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Nursing HomeMedicaid

St Vincent Depaul Residence

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

900 Intervale Avenue, West Bronx · Bronx, NY 10459200 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 23 Google reviews

5
4
3
2
1
St Vincent Depaul Residence Nursing Home in Bronx, NY — Street View
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What this means for your family

While some families report positive experiences with the staff, there are recurring concerns regarding administrative communication and responsiveness. When touring, we strongly recommend asking for a direct contact person for medical requests and observing how quickly staff address non-emergency inquiries to ensure your loved one's needs will be met promptly.

Google Reviews

Google Reviews

23 reviews on Google
Reviews for St. Vincent DePaul Residence are highly polarized and often reflect confusion between the nursing home facility and an associated vocational training or community program. While some families express gratitude for the care provided to their relatives, others report significant frustration regarding administrative delays, poor communication, and environmental concerns in the neighborhood.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Professional and respectful staff interactions
  • Helpful vocational program coordination
  • Supportive environment for long-term residents

Concerns

  • Poor communication and delayed responses to urgent requests (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'20(1)'22(3)'24(1)'26(4)

Distribution · 24 analyzed

5
18
4
0
3
0
2
0
1
6

How They Respond to Reviews

22%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
  • 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on changes in care or urgent health concerns?
  • 3With nine recent state violations noted, what specific steps has the leadership team taken over the past year to improve facility oversight and address these compliance areas?
  • 4I read that you have a wonderful vocational program for residents; can you tell me more about how that is integrated into the daily schedule and who is eligible to participate?
  • 5Maintaining a clean and comfortable environment is important to us; how often are deep-cleaning schedules performed in resident rooms and common areas?
  • 6How does your nursing team coordinate with outside specialists to ensure that medical needs are addressed promptly, especially during evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

Terrible experience with Archcare community life. They are extremely delayed at responding to messages and requests and lose messages constantly.

Family member of a resident · 2024☆☆☆☆

I visited here and the service was amazing. The staff was awesome, Jesenia treated my group with the most respect. As a senior, being welcomed this way matters.

Visitor · 2025★★★★★

This program has been such a blessing in the life of my mother and I today makes 2 years since my mom has been here.. They are caring and respectful.

Family member of a resident · 2017★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.96hrs
OK
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
49%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
12.1%
NY
18.9%
Bronx
28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
19.5%
NY
13.3%
Bronx
6.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.5%
NY
13.8%
Bronx
11.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
19.4%
NY
20.2%
Bronx
15.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
14.4%
NY
14.8%
Bronx
12.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.3%
NY
13.8%
Bronx
11.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.7%
Worse than Avg
Here
51.7%
US
79.8%
NY
78.8%
Bronx
71.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility60.9%
Worse than Avg
Here
60.9%
US
81.8%
NY
77.0%
Bronx
66.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.1%
Worse than Avg
Here
6.1%
US
1.6%
NY
1.2%
Bronx
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (7.6)
3 complaint-triggered

This facility shows a concerning pattern of recurring deficiencies, with families filing four complaint-triggered reports over recent years. The most frequent issues involve resident care planning and assessments, infection control, and safety environment standards. While all violations show correction dates, several problems persist across multiple surveys including food safety, resident assessments, and emergency lighting, suggesting ongoing operational challenges that warrant careful consideration during visits.

Jan 8, 2025Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jan 8, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 12, 2024Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 7, 2023Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 5, 2021Routine
5
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Vincent Depaul Residence

Organization Type

nonprofit

Chain Affiliation

Chain Name

Archcare

Chain Size

7 facilities nationwide

Chain avg rating: 3.7/5 · Rank 6 of 7 (Worst)

Ownership & Management

Key personnel

Alberto, ThomasOfficer / DirectorBujno, StephenOfficer / DirectorCahill, JohnOfficer / DirectorCortes, TaraOfficer / DirectorFahey, ThomasOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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