, compassionate nursing and physical therapy teams who prioritize patient recovery and discharge planning. While the facility is described as older and dated, most reviewers emphasize that the high quality of care and attentive staff far outweigh the aesthetic concerns. Families should be aware that while the vast majority of feedback is glowing, there are isolated reports of unprofessional behavior and concerns regarding facility maintenance.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Attentive, compassionate nursing and CNA staff
  • Responsive and communicative administrative/social services
  • Clean and well-maintained environment

Concerns

  • Reports of rude or disrespectful staff behavior (mentioned by 3 reviewers)
  • Facility building is dated/older (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(1)'21(14)'23(8)'25(11)'26(7)

Distribution · 70 analyzed

5
58
4
3
3
2
2
3
1
4

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that the facility building is a bit older, what ongoing maintenance or renovation plans do you have to ensure the environment remains comfortable and modern for residents?
  • 2I noticed your team is active in responding to feedback online; how do you foster a culture of open communication and ensure that staff interactions with residents remain consistently respectful and compassionate?
  • 3With your strong focus on physical and occupational therapy, how are these sessions integrated into a resident's daily routine to help them maintain their independence?
  • 4Regarding the recent health inspection reports, what specific steps has the facility taken to address those areas and improve the overall quality of care?
  • 5Could you walk me through the protocol for handling medical emergencies or sudden changes in a resident's health status during the night or on weekends?
  • 6Beyond the therapy programs, what kind of social activities or community events are available to keep residents engaged and connected with one another on a daily basis?

Personalized based on this facility's data


Key Review Excerpts

The staff is amazing, caring and attentive. I LOVE everyone here. It is a home away from home!

Rehab patient · 2024★★★★★

The building is dated and not very modern and put me off at first, but once I saw how great the staff were my concerns were gone. After all isn’t that what’s most important when rehabbing.

Long-term resident's family · 2024★★★★★

The nursing and therapy staff were remarkable . Amy Muldoon was exceptional and answered every phone call and silly question I had.

Long-term resident's family · 2025★★★★★
Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MA
13.7%
Norfolk
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
MA
92.4%
Norfolk
87.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
14.4%
MA
16.9%
Norfolk
19.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
MA
94.8%
Norfolk
92.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
15.4%
MA
21.3%
Norfolk
21.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.2%
Better than Avg
Here
15.2%
US
15.3%
MA
16.4%
Norfolk
19.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.5%
Better than Avg
Here
85.5%
US
81.8%
MA
77.6%
Norfolk
65.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.7%
Better than Avg
Here
87.7%
US
79.7%
MA
77.7%
Norfolk
69.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
MA
1.3%
Norfolk
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (8.9)
3 complaint-triggered
$33,348 in fines

This facility has persistent issues across multiple years, with families filing complaint reports that triggered investigations. The most recurring problems involve pressure ulcer care, medication management, and safety/emergency preparedness systems. While all deficiencies show correction dates, the same issues repeatedly resurface across surveys from 2021 to 2024, suggesting ongoing challenges with maintaining consistent care standards and operational systems.

Dec 4, 2025Routine
9
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 18, 2025Complaint
1
0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 4, 2024Routine
19
0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Oct 26, 2023Complaint
2
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 14, 2023Routine
12
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Jul 14, 2023

$33,348

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hancock Park Rehabiliation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Banecare Management

Chain Size

8 facilities nationwide

Chain avg rating: 4.1/5 · Rank 6 of 8 (Worst)

Ownership & Management

Owners

Morris Health Management LLC

Owner · Organization

100%

Key personnel

Faria, MarieW-2 Managing EmployeeMorris, KevinOfficer / DirectorBane Care Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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